Are you a dedicated, proactive, and customer-focused professional with a passion for excellence? Join our Rola Ford Robertson dealership as an F&I Manager, where you’ll play a vital role in managing all aspects of vehicle finance, insurance, and aftermarket product transactions.
In this dynamic role, you’ll help drive profitability, ensure compliance, and deliver a seamless customer experience that reflects the Rola Groups core values. You’ll work closely with internal teams and financial partners, always keeping the customer at the heart of every decision.
We’re looking for someone who is driven, team-oriented, and committed to building lasting relationships with both customers and colleagues, someone who thrives in a fast-paced environment and takes pride in creating moments of trust and satisfaction.
Salary structure:
- Basic salary
- Commission structure
- Medical aid and provident fund benefits
- Minimum Matric
- Qualified F&I, not working under supervision
- Professional certification is mandatory:
- RE5 certificate
- NCA accreditation
- Compliance "Fit& Proper" Verification
- FAIS123 - Min 120 credits
- Up to date CPD hours
- Previous experience as an F&I within a dealership required (Ford advantageous)
- Language proficiency requirements due to customer base: English & Afrikaans; and/or other South African languages advantageous
- Strong understanding of financial principles, lending practices, and insurance products.
- Proficiency in using finance and insurance software systems and tools.
- Demonstrated ability to work under pressure, handle multiple tasks, and meet deadlines.
- Attention to detail and strong organisational skills to maintain accurate records
- Promote Customer Loyalty: Develop and implement strategies that enhance customer enthusiasm and long-term loyalty.
- Customer Engagement: Actively listen to customers, assess their needs, and ensure satisfaction throughout the sales process.
- Sales of Value-Added Products: Drive sales of extended warranties, aftermarket products, and service plans.
- Team Training: Educate sales and service staff on financial products and services to improve product knowledge and sales effectiveness.
- Finance Facilitation: Assist customers with financing options by working with lending institutions and presenting suitable financial solutions.
- Contract Review & Credit Checks: Review contracts, perform credit checks, and submit applications to financial institutions.
- Compliance & Documentation: Ensure all paperwork complies with government regulations and maintain accurate digital records.
- Reporting: Prepare daily reports on unit sales, gross profit, and F&I performance metrics.
- Relationship Management: Maintain professional relationships with internal departments, vendors, manufacturers, and financial institutions.
- Data Privacy & Quality: Safeguard customer information and ensure data quality meets required standards.
