Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? The Team Leader is responsible for the efficient, accurate, and compliant execution of all warehouse activities, including picking, packing, staging, dispatch, and client delivery coordination. This role ensures alignment with Maersk SOPs, safety standards, client Service Level Agreements (SLAs), and continuous improvement objectives.
The Team Leader leads a team of warehouse associates, promotes a high-performance culture, supports cost control, drives operational excellence through 5S and CI, and acts as the primary interface between outbound operations and internal/external stakeholders.
WHAT WE OFFER:
When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance, respect, dedication, and the idea that we can achieve more when we all pull together. Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner.
Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, challenging place to work. At Maersk, we take pride in hiring the best person for the job – irrespective of gender, age, nationality, or religious belief.
KEY RESPONSIBILITIES:
Operational Execution & Process Compliance
Oversee daily inbound operations, ensuring the timely and accurate receipt and put-away of cargo.
Verify inbound documentation and ensure goods are received as per supplier and client specifications.
Coordinate the scanning, inspection, and WMS transactions to ensure full system-to-floor alignment.
Perform pre-alert validation and GRN (goods received note) processing in WMS, escalating discrepancies immediately.
Collaborate with Inventory Control to minimize errors and ensure bin accuracy.
Supervise all processes to ensure timely and accurate order fulfilment in accordance with SOPs.
Maintain up-to-date outbound Work Instructions and SOPs; conduct quarterly refresher training for team members.
Ensure real-time system updates in WMS, and drive process adherence aligned with client and operational standards.
Safety & Compliance
Conduct weekly Gemba walks and safety inspections, with full documentation and corrective action follow-up.
Facilitate weekly Toolbox Talks and promote a proactive safety culture within the outbound area.
Ensure full adherence to Maersk HSSE standards and contractor compliance requirements.
Maintain zero safety incidents by embedding awareness and safe working practices.
Team Leadership & People Development
Lead, coach, and develop a team of warehouse associates, conducting regular one-on-ones and team briefings.
Maintain and execute a structured training and development plan aligned with individual and operational needs.
Champion Maersk’s values, Code of Conduct, and people policies, including fair and consistent disciplinary management.
Collaborate with the Warehouse Supervisor and HR on workforce planning, performance, and retention strategies.
Customer Service & SLA Delivery
Ensure inbound SLAs are met by tracking delivery turnaround times and offload performance.
Provide daily visibility to clients and internal stakeholders on inbound throughput and exceptions.
Escalate delays, damages, or non-conforming deliveries promptly and manage corrective actions.
Support client-facing engagements and always maintain professional communication standards.
Ensure outbound status reports (daily, weekly, monthly) are prepared and submitted accurately and on time.
Resolve client queries within 24–48 hours, ensuring professional communication and SLA adherence.
Support client Business Review Meetings (BRMs) and maintain strong working relationships with all stakeholders.
Ensure escalation protocols and client engagement channels are consistently followed.
Productivity, Cost & Resource Management
Ensure all inbound processes are followed in strict alignment with approved SOPs and work instructions.
Conduct quarterly refresher training for inbound staff on current SOPs and compliance requirements.
Liaise with the Admin and Inventory teams to ensure SOP updates are communicated to relevant parties.
Lead internal SOP audits and ensure team accountability for procedural adherence.
Plan and optimise resource allocation to meet outbound volumes without excessive overtime.
Monitor daily productivity (e.g., picks/hour) and drive performance through visible metrics and feedback.
Approve and justify overtime; support initiatives to reduce costs and eliminate process waste.
Safeguard consumables and equipment usage through accountability and education.
Issue Management & Continuous Improvement
Lead daily issue logging and resolution via the Outbound Issue Log Tracker, escalating delays or unresolved matters.
Conduct weekly reviews of unresolved issues and implement sustainable corrective measures.
Champion 5S practices across the outbound area; conduct regular audits and ensure cleanliness, organization, and safety.
Drive continuous improvement initiatives, including the delivery of at least two CI projects annually.
Maintain a live Visual Board reflecting metrics, targets, and team activities to support transparency and accountability.
WHO WE ARE LOOKING FOR
Someone with:
Grade 12 (Required), and a relevant tertiary qualification in logistics, operations or supply chain management.
Minimum 3 years in warehouse operations with at least 1 year in a supervisory/team leader capacity.
Proficiency in WMS, Microsoft Excel, and warehouse reporting tools.
Strong leadership, attention to detail, time management, team coaching, and problem-solving.
Supervisory or logistics/supply chain-related qualifications advantageous.
Experience in multi-client/commodity 3PL environments preferred
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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected] .
