48 Amazon customer service Jobs and Work in Cape Town, Wc

Customer Service Representative (Logistics)
Hire Overseas —Cape Town, Western Cape
- Full-time
- Remote
Quick Apply
Web Developer
Sharenet —Cape Town, Western Cape
- R25 000 a month
Logistics Specialist (AWS Data Center), Data Center Communities
Amazon Data Services South Africa (Pty) Ltd —Cape Town, Western Cape
- Full-time
Annotator Specialist, Community Moderation
Amazon Development Centre (South Africa) (Proprietary) Limited —Cape Town, Western Cape
- Full-time
5d
Corporate Investigator, Enterprise Protection Program – Global Investigations
Amazon Development Centre (South Africa) (Proprietary) Limited —Cape Town, Western Cape
- Full-time
12d
Last Mile Operations Supervisor, ZA Transportation
Amazon Commercial Services (South Africa) (Pty) Ltd - N09 —Cape Town, Western Cape
- Full-time
FR Annotations Auditor, Community Feedback Annotation Team
Amazon Development Centre (South Africa) (Proprietary) Limited —Cape Town, Western Cape
- Full-time
Data Center Technician, Data Center Operations
Amazon Data Services South Africa (Pty) Ltd —Cape Town, Western Cape
- Full-time
IT Support Assoc II (WH), IT Services
Amazon Development Centre (South Africa) (Proprietary) Limited —Cape Town, Western Cape
- Full-time
Engineering Technician (Electrical/ Mechanical)
Amazon Data Services South Africa (Pty) Ltd —Cape Town, Western Cape
- Full-time
Marketplace Growth Manager, Selection, ZA Marketplace
Amazon Commercial Services (South Africa) (Pty) Ltd —Cape Town, Western Cape
- Full-time
(Physical) Security Specialist Intern, Data Centre Security
Amazon Data Services South Africa (Pty) Ltd - E35 —Cape Town, Western Cape
- Full-time
DCEO Cluster Manager
Amazon Data Services South Africa (Pty) Ltd —Cape Town, Western Cape
- Full-time
Construction Manager, Construction Team
Amazon Commercial Services (South Africa) (Pty) Ltd —Cape Town, Western Cape
- Full-time
Account Manager, AVS
Amazon Commercial Services (South Africa) (Pty) Ltd —Cape Town, Western Cape
- Full-time
Infrastructure Delivery Installation Technician, Infrastructure Delivery
Amazon Data Services South Africa (Pty) Ltd —Cape Town, Western Cape
- Full-time
Software Development Engineer – 2026
Amazon Development Centre (South Africa) (Proprietary) Limited - A78 —Cape Town, Western Cape
- Full-time
Engineering Operations Technician, DCEO
Amazon Data Services South Africa (Pty) Ltd —Cape Town, Western Cape
- Full-time
HR Partner (Fix Term Contract), BEXT
Amazon Development Centre (South Africa) (Proprietary) Limited - A78 —Cape Town, Western Cape
- Full-time
Software Development Engineer
Amazon Development Centre (South Africa) (Proprietary) Limited —Cape Town, Western Cape
- Full-time

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Customer Service Representative (Logistics)

Hire Overseas
Cape Town, Western Cape

Quick Apply

Job Details

Full-time

Full Job Description

We're looking for a Customer Service Representative with logistics experience to serve as the primary point of contact between assigned clients and warehouse operations at a New Jersey-based 3PL provider. You will own one to two client accounts, manage order flow from receipt through delivery, coordinate shipment routing, and handle all client communication with accuracy and speed.

This role requires someone who already understands how shipments work end to end. You are not being taught the fundamentals. You are expected to hit the ground running with a solid grasp of order processing, shipping documentation, retailer compliance requirements, and warehouse coordination.

