138 Data center Jobs and Work in Cape Town, Wc

Operations Assistant Manager (ACCM)
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Software Development Manager
Amazon Development Centre (South Africa) (Proprietary) Limited —Cape Town, Western Cape
- Full-time
Founding Recruiter
Share —Cape Town, Western Cape
- Full-time
- Remote
Quick Apply
Operations Assistant Manager (784)
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Technical Account Manager
WNS Global Services —Cape Town, Western Cape 7925
- Full-time
Quick Apply
Account Manager
Childcare Marketing Group —Cape Town, Western Cape
- R61 000 - R70 000 a month
- Full-time
Quick Apply
Customer Success Associate
Heidi —Cape Town, Western Cape
- Full-time
DCEO Cluster Manager
Amazon Data Services South Africa (Pty) Ltd —Cape Town, Western Cape
- Full-time
Operations Supervisor (942)
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Customer Success Coordinator
Hire Hangar —Cape Town, Western Cape
- Part-time
- Remote
Quick Apply
Collections Consultant
MVIA —Southern Suburbs, Western Cape
- Full-time
Item Coding Analyst
Circana —Cape Town, Western Cape 7708
- Full-time
Item Coding Analyst
Circana South Africa —Cape Town, Western Cape 7708
Quick Apply
Data Classification & Operations Manager
Circana South Africa —Cape Town, Western Cape 7708
Quick Apply
Client Analyst
Circana South Africa —Cape Town, Western Cape 7708
Quick Apply
10h
Digital Account Strategist
Childcare Marketing Group —Cape Town, Western Cape 8001
- Full-time
Quick Apply
Account Manager, AVS
Amazon Commercial Services (South Africa) (Pty) Ltd —Cape Town, Western Cape
- Full-time
AI Implementation Expert
Aculocity, LLC —Durbanville, Western Cape 7550
- Full-time
Clinical Trial Manager / Senior Clinical Trial Manager
IAVI —Cape Town, Western Cape 7925
11d
Business Analyst
Keen —Cape Town, Western Cape
- Full-time
Quick Apply

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Operations Assistant Manager (ACCM)

Teleperformance -
Cape Town, Western Cape 7925

Apply Now

Job Details

Full-time

Full Job Description

Overview:

The role is to support the continued growth of the campaign. The successful candidate will be responsible for monitoring, evaluating and improving effectiveness of Quality standards on the campaign.

Qualifications:

Qualifications and Experience

2/3 Years’ experience as an Operations Assistant Manager/ Operations Manager within the BFSI sector.
Proven experience in management of a Financial/Regulated/contact center
Experience in KPI Management
Matric/ Equivalent

Responsibilities:

Main Responsibilities (but not limited to)

Analyze and maintain all Service Level agreements; implement improvement plans as needed
Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirement)
Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports).
Conduct scheduled reviews with The Client on performance delivery and mitigate the consequences of any service level or KPI failures by means of remedial measures within timelines agreed by The Client.
Create and maximize the relationship with The Client.
Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance.
Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching.
Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner.
Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA. - and The Client to define action plans that resolve issues and drive continuous improvement.
Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and adjust meet changing requirements.
Attend business reviews with the Client.
Effectively manage a team of team leaders.

Competencies & Skills Required

Solid understanding of how Quality can influence achievement of business objectives
Have an excellent command of the English language
Strong motivational skills to develop people’s attitudes and skills
Excellent communication skills to impart knowledge and information
Committed, enthusiastic, positive and resilient
Able to cope in a high-pressure environment
Comfortable with adapting to fast paced change
Ability to troubleshoot and solve problems through data analysis

Apply Now

Refine Your Search

data center jobs in cape town, wc

Operations Assistant Manager (ACCM)

Software Development Manager

Founding Recruiter

Operations Assistant Manager (784)

Technical Account Manager

Account Manager

Customer Success Associate

DCEO Cluster Manager

Operations Supervisor (942)

Customer Success Coordinator

Collections Consultant

Item Coding Analyst

Item Coding Analyst

Data Classification & Operations Manager

Client Analyst

Digital Account Strategist

Account Manager, AVS

AI Implementation Expert

Clinical Trial Manager / Senior Clinical Trial Manager

Business Analyst

I want to receive the latest job alert for data center in cape town, wc

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