28 Airline Jobs and Work in Cape Town, Wc

ZAF Customer Service Representative DT Nightshift
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Call Centre Agent (Senior Associate) - Airlines Night Shift
WNS Global Services —Cape Town, Western Cape 7735
- Full-time
Quick Apply
Customer Service Agent - Airline Campaign
WNS Global Services —Milnerton, Western Cape 7446
- Full-time
Quick Apply
FlightSite Agent - National Network Consultant
TravelLab Africa Group —Century City, Western Cape
- Full-time
Quick Apply
SDET
Collinson —Cape Town, Western Cape 7441
BSP Refunds Administrator
TravelLab Africa Group —Century City, Western Cape
- Full-time
Quick Apply
13d
Production Supervisor Required at Cape Town
Newrest —Cape Town, Western Cape
- Full-time
Quick Apply
Sales Financial Controller (Cape Town)
Newrest —Cape Town, Western Cape
- Full-time
Quick Apply
Java Developer
TravelLab Africa Group —Gardens, Western Cape
- Full-time
Quick Apply
Campaign Manager
Collinson —Cape Town, Western Cape 7441
Presentation Design Specialist
Collinson —Cape Town, Western Cape 7441
Logistics Coordinator.
DHL —Cape Town, Western Cape
6d
Logistics Coordinator
DHL —Cape Town, Western Cape
6d
IT Manager
TravelLab Africa Group —Gardens, Western Cape
- Full-time
Quick Apply
DevOps Engineer
Collinson —Cape Town, Western Cape 7441
Senior Product Designer (FTC)
Collinson —Cape Town, Western Cape 7441
Senior PHP Developer
TravelLab Africa Group —Gardens, Western Cape
- Full-time
Quick Apply
Senior Full Stack Engineer
Talent Safari —Cape Town, Western Cape
- Full-time
Director of Sales & Marketing
FAIRMONT —Cape Town, Western Cape
- Full-time
Quick Apply
12d
Data Engineer
Collinson —Cape Town, Western Cape 7441

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ZAF Customer Service Representative DT Nightshift

Teleperformance -
Cape Town, Western Cape 7925

Apply Now

Job Details

Full-time

Full Job Description

Overview:

As a Contact Centre Agent for an airline, you will serve as the primary point of contact for passengers via phone. You will be responsible for providing excellent customer service, assisting with flight reservations, inquiries, and ticketing, and promoting and selling additional airline products and services to enhance the passenger experience and support revenue generation.

Qualifications:

At least 6+ months of previous experience in customer service, sales, or a contact centre environment is preferred, but not mandatory.
Matric or NQF Level 4 qualification.

Responsibilities:

- Handle inbound calls with passengers, helping with flight reservations, bookings, and changes.
- Address customer inquiries, complaints, and special requests professionally and effectively.
- Provide passengers with accurate and timely information on flight schedules, delays, cancellations, and other relevant travel details.
- Resolve customer issues or escalate complex matters to the appropriate department, ensuring a smooth customer experience.
- Promote and sell airline services, including seat upgrades, additional baggage, lounge access, travel insurance, and other ancillary products.
- Actively cross-sell and upsell services to increase revenue while providing tailored solutions to meet customer needs.
- Assist with ticket purchases, changes to reservations, and upgrades, offering customers personalized options.
- Proactively identify and offer products that enhance the customer’s travel experience.
- Ensure compliance with airline policies, security regulations, and industry standards while processing customer requests.
- Process payments accurately, handle transactions securely, and provide customers with invoices or receipts.
- Maintain accurate records of customer interactions, bookings, and sales activities in the airline’s system.
- Collaborate with other departments to ensure seamless service delivery and issue resolution.

Apply Now

Refine Your Search

airline jobs in cape town, wc

ZAF Customer Service Representative DT Nightshift

Call Centre Agent (Senior Associate) - Airlines Night Shift

Customer Service Agent - Airline Campaign

FlightSite Agent - National Network Consultant

SDET

BSP Refunds Administrator

Production Supervisor Required at Cape Town

Sales Financial Controller (Cape Town)

Java Developer

Campaign Manager

Presentation Design Specialist

Logistics Coordinator.

Logistics Coordinator

IT Manager

DevOps Engineer

Senior Product Designer (FTC)

Senior PHP Developer

Senior Full Stack Engineer

Director of Sales & Marketing

Data Engineer

I want to receive the latest job alert for airline in cape town, wc

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