10 It support technician Jobs and Work in Umhlanga, Zn

1st Line IT Support Engineer - Office Based
Growth Resourcing —Umhlanga, KwaZulu-Natal
- R144 000 - R192 000 a year
- Full-time
Quick Apply
1st Line Support Technician - Office Based
Growth Resourcing —Umhlanga, KwaZulu-Natal
- R180 000 - R300 000 a year
- Full-time
Quick Apply
After Hours IT Support Technician II - South Africa
Dedicated IT —Durban, KwaZulu-Natal
- R35 000 - R50 000 a month
- Remote
Quick Apply
L2 Technician
Blejmarc IT Solutions —Umhlanga, KwaZulu-Natal
- R450 a day
- Temporary
Quick Apply
4d
Technical Trainer
Motus Corporation —Pinetown, KwaZulu-Natal
Remote Systems Analyst (L2)
FusionTek —Durban, KwaZulu-Natal
- R300 000 - R350 000 a year
- Full-time
- Remote
Quick Apply
5d
HVAC Technician - KwaZulu Natal
CBRE Excellerate —Durban, KwaZulu-Natal
8d
Sales Representative vacancy in Westville
Daisy Business Solutions —Westville, KwaZulu-Natal
- Full-time
12d
Sales Manager Vacancy in Westville!
Daisy Business Solutions —Westville, KwaZulu-Natal
- Full-time
12d
Professional Engineer or Technologist
SMEC —Durban, KwaZulu-Natal
- Full-time

More jobs to discover

Find similar jobs that you might be interested in.

1st Line Support Technician - Office Based
Growth Resourcing —Umhlanga, KwaZulu-Natal
A customer-focused approach with a professional and confident telephone manner. Ability to remain calm under pressure. VoIP and hosted telephony platforms.
R180 000 - R300 000 a year
Quick Apply
1st Line IT Support Engineer - Office Based
Growth Resourcing —Umhlanga, KwaZulu-Natal
Provide first-line IT support via telephone, email, remote support tools, and service desk systems. Basic knowledge of Microsoft 365 administration and end-user…
R144 000 - R192 000 a year
Quick Apply

I want to receive the latest job alert for it support technician in umhlanga, zn

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it support technician jobs near umhlanga, zn

HVAC Technician jobs in Durban, KwaZulu-Natal

Sales Manager jobs in Westville, KwaZulu-Natal

Technologist jobs in Durban, KwaZulu-Natal

Sales Representative jobs in Westville, KwaZulu-Natal

Systems Analyst jobs in Durban, KwaZulu-Natal

Fire Technician jobs in Gauteng

Hvac Technician jobs in Johannesburg North, Gauteng

Hvac Technician jobs in Cape Town, Western Cape 7404

Hvac Technician jobs in Alberton, Gauteng

1st Line Support Engineer jobs in Cape Town, Western Cape

1st Line Support Engineer jobs in Johannesburg, Gauteng

1st Line Support Engineer jobs in Durban, Kwazulu Natal

Technical Trainer jobs in Johannesburg, Gauteng

Fitness, Personal Trainer jobs in Roodepoort, Gauteng

Level 2 Technical Support jobs in Cape Town, Western Cape

Technical Support jobs in Witbank, Mpumalanga

Technical Trainer jobs in Gauteng

Trainer jobs in Cape Town, Western Cape 7708

Sales jobs in Roodepoort, Gauteng

Sales Manager jobs in Paarl, Western Cape 7624

1st Line IT Support Engineer - Office Based

Growth Resourcing
Umhlanga, KwaZulu-Natal

Quick Apply

Job Details

Full-time
R144 000 - R192 000 a year

Full Job Description

The IT Support Technician – Level 1 is responsible for providing first-line technical support to internal users and customers. The role focuses on delivering efficient and professional IT support through frontline call handling, troubleshooting desktop and Microsoft 365 issues, and resolving basic technical queries.

The successful candidate will support daily IT operations, ensuring minimal disruption to business activities while maintaining high levels of customer service and operational efficiency.

Key Responsibilities

Provide first-line IT support via telephone, email, remote support tools, and service desk systems.
Log, prioritise, manage, and resolve support tickets within agreed service levels (SLA’s).
Troubleshoot and resolve desktop, laptop, printer, peripheral, and basic networking issues.
Support users with Microsoft 365 applications, including Outlook, Teams, Word, Excel, OneDrive, and SharePoint.
Assist with password resets, account administration, and access-related requests within Active Directory and Microsoft 365.
Perform user adds, moves, and changes (AMC) in line with business and security procedures.
Escalate unresolved or complex technical issues to Level 2 or senior support teams where appropriate.
Install, configure, and maintain desktop hardware, operating systems, and software applications.
Assist with workstation deployments, onboarding of new employees, and device setups.
Maintain accurate documentation of incidents, troubleshooting steps, resolutions, and IT procedures.
Deliver a high standard of customer service and maintain effective communication with users throughout the support process.
Support routine IT maintenance activities, updates, system checks, and patch management.
Assist with the tracking and management of IT equipment and software assets.
Ensure compliance with company IT policies, security standards, and best practices.
Contribute to continuous improvement initiatives within the IT support function.

Requirements

Skills & Experience

Minimum of 2 years of experience in an IT Helpdesk, Service Desk, or Level 1 Support role.
Basic knowledge of Microsoft 365 administration and end-user support.
Understanding of Microsoft Windows operating systems and desktop troubleshooting.
Familiarity with Active Directory user administration and account management.
Basic understanding of networking concepts, including Wi-Fi, VPN connectivity, and troubleshooting.
Experience using IT ticketing or helpdesk systems.
Strong troubleshooting and problem-solving skills with a methodical approach.
Excellent verbal and written communication skills.
Strong customer service orientation with the ability to build positive working relationships.
Ability to prioritise workload and manage multiple support requests effectively.
Strong attention to detail and commitment to delivering accurate, high-quality work.
Ability to work independently as well as collaboratively within a team environment.

Personal Attributes

Customer-focused with a professional, positive, and helpful attitude.
Enthusiastic, self-motivated, and eager to learn new technologies and systems.
Calm and resilient when working under pressure in a fast-paced environment.
Strong organisational, administrative, and time management skills.
Flexible and adaptable with the ability to manage changing priorities.
Reliable team player with strong interpersonal skills.
Proactive with a willingness to take ownership of tasks and issues through to resolution.
Committed to continuous improvement and delivering service excellence.

Preferred Qualifications

IT-related diploma, certification, or equivalent qualification.
Microsoft certifications or related technical certifications are advantageous.

Benefits

Why Join Growth Resourcing?

Competitive salary with strong growth potential
Be part of a scaling business backed by UK leaders
Work in a high-performance, supportive environment
Real career progression opportunities—we grow people, not just teams
Learn fast, move fast, and make an impact from day one

Quick Apply

Refine Your Search

it support technician jobs in umhlanga, zn

1st Line IT Support Engineer - Office Based

1st Line Support Technician - Office Based

After Hours IT Support Technician II - South Africa

L2 Technician

Technical Trainer

Remote Systems Analyst (L2)

HVAC Technician - KwaZulu Natal

Sales Representative vacancy in Westville

Sales Manager Vacancy in Westville!

Professional Engineer or Technologist

More jobs to discover

I want to receive the latest job alert for it support technician in umhlanga, zn

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected