Role Overview
You will be responsible for handling incoming customer enquiries across email, phone calls, and WhatsApp. You will guide customers through our services, answer questions, provide quotes where needed, and follow up with enquiries to help convert them into orders.
During quieter periods, you will also help with website updates, blog writing, basic SEO tasks, and marketing-related content. This may include writing helpful blog posts, improving website information, and helping us keep our online presence up to date.
This is a remote role, so you must be comfortable working independently, communicating clearly, and managing your time well.
About Apostille Solutions
Apostille Solutions is a UK-based document legalisation company helping individuals, businesses, and corporate clients get their documents apostilled, certified, and prepared for international use.
We are looking for a reliable, professional, and well-spoken remote assistant based in South Africa to help manage day-to-day customer enquiries, sales communication, and light marketing tasks.
Full training will be provided.
Key Responsibilities
Your main duties will include:
- Answering customer emails professionally and promptly
- Handling incoming customer phone calls
- Responding to WhatsApp enquiries
- Explaining our apostille, certification, and document legalisation services
- Providing quotes and following up with potential customers
- Helping convert enquiries into orders
- Keeping accurate records of customer communication
- Updating website content when required
- Checking that service information, pricing, and contact details are accurate
- Writing blog posts for the website during quieter periods
- Assisting with basic SEO tasks, including keyword-focused content writing
- Supporting simple marketing tasks and content ideas
- Escalating complex queries to management when needed
- Providing excellent customer service at all times
Requirements
The ideal candidate will have:
- Excellent written and spoken English
- A professional and confident phone manner
- Strong customer service and communication skills
- Good attention to detail
- Confidence handling customer enquiries by phone, email, and WhatsApp
- Ability to write clear, professional website content and blog posts
- Basic understanding of SEO, digital marketing, or content writing
- Ability to work remotely and manage tasks independently
- Reliable internet connection and a quiet working environment
- Basic computer skills, including email, WhatsApp, Google Docs, and website/admin systems
- Previous sales, customer service, admin, or marketing experience preferred
Experience in apostille services, document legalisation, immigration, legal services, or document handling is helpful but not required, as full training will be provided.
Preferred but Not Essential
We would be especially interested in candidates who have completed or are currently completing a course in:
- SEO
- Digital marketing
- Content writing
- Copywriting
- Website management
- Business administration
- Sales or customer service
What We Provide
- Full training on our services and processes
- Remote working
- Clear systems and guidance
- Ongoing support from management
- Opportunity to grow with the company
- Experience across sales, customer service, website content, and digital marketing
Ideal Candidate
We are looking for someone who is organised, reliable, polite, and confident when speaking to customers. You should be comfortable taking ownership of enquiries and making sure each customer receives a clear, helpful, and professional response.
This role would suit someone with strong customer service or sales experience who also enjoys writing, marketing, and learning about SEO.
Experience is welcome, but attitude, communication skills, reliability, and willingness to learn are most important
Pay: R10 000,00 - R15 000,00 per month
Work Location: Remote
