3 Client care advisor Jobs and Work in Pretoria Gp

Community of Practice Lead Business Analyst
Momentum Life —Centurion, Gauteng
9d
Retention Advisor
OUTsurance —Centurion, Gauteng
- Full-time
Quick Apply
Data Architect
Momentum Investments —Centurion, Gauteng

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Community of Practice Lead Business Analyst

Momentum Life -
Centurion, Gauteng

Apply Now

Job Details

Permanent
9 days ago

Full Job Description

Introduction

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.

We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms the Momentum Group provides practical financial solutions for people, communities and businesses.

Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

The Community of Practice Lead for Business Analysis is responsible for leading, developing, and maturing the Business Analysis capability across the organisation. This role combines people leadership, practice leadership, and hands-on business analysis expertise to ensure the consistent delivery of high-quality business analysis services.

The incumbent will establish and drive the Business Analysis Community of Practice, oversee a team of Business Analysts, define standards and methodologies, support capability development, and provide senior business analysis leadership on strategic initiatives and complex programmes.

The role is accountable for fostering a culture of continuous improvement, collaboration, innovation, and delivery excellence while ensuring alignment between business objectives and solution outcomes

Requirements

Essential

Bachelor’s degree in business, Information Systems, Computer Science, Commerce, or

related field.

Business Analysis certification (CBAP, CCBA, ECBA, AAC, or equivalent).
Agile certifications advantageous (PSM, CSM, SAFe, POPM, etc.).

8–12 years of Business Analysis experience.
3–5 years in a people leadership or practice leadership role.
Experience managing and developing Business Analysts.
Experience leading complex enterprise-wide initiatives.
Strong experience in requirements management, process analysis, and stakeholder

engagement.

Experience working within Agile and traditional delivery environments.

Preferred

Postgraduate qualification in Business, Leadership, Strategy, or Technology.
Change Management or Process Improvement certification.

Experience establishing or leading a Community of Practice.
Experience in digital transformation and business process optimisation initiatives.
Financial Services, Telecommunications, Retail, or Technology sector experience (as

relevant).

Duties & Responsibilities

1. Community of Practice Leadership

Establish, manage, and continuously improve the Business Analysis Community of Practice.
Define and maintain Business Analysis frameworks, methodologies, standards, templates, tools, and best practices.
Drive consistency of business analysis practices across projects, products, and programmes.
Facilitate knowledge sharing, collaboration, and lessons learned across the BA

community.

Lead practice forums, communities, workshops, and capability-building initiatives.
Maintain governance and quality standards for business analysis deliverables.
Promote awareness and adoption of industry best practices and emerging trends.

2. People Leadership and Capability Development

Lead, manage, mentor, and coach a team of Business Analysts.
Conduct performance management, goal setting, and career development discussions.
Develop competency frameworks and career pathways for Business Analysts.
Identify capability gaps and create targeted development plans.
Support recruitment, onboarding, succession planning, and talent retention.
Foster a culture of continuous learning and professional growth.
Build high-performing teams aligned to organisational values and objectives.

3. Senior Business Analysis Delivery

Act as Lead Business Analyst on strategic, complex, or enterprise-wide initiatives.
Partner with business stakeholders to define business problems, opportunities, and

desired outcomes.

Facilitate workshops, process analysis, requirements elicitation, and stakeholder

engagement sessions.

Translate business needs into actionable requirements and solution recommendations.
Define business cases, benefits, process improvements, and operating model

enhancements.

Support product, project, and delivery teams throughout the solution lifecycle.
Ensure requirements are traceable, measurable, and aligned to business objectives.
Provide guidance on Agile, Waterfall, and Hybrid delivery methodologies.

4. Stakeholder Management

Build strong relationships with senior business leaders and technology stakeholders.
Act as the trusted advisor for business analysis practices and approaches.
Influence strategic decision-making through analysis and insights.
Facilitate alignment across multiple stakeholder groups.
Manage expectations and resolve conflicts through effective communication and

negotiation.

5. Governance and Quality Assurance

Establish quality assurance processes for business analysis artefacts.
Conduct peer reviews and ensure adherence to established standards.
Monitor BA delivery performance and capability maturity.
Track and report on community effectiveness and value delivered.
Ensure compliance with organisational governance and risk requirements.

6. Continuous Improvement and Innovation

Drive process optimisation and operational excellence initiatives.
Introduce tools, techniques, and best practices that enhance analysis effectiveness.
Benchmark organisational BA maturity against industry standards.
Lead initiatives that improve collaboration, knowledge management, and delivery

outcomes.

Competencies

Leadership Competencies

People Leadership
Coaching and Mentoring
Strategic Thinking
Influencing and Negotiation
Decision Making
Change Leadership
Conflict Resolution

Business Analysis Competencies

Requirements Elicitation
Business Process Analysis
Process Modelling
Business Case Development
Stakeholder Management
Gap Analysis
Data Analysis
Solution Assessment and Validation
Benefits Realisation

Personal Attributes

Strong communication skills
Relationship builder
Analytical thinker
Collaborative leader
Results-oriented
Customer-focused
Adaptable and resilient
Continuous improvement mindset

Apply Now

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