43 Call center representative Jobs and Work in Blackheath, Wc

ZAF Customer Service Representative MX - Healthcare / Financial
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Client Engagement Adviser 1
Sanlam —Tygervalley, Western Cape
Outbound Sales Representative
Selldirect Marketing Pty Ltd —Cape Town, Western Cape 7974
- R5 000 - R15 000 a month
- Full-time
Quick Apply
Outbound Sales Representative (Uncapped Incentives)
TELUS Digital —Cape Town, Western Cape 7925
- Up to R7 000 a month
- Full-time
Quick Apply
Team Leader (Call Centre)
WNS Global Services —Cape Town, Western Cape 7441
- Full-time
Quick Apply
Business Insurance Sales Executive (CPT) - April 2026
Moladira Skills —Cape Town, Western Cape
- R456 000 a year
ZAF Customer Service Representative VL Nightshift - Sales/Service
Teleperformance —Cape Town, Western Cape 7925
- Full-time

Discover related jobs

Based on your search for call center representative jobs.

Receptionist
The Capital Hotels and Apartments —Cape Town, Western Cape 8001
Hands-on Problem-Solving approach and the ability to remain calm under pressure and take control of incidents and investigations.
R8 000 a month
Online English Teachers South Africa
Brightchamps —Stellenbosch, Western Cape
Relevant teaching certification or diploma is a plus (e.g., LET, TESOL, TEFL, etc.). Flexible working hours – manage your own schedule.
R148 - R165 an hour
Quick Apply

I want to receive the latest job alert for call center representative in blackheath, wc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center representative jobs near blackheath, wc

Customer Service Representative jobs in Cape Town, Western Cape 7925

Insurance Agent jobs in Cape Town, Western Cape

Sales Consultant jobs in Cape Town, Western Cape

Outbound Sales Representative jobs in Johannesburg, Gauteng

Outbound Sales Representative jobs in Cape Town, Western Cape

Vehicle Sales jobs in Bloemfontein, Free State

Sales Consultant jobs in Pretoria, Gauteng

Outbound Sales Representative jobs in Durban, Kwazulu Natal

Medical Representative jobs in Cape Town, Western Cape

Sales Manager jobs in Johannesburg, Gauteng

Technical Sales jobs in Cape Town, Western Cape

Sales Manager jobs in Western Cape

Customer Service Representative jobs in Ballito, Kwazulu Natal

Customer Service Representative jobs in Parow, Western Cape

Healthcare Customer Service Representative jobs in Gauteng

In Service Training jobs in Richards Bay, Kwazulu Natal

Customer Service Representative jobs in Jet Park, Gauteng

Customer Service Representative jobs in Cape Town, Western Cape

Emergency Call jobs in Cape Town, Western Cape 8001

Call Center Team Lead jobs in Rivonia, Gauteng 2128

ZAF Customer Service Representative MX - Healthcare / Financial

Teleperformance -
Cape Town, Western Cape 7925

Apply Now

Job Details

Full-time

Full Job Description

Overview:

The Customer Care Advisor is responsible for communicating with our patients either over the phone, live chats/messaging on email and over social media. You work alongside the Responsible Pharmacists/ Clinicians to ensure exceptional clinical care and customer care is consistently delivered and patient safety is never compromised. The Customer Care Advisor will consistently deliver prompt service, have problem-resolution skills and excellent attention to detail.

“Teleperformance is a Regulated Financial Company operating largely in the BFSI sector. As such, it is a condition of numerous Service Level Agreements with many of our clients that Employees possess acceptable credit scores and that they have no criminal records throughout their employment tenure with our Company. For this reason, employment of any prospective job candidate is subject to the outcome of satisfactory references, credit & criminal checks. Shortlisted job applicants will thus be required to sign a consent form to undergo the afore-mentioned checks as part of our Recruitment process with our registered service provider."

Qualifications:

Minimum Requirements

Matric/Equivalent minimum education level required
Minimum 12 months’ call center experience supporting an international customer base
Strong command of written and spoken English with a minimum of CEFR C1
Experience servicing customers within the Healthcare, Pharmacy or BSFI sectors
Comfortable working across multiple digital platforms simultaneously (CRM, chat, email, telephony)
Minimum of 40 WPM typing speed
Familiar with KPI and performance metrics within a customer support environment
Availability for rotating shifts, including evenings and weekends

Responsibilities:

Patient Support Agents are the human connection in an otherwise fully digital care journey. Agents handle multi-channel inbound contacts — phone, live chat, and email — helping patients navigate their consultation, order, prescription, and delivery experience with speed and empathy.

Core Responsibilities

Handle inbound patient contacts via phone, live chat, and email regarding orders, consultations, and treatments
Assist patients with account queries, prescription status, order tracking, and delivery issues
Accurately triage clinical questions to the registered clinicians and prescribers in line with escalation protocols
Process order amendments, cancellations, and refund requests in accordance with company policy
Verify patient identity and maintain accurate records in the CRM system
Ensure all communications adhere to GPhC, CQC, and MHRA regulatory standards
Support patients experiencing side effects by following documented clinical escalation pathways — never providing medical advice directly
Respond to prescription and clinical review status enquiries with care and clarity
Meet individual KPIs including handle time, first contact resolution, quality scores, and CSAT

Apply Now

Refine Your Search

call center representative jobs in blackheath, wc

ZAF Customer Service Representative MX - Healthcare / Financial

Client Engagement Adviser 1

Outbound Sales Representative

Outbound Sales Representative (Uncapped Incentives)

Team Leader (Call Centre)

Business Insurance Sales Executive (CPT) - April 2026

ZAF Customer Service Representative VL Nightshift - Sales/Service

Discover related jobs

I want to receive the latest job alert for call center representative in blackheath, wc

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected