Role Overview
FORZA is opening a small warehouse retail store and is looking for a reliable, detail-oriented individual to manage the day-to-day operation of the store while also taking ownership of customer service across the business.
This role combines warehouse store operations and customer service and is suited to a low-traffic retail environment where accuracy, professionalism, and strong communication are essential. During quieter store periods, the role will be primarily focused on customer support and administrative tasks.
Key Responsibilities
Warehouse Store Operations
- Open, manage, and close the warehouse store during trading hours
- Assist walk-in customers with product selection, compatibility queries, and basic troubleshooting
- Process in-store sales, exchanges, and refunds in line with company procedures
- Maintain a clean, organised, and professional store environment
- Ensure products are correctly priced, labelled, and displayed
- Coordinate customer collections with warehouse staff
Customer Service
- Act as the primary point of contact for customer enquiries via email, phone, and in-store
- Handle order enquiries, delivery queries, returns, and warranty claims
- Resolve customer issues professionally and efficiently, escalating when required
- Maintain clear, accurate, and brand-consistent communication
- Log and track customer interactions, issues, and resolutions
Stock & Administrative Support
- Assist with stock checks related to in-store sales and returns
- Ensure customer-facing systems and records are accurate and up to date
- Support basic order administration and returns processing
- Provide feedback on recurring customer issues, product queries, or process improvements
Brand Representation
- Represent the FORZA brand professionally in all customer interactions
- Ensure the warehouse store reflects FORZA brand standards at all times
- Act as a knowledgeable and dependable point of contact for customers
Requirements
- Previous experience in retail, customer service, or warehouse operations
- Strong written and verbal communication skills
- High attention to detail and good organisational skills
- Comfortable working independently and taking ownership of daily responsibilities
- Basic computer literacy; experience with order or ticketing systems is advantageous
- Experience in wearable technology and/or the bicycle industry is preferred
- Interest in sports, outdoor, or consumer electronics products is a plus
Working Conditions
- Full-time position based at the FORZA warehouse store
- Weekend and overtime work may be required from time to time, depending on operational needs
Why Join FORZA
- Be part of a fast-growing South African sports and accessories brand
- Work in a role with clear responsibility and ownership
- Gain exposure to retail operations, customer service, and warehouse coordination
- Opportunities for growth as the warehouse store and business expand
Pay: R10 000,00 - R14 000,00 per month
Work Location: In person
