Job Description: Cold Calling Sales Agent – Debt Review Removal
Job Title: Cold Calling Sales Agent – Debt Review Removal
Department: Sales
Reports To: Sales Team Leader / Sales Manager
Job Purpose
The Cold Calling Sales Agent is responsible for contacting prospective clients, generating leads, assessing client eligibility, and promoting the company's debt review removal services. The role requires building rapport with clients, identifying their needs, explaining the service accurately, and converting qualified prospects into successful sales while maintaining compliance with all company policies and applicable regulations.
Key Responsibilities
- Conduct outbound cold calls to prospective clients using company-provided leads.
- Identify clients who may qualify for debt review removal.
- Explain the debt review removal process accurately and professionally.
- Build trust and rapport with clients through effective communication.
- Handle objections confidently and work towards closing sales.
- Achieve daily, weekly, and monthly sales targets.
- Accurately capture client information on the CRM or company systems.
- Ensure all required documentation is obtained from clients.
- Follow up with prospective clients to maximise conversion rates.
- Encourage clients to complete all required documentation and payment arrangements where applicable.
- Maintain accurate records of all client interactions.
- Adhere to company compliance standards and quality assurance requirements.
- Provide excellent customer service throughout the sales process.
- Attend daily team meetings, coaching sessions, and product training.
- Keep up to date with company products, procedures, and compliance requirements.
Key Performance Indicators (KPIs)
- Daily outbound call targets.
- Sales conversion rate.
- Monthly sales target achievement.
- Document collection completion rate.
- First-payment conversion rate (where applicable).
- Quality assurance/compliance score.
- Attendance and punctuality.
- CRM accuracy and timely updates.
- Customer satisfaction and professionalism.
Required Skills and Competencies
- Excellent verbal communication and negotiation skills.
- Strong sales and closing ability.
- Ability to build rapport quickly.
- Confidence in handling objections.
- Goal-driven and target-oriented.
- Strong listening and interpersonal skills.
- Good organisational and time-management skills.
- Computer literacy and ability to work on CRM systems.
- Ability to work under pressure in a target-driven environment.
- High level of professionalism, integrity, and resilience.
Minimum Requirements
- Previous outbound cold calling or telesales experience is advantageous.
- Experience in financial services, debt review, legal services, or call centres is beneficial.
- Good command of English (additional South African languages are advantageous).
- Basic computer literacy.
Working Conditions
- Office-based position.
- Target-driven environment.
- Standard business hours with overtime when operationally required.
- Daily performance monitoring, coaching, and quality assurance evaluations.
Performance Expectations
The successful candidate will consistently work towards achieving daily, weekly, and monthly sales targets while maintaining high compliance standards, delivering excellent customer service, and contributing positively to the overall performance of the sales team.
Pay: R5 500,00 - R10 500,00 per month
Work Location: Remote