Why You'll Want to Join

You will be paid in USD (bi-monthly: every 15th and 30th)
Paid Time Off in accordance with company policy
Observance of Holidays per company guidelines
100% remote setup so you can work wherever you're most productive
Own your accounts directly with clear responsibilities and minimal oversight
Join a relationship-driven 3PL where operational accuracy and responsiveness are the competitive advantage

What You'll Work On

Client and Order Management

Serve as the day-to-day point of contact for assigned client accounts
Receive, review, and process incoming orders with accuracy before warehouse execution
Ensure all order details are correct and complete prior to handoff
Manage high-volume email and async communication across clients via email and WhatsApp

Shipment Coordination and Routing

Coordinate shipment routing based on client and end-customer requirements
Ensure all shipments meet retailer compliance standards for accounts such as Walmart, Sam's Club, Wayfair, Home Depot, Amazon, Lowe's, and Costco
Handle routing instructions and ensure shipments are dispatched correctly and on time

Documentation and Logistics Administration

Generate and manage bills of lading, shipping labels, and compliance documentation
Ensure all shipments are fully documented and dispatch-ready
Maintain accurate records across the internal WMS and logistics tools

Warehouse and Operations Coordination

Act as the liaison between the client and the warehouse manager
Communicate order priorities, flag issues, and track fulfillment status
Resolve execution issues quickly and keep clients informed throughout

What You Bring

Experience in a 3PL, freight forwarding, warehousing, supply chain, or import and export environment
Hands-on experience with U.S. retailer routing and compliance requirements including big-box retailers such as Walmart, Wayfair, Home Depot, or similar
Strong understanding of order processing workflows and shipping documentation including BOLs, labels, and routing guides
Familiarity with warehouse management systems
Strong written English: the majority of this role is email-based communication and documentation accuracy is critical
High attention to detail and a process-driven approach to managing multiple workflows simultaneously
Comfortable working in a Windows-based environment with VPN and remote desktop access
Availability to work EST business hours

Nice to Have

Spanish language proficiency
Experience working directly with importers or consumer goods companies
Background managing client accounts independently in a 3PL or fulfillment environment

How to Apply

Please include:

Your updated resume
A short Loom video (1 to 2 minutes) introducing yourself, describing your logistics background, and walking through how you have managed order coordination and client communication in a previous role

Only candidates who submit a Loom video will be moved to the next step of the hiring process.

If you know logistics operations inside and out, communicate clearly in writing, and take pride in keeping shipments accurate and clients informed, this role gives you direct account ownership and the autonomy to execute without constant oversight.

Application Process Overview

Our comprehensive selection process ensures we find the right fit for both you and our clients:

Initial Application - Submit your application and complete our prequalifying questions
Video Introduction - Record an video introduction to showcase your communication skills and work experience
Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)
Recruitment Interview - Initial screening with our talent team
Executive Interview - Meet with senior leadership to discuss role alignment
Client Interview - Final interview with the client team you'd be supporting
Background & Reference Check - Professional reference verification
Job Offer - Successful candidates receive a formal offer to join the team

Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.

Quick Apply

Refine Your Search

amazon customer service jobs in cape town, wc

Customer Service Representative (Logistics)

Web Developer

Logistics Specialist (AWS Data Center), Data Center Communities

Annotator Specialist, Community Moderation

Corporate Investigator, Enterprise Protection Program – Global Investigations

Last Mile Operations Supervisor, ZA Transportation

FR Annotations Auditor, Community Feedback Annotation Team

Data Center Technician, Data Center Operations

IT Support Assoc II (WH), IT Services

Engineering Technician (Electrical/ Mechanical)

Marketplace Growth Manager, Selection, ZA Marketplace

(Physical) Security Specialist Intern, Data Centre Security

DCEO Cluster Manager

Construction Manager, Construction Team

Account Manager, AVS

Infrastructure Delivery Installation Technician, Infrastructure Delivery

Software Development Engineer – 2026

Engineering Operations Technician, DCEO

HR Partner (Fix Term Contract), BEXT

Software Development Engineer

I want to receive the latest job alert for amazon customer service in cape town, wc

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