Role Purpose:
To deliver efficient, accurate, and professional HR administrative support across the employee lifecycle, ensuring high-quality HR operations, reliable data management, and a positive employee experience in line with company policies and legislative requirements.
Main Accountabilities:
HR Operations & Administration
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Provide administrative support across the full employee lifecycle (hire to exit)
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Prepare and issue HR documentation (contracts, amendments, confirmation and exit letters)
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Coordinate onboarding and offboarding processes and logistics
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Manage the HR shared mailbox and respond to general HR queries
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Liaise with internal stakeholders (managers, IT, payroll, finance) to support HR processes
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Provide administrative support to HR projects and initiatives
Employee Records & HRIS Management
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Capture and maintain accurate employee data on the HRIS
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Maintain complete and up-to-date employee personnel files
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Process employee lifecycle changes (appointments, transfers, terminations)
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Perform data validation and support HR data audits
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Generate standard and ad hoc HR reports
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Ensure compliance with POPIA and data governance standards
Payroll & Benefits Administration
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Capture and submit accurate payroll inputs within required deadlines
- Perform initial payroll checks and support payroll reconciliation processes
- Resolve employee payroll queries and escalate where required
- Administer employee benefits (medical aid, retirement funds, etc.)
- Process benefit changes and liaise with providers
- Maintain accurate payroll records and supporting documentation
HR Compliance & Governance
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Maintain HR records in line with legislative and audit requirements
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Support statutory reporting (EE, Skills Development, UIF, COIDA)
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Ensure adherence to HR policies and procedures
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Maintain documentation for employee relations processes
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Support HR audits and compliance reviews
Employee Experience & Engagement
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Coordinate employee engagement and culture initiatives (events, campaigns, recognition programmes)
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Manage employee communications (new joiner announcements, birthdays, anniversaries, internal updates)
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Support the administration of surveys and feedback initiatives
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Assist in promoting engagement initiatives to drive participation
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Contribute to a positive and consistent employee experience through HR interactions
Recruitment & Talent Acquisition Support
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Coordinate interview scheduling, candidate communication, and logistics
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Maintain accurate candidate data on the ATS
- Prepare offers of employment and support pre-employment processes
- Support a professional and efficient candidate experience
Employee Support & HR Services
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Act as a first point of contact for HR queries
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Provide accurate and timely support to employees and managers
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Escalate complex queries where required
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Contribute to a high-quality HR service experience
Qualifications:
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Degree in Human Resources, Industrial Psychology, or a related field
Experience:
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2–5 years’ experience in a Human Resources administrative or HR support role
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Experience supporting HR operations across the employee lifecycle
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Exposure to HR systems (Sage 300 People preferred) and payroll processes advantageous
Skills:
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HR administration across the employee lifecycle
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HRIS and employee data management
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Payroll input preparation and benefits administration support
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Knowledge of South African labour legislation and HR practices
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HR reporting and data analysis
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Employee records and document management
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Microsoft Office and HR systems proficiency
Competencies:
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High attention to detail and accuracy
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Strong organisational and time management skills
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Service-oriented with a proactive mindset
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Professional, reliable, and accountable
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Strong communication and interpersonal skills
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Discreet, with a high level of confidentiality and integrity
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Collaborative team player
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Able to manage multiple priorities in a fast-paced environment
