We are seeking a skilled and proactive Field Support Engineer with hands-on experience in desktop, laptop, and network support within a service delivery environment. The ideal candidate will be responsible for troubleshooting, repairing, and installing hardware and software on end-user devices, including Windows operating systems and third-party applications. This role also involves supporting mobile applications on Android and iOS platforms, ensuring seamless functionality across devices.
The successful candidate will demonstrate strong technical expertise in Active Directory, as well as the ability to manage and resolve tickets within defined Service Level Agreements (SLAs) while maintaining high efficiency targets.
What you'll do:
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Responsible for repairing, troubleshooting and installing hardware/ software of new/faulty laptops and desktops.
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Replace or installing of new desktop and laptops.
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Windows OS Software installation, support and troubleshooting including of 3rd party applications.
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Support Sasol Applications on Android and IOS devices.
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To ensure that all open tickets are managed within the SLA.
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To reach efficiency target.
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Mobility support / workshop and Field support engineer.
Your Expertise:
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2 Years practical in-service delivery; desktop / laptop support; and Active Directory
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Network and desktop support experience.
Qualifications:
Essential Qualifications
Grade 12
A+
N+
Soft skills certificates
ITIL Foundation V3
Preferred Qualifications
Other information applicable to the opportunity:
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Contract position
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Location: Sasolburg
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Work environment: Office, WIC Notebooks, WIC Mobility, industrial plant and mine operations environment.
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Physical demands: Install / handling (Computer equipment) laptop/desktop and monitors etc.
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Travel: Yes – Must have valid driver’s license and own transport compulsory.
Why work for us?
If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.
At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.
iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or groups.
