53 Digital outsourcing Jobs and Work in Cape Town, Wc

Customer Service Advisor
Ascensos —Gardens, Western Cape
- Part-time
UX–UI Specialist Web Designer
BUSINESS PROCESS OUTSOURCING SERVICES SA (PTY) LTD —Epping, Western Cape
Quick Apply
11d
Senior Legal Counsel
BVNK —Cape Town, Western Cape
Quick Apply
Account Manager (831)
Teleperformance —Cape Town, Western Cape 7925
- Full-time

I want to receive the latest job alert for digital outsourcing in cape town, wc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

digital outsourcing jobs near cape town, wc

Counsel jobs in Cape Town, Western Cape

Learning Designer jobs in Johannesburg, Gauteng

Senior Ux Designer jobs in Johannesburg, Gauteng

Branch Manager jobs in Cape Town, Western Cape

Building Manager jobs in Cape Town, Western Cape

Account Manager jobs in Nelspruit, Mpumalanga

Account Manager jobs in Randburg, Gauteng

Leasing Manager jobs in Johannesburg, Gauteng

Account Manager jobs in Stellenbosch, Western Cape

Account Manager jobs in Gauteng

Legal Counsel jobs in Centurion, Gauteng

Legal Counsel jobs in Durban, Kwazulu Natal

Legal Counsel jobs in Discovery, Gauteng

Legal Advisor Legal Counsel jobs in Gauteng

Customer Service Representative jobs in Home Based

Automotive Customer Service jobs in Johannesburg, Gauteng

Field Service Technician jobs in Pretoria, Gauteng

Customer Service Representative jobs in Cape Town, Western Cape

Service Advisor jobs in Centurion, Gauteng

Sales Representative jobs in Benoni, Gauteng

Customer Service Advisor

Ascensos -
Gardens, Western Cape

Apply Now

Job Details

Part-time

Full Job Description

Location Gardens, Cape Town, South Africa

Type Office Based

PositionPart Time, Permanent

Date Posted17/02/2026

Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.

Whether it's clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors, including; ALDI, River Island, Selfridges and KFC.

We're proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.

What We’re Looking For

Do you love being around people and making them happy? If you’re also a good listener and a bit of a problem solver with great communication skills, then you’ll love being on the front line of making the magic happen!

Every day brings new challenges and excitement, and every customer interaction allows you to do what you do best: find solutions and provide exceptional customer service. As a Customer Service Advisor with Ascensos, you will work within a fully supported environment, where you can demonstrate your commitment to providing outstanding customer support through your skills and personality.

At Ascensos, we take a mindful approach to customer service outsourcing and recruit with our clients in mind; because we love our people, and if our people love the brand they work with, then we know that customers will continue to love that brand.

Key to delivering a world-class customer experience means relating to customers and being a great listener, with the ability to demonstrate empathy as you understand and proactively work to resolve any issues, they experience both pre-and post-purchase.

Our client is a leading global retailer of sports fashion, known for offering top brands in footwear, apparel, and accessories. As a Customer Care Associate, you play a key role in delivering an outstanding customer experience—whether assisting with orders, resolving queries, or supporting customers across multiple channels.

What To Expect

If you have a passion for helping others, are great with people and want to gain experience representing a fantastic retail brand this could be the role for you.

The Customer Care Associate is responsible for delivering high‑quality, judgment-driven support across all customer channels. They take full ownership of enquiries from start to finish, handling complex, unique, or sensitive cases that require human insight rather than automated or scripted solutions.

You’ll receive full training in all areas. It’s all about being a naturally friendly, respectful, and helpful person who’s a bundle of enthusiasm and positivity. And if you’re skilled in the art of conversation, then using your personality to build rapport and delight our customers will be second nature.

Our typical shift pattern involves:
Part-time: morning staff 20/25h per week, starting between 7am – 9am UK time (7 days per week)
Part-time: evening staff 20/25h per week, starting between 4pm – 6pm UK time (7 days per week)
Split shifts: 40h per week working 8am – 12pm and then again 4pm – 8pm (Monday to Friday only).

Please note. This position is based at our site in Gardens, Cape Town.

Your role can include, but isn’t limited to:

Resolve customer issues first time wherever possible, minimising repeat contact.
Take ownership of the customer journey from initial contact to closure.
Exercise sound judgement in balancing customer needs, policy, commercial considerations, and regulatory requirements.
Maintain customer trust and brand reputation in complex or high-emotion situations.
Adapt quickly to evolving tools, processes, and customer demand.

About You

We believe that happy people keep people happy, so we’re looking for people who have excellent interpersonal skills and strong analytical skills as you will be expected to deal with a range of customer queries.

We’re delighted to drive innovation on-site day after day, so it’s a plus if you’re inventive and creative; we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future.

We think big and we’re looking for team members who think bigger, achieve more and work smarter. Full training will be provided, but we want to hear from you if you have the following skills!

Minimum 6 months call centre experience with chat/email experience.
Strong verbal and written communication skills across voice and digital channels.
Excellent active listening and questioning capability.
High emotional intelligence and resilience.
Sound judgement and decision-making ability.
Digital confidence across multiple systems and tools, including AI-supported environments.
Adaptability and learning agility in a changing operational context.
Experience handling complex, escalated, or complaint-based customer interactions.

Join #theAteam

We recognise the unique contributions of everyone in #theAteam; it’s what drives our success. And we celebrate talent. That’s why there’s a huge focus on career development and recognition at Ascensos.

As an Equal Opportunity Employer, we pride ourselves on hiring local talent and offer a range of employment opportunities designed to fit a variety of lifestyles. You will be welcomed into an inclusive, diverse and fun environment where; delivering excellent customer service, career development and fun Fridays are the norm.

We’ll tell you all about it during your interview!

Benefits

Full training & support.
Medical insurance after 6 months.
Up to R1000 performance bonus.
Opportunities to progress your career with us (more than 90% of advancement and promotions come from our internally developed talent pool).
Access to our Learning & Development Talent SPA.
‘Employee of the Month’ Awards.
A diverse and inclusive working environment.
Free transportation home (door to door).
Well-being with Ky (onsite counselling).
Maternity benefit after 1 year.
Mid-month Travel Allowance.
Free onsite Flu Vaccine.
Funeral benefit after 3 months.

Apply Now

Refine Your Search

digital outsourcing jobs in cape town, wc

Customer Service Advisor

UX–UI Specialist Web Designer

Senior Legal Counsel

Account Manager (831)

I want to receive the latest job alert for digital outsourcing in cape town, wc

Related Searches

Explore jobs in more locations

What We’re Looking For

What To Expect

About You

Join #theAteam

Benefits

Job Seeker Tools

Employer Tools

Browse

Stay Connected