MAIN FUNCTIONS OF THE JOB
Application Maintenance and Support
- Provides ongoing maintenance and support for existing applications, including bug fixing, troubleshooting, and enhancements.
- Provides technical support at systems application level, ensuring timely resolution of issues and minimizing downtime.
- Implements proactive measures to identify and address potential application-level issues, conducting regular application and performance checks.
- Monitors service level agreements (SLAs) for application support, ensuring compliance and customer satisfaction.
- Collaborates with cross-functional teams to address user feedback and improve application functionality.
- Monitors and plans for application-level End-of-Life replacement, upgrades or retention with acceptable mitigations.
Application Development and Implementation
- Participates in the implementation, administration and maintenance of application systems, thereby ensuring alignment with business requirements.
- Develops and implements policies and procedures relevant to the ongoing maintenance of systems applications.
- Implements best practices for application management, deployment, and support.
- Collaborates with cross-functional teams to ensure seamless integration of applications with existing systems and infrastructure.
- Manages application-level upgrades, enhancements, and patches, coordinating with vendors and internal teams.
Audit Reviews and Requests
- Participates in all types of audit reviews in respect of IMAL and supplementary applications
- Receives audit requirements per review section from internal and external auditors
- Provides supporting data and reports for each requirement/review sections for onward submission to Auditors
- Ensures that all internal reviews are carried out timeously in respect of IMAL and supplementary applications
- Meets with auditors to address any query emanating from the review documents provided and auditors submit finalized management report
- Addresses and actions items that have been reported on the management report and provides management with feedback of the items raised at the various committee levels
Business Continuity Plan & Disaster Recover Planning
- Plans for disaster recovery within systems application, ensuring that IT DRP requirements in respect of the supported applications are sufficiently covered within IT DR plans.
- Aids in the development of Business Continuity, DR and HA plans for the specified support areas.
- Conducts reviews of the new and existing systems applications for DRP purposes.
- Support applicable business units to ensure that the DRP requirements are covered from a systems application perspective.
- Oversees and supervises the coordination of User Acceptance testing for systems application with the respective Business units.
- Ensures that the Core Banking environment and supplementary systems application are restored and accessible within the defined Recovery Time / Recovery Point objectives as per the DRP/BCP.
- Documents and reports on errors / issues encountered during DR and HA switching for the applicable systems application.
General
- Draft policies, procedures, standards and guidelines with regards to Core Banking application and supplementary applications
- Reviews and updates existing policies and procedures when required.
- Assists the Information Technology department as and when required.
- Assists with other IT related queries that are received and resolved timeously.
- Ensure Change Controls are enforced for all supported systems application.
