201 Customer support remote Jobs and Work in Cape Town, Wc

Service Desk Engineer
OryxAlign Limited —Cape Town, Western Cape
- Full-time
Quick Apply
Product Support Specialist
Glyde Payments —Cape Town, Western Cape
- R18 000 - R30 000 a month
- Full-time
Quick Apply
8d
Business Development & Operations Lead
CalibEHR —Cape Town, Western Cape
- R15 000 - R25 000 a month
- Full-time
Quick Apply
9d
Remote Customer Service Representative (US Hours)
Pearl —Cape Town, Western Cape
- Full-time
- Remote
Quick Apply
Customer Support & Sales Agent ( Fiber Arts Specialist)| E-commerce | Remote
Foxelli Group —Cape Town, Western Cape
- Full-time
- Remote
Exams Invigilator
British Council —Cape Town, Western Cape
2d
Customer Success Associate
ERM Group —Cape Town, Western Cape
- Full-time
Supervisor
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Sales & Admin - Virtual Assistant
Major Maids Home Cleaning —Cape Town, Western Cape
- From R80 an hour
- Full-time
- Remote
Quick Apply
7d
Customer support specialist - AI Assisted
Hire Hangar —Cape Town, Western Cape
- Remote
Quick Apply
Customer Support Specialist – AI Assisted
Hire Hangar —Cape Town, Western Cape
- Remote
Quick Apply
Travel Support Coordinator
Designer Journeys —Cape Town, Western Cape
- R22 000 - R26 000 a month
- Full-time
Quick Apply
3d
Annotator Specialist, Community Moderation
Amazon Development Centre (South Africa) (Proprietary) Limited —Cape Town, Western Cape
- Full-time
2d
Corporate Investigator, Enterprise Protection Program – Global Investigations
Amazon Development Centre (South Africa) (Proprietary) Limited —Cape Town, Western Cape
- Full-time
9d
Remote Bookkeeper (US Hours)
Pearl —Cape Town, Western Cape
- Full-time
- Remote
Quick Apply
(native German) Customer Support Consultant, Broadband Diagnostics (remote)
SupportYourApp —Cape Town, Western Cape
- Remote
Quick Apply
Team Leader/Supervisor
Teleperformance —Cape Town, Western Cape 7925
- Full-time
System Support Agent
Lesaka Technologies —Cape Town, Western Cape
S1 Team Lead (Manager) — First-Line Support & Client Experience
Ello Technology Pty Ltd —Cape Town, Western Cape 7100
- R30 000 a month
Copywriter
HyperionDev —Cape Town, Western Cape
- Remote
Quick Apply

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Service Desk Engineer

OryxAlign Limited
Cape Town, Western Cape

Quick Apply

Job Details

Permanent | Full-time

Full Job Description

Are you passionate about delivering exceptional IT support and solving technical challenges? Join OryxAlign as a Service Desk Engineer and become a key player in our dynamic and collaborative Service Desk team.

Why OryxAlign?

At OryxAlign, we believe in empowering our people to thrive. We're committed to delivering outstanding service to our clients while fostering a positive, inclusive, and growth-oriented workplace. If you're looking for a role where your technical skills and customer-first mindset can shine, we'd love to hear from you.

What You'll Be Doing

Providing 1st line telephone and technical support across a wide range of technologies.
Managing and resolving support tickets efficiently, ensuring regular client updates.
Collaborating with 2nd Line and Escalation Engineers to meet SLAs.
Maintaining and updating client knowledge base documentation.
Supporting colleagues across the engineering team and managing vendor tickets.
Working as part of a shift rota covering contracted client hours (Monday to Friday).

What You'll Bring

Strong customer service and communication skills.
Ability to prioritise and manage workload in a fast-paced environment.
Proactive problem-solving approach and attention to detail.
Experience in IT Service Desk environments.
Knowledge of networking (routers, switches, firewalls) and basic configuration.
Hands-on experience with Office 365, Microsoft Desktop, and Windows Server environments (2008-2016), ideally in VMware ESXi or HyperV.

Minimum qualifications

Education

Matric (Grade 12) or equivalent (NQF Level 4) - essential
IT-related tertiary qualification (e.g. Diploma or Certificate in IT, Computer Science, or Information Systems) - preferred

Certifications

CompTIA A+ - foundational hardware/software support
CompTIA N+ - basic networking knowledge
Microsoft Certified: Modern Desktop Administrator Associate or MCSA
ITIL Foundation - for understanding service management frameworks

Experience

1-2 years' experience in a Service Desk or IT Support role
Familiarity with ticketing systems and remote support too

What We Value

A commitment to service excellence and continuous improvement.
Strong interpersonal skills and emotional intelligence.
A collaborative mindset and a passion for learning.
Alignment with OryxAlign's values and professional standards.

What you will get from OryxAlign

Along with competitive salary and training and development you will receive leave entitlement of 15 days plus one volunteer day, medical aid allowance, retirement annuity allowance with - 4% employer contribution.

Other benefits include:

Social events throughout the year
Technology Loans
Wellbeing initiatives
Long service leave
Reward and recognition awards

Equal opportunities

OryxAlign is an equal opportunity employer who are committed to creating an inclusive environment for all employees. In accordance with the Employment Equity Act of South Africa, we actively promote diversity and the fair treatment of all individuals, regardless of race, gender, disability, age, religion, sexual orientation, or any other characteristic protected by law. We encourage applications from candidates who will contribute to the diversity of our team, especially those from historically disadvantaged groups.

Quick Apply

Refine Your Search

customer support remote jobs in cape town, wc

Service Desk Engineer

Product Support Specialist

Business Development & Operations Lead

Remote Customer Service Representative (US Hours)

Customer Support & Sales Agent ( Fiber Arts Specialist)| E-commerce | Remote

Exams Invigilator

Customer Success Associate

Supervisor

Sales & Admin - Virtual Assistant

Customer support specialist - AI Assisted

Customer Support Specialist – AI Assisted

Travel Support Coordinator

Annotator Specialist, Community Moderation

Corporate Investigator, Enterprise Protection Program – Global Investigations

Remote Bookkeeper (US Hours)

(native German) Customer Support Consultant, Broadband Diagnostics (remote)

Team Leader/Supervisor

System Support Agent

S1 Team Lead (Manager) — First-Line Support & Client Experience

Copywriter

I want to receive the latest job alert for customer support remote in cape town, wc

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