I like the open-door policy. I'm unhappy with the management style, as there is no communication in the company.
I get to work, greet my colleagues and log on to the systems we use at work. We usually have a team briefing in the morning before the day starts. We look at the previous day/week's statistics for the team and look at the positives and how to work on the negatives.
When it comes to management, I am not the happiest. I think a lot is expected from us, (accountability, excellence and reward) yet none of those are given to us. For example, I'm from PE and have not gone home since May 2015. I have applied for leave 3 times and it has been declined as many times. I am not able to work at my peak because I miss home. Whenever someone is not able to work and I have a day off and get called in, I don't complain; which I find unfair.
Working in a call centre has taught me to have empathy, as at times customers are unhappy for not having received an item or having being billed twice for 1. They would shout at you, though it isn't your fault individually; but it is your responsibility to calm the customer down, apologise and reassure them it is being sorted out.
I have very supportive colleagues, as when the campaign we work on started, we had no other support structures because the campaign was still in its pilot stage. We taught each other what we did not know, and helped each other gain more knowledge by consistent support.
The hardest part of my job is when a customer is irate and I do not get the chance to try to calm them down. It is hard because sometimes the problem
ProsWe get to have team building exercises and braais, they have a positive effect on the staff morale.
ConsLittle time to relax after a call, because of call volumes.
Worst experience with ill equipped management with no credentials
I was employed for six months as an agent on an off shore campaign and was shocked at the Gaps I identified. They hugely lack leadership ability, have no transparency, emotional intelligence is completely missing - staff promotions predominantly happened from within, so you had to report into a team manager who displayed zero leadership ability or emotional intelligence, they never really transitioned from an agent role into a team manager and the operations team was far removed from the team leader community and more so from the agents - confidentiality was a word widely thrown around, yet private employee relations and performance was discussed in the communal spaces ie. tea rooms and smoking area they used a rack and stack seating scenario which ultimately created an even bigger gap in the leadership growth area - When you start out a ton of empty promises is made to you and close to pay off or pay out - you discover it was yet another lie - Payroll queries was a guarantee month on month - every month on average 3 - 5 staff never got paid attrition was a daily encounter, yet the ambivalence displayed from operations managers was shocking - It really felt like working at a circus where change is anticipated, but there it was a daily occurrence with little to no consultation prior. When giving suggestions around how to improve on the situation, it was met with little to no active affirmation - this is definitely a place i would NOT recommend anyone to be subjected to.
Prospool board and games area and internet work station in the pause area
Consnone of the internet work stations worked, regardless of reporting it daily to IT
This company is a disgrace! Forget about employees, forget about health and safety they have absolutely nothing that governs them. They don't even have a code of conduct in place. Or if they do it was never shared with us. No rules no union against unfair treatment of employees. These people are ruthless they don't care about anybody but themselves. Management is horrible. You work long hours and don't get paid for it. You are forced to work overtime and should you dare to even confront management about it you will be out of the door faster than you can say door. They promise you incentives but when the time comes for them to pay you they change their tune. You basically wake up everyday bust your butt for zilch. Most of my colleagues are smart and educated the only reason why we are here is because of circumstances and some of us are breadwinners and they know that. They are using that to their advantage. Basically they go by "if you can't do it,I'll get someone else to do it" . Forget growth because the one minute you are offered a position and the next you are back to taking calls. Don't waste your time even thinking of applying.
ConsLong hours, transport issues, incentive payouts
My day at work would include getting to work early, socializing with co-workers and then entering the floor where we logged in and you would wait for a call. My day was filled with fun. We often has competitions among us as agents and i would often find myself at the rank purely because i am a competitive person and i am a very practical person. I learned many things, too much to mention, but most importantly how to work as a team. Management was the best part of it all. You were never treated differently by them and they never seemed superior. They were very professional and ethical. My co-workers became like a family to me. We always assisted one another and had each others backs. The hardest part of my job was having to leave after your shift has ended. The most enjoyable part of the job was competing for incentives because i started off by having the highest stats among the new agents and ended off by having the highest stats on the entire floor of the campaign which i worked for.
A typical working day starts way after norming working hours in South Africa ranging from 10 am to 2pm. The working hours were unsociable leaving myself with less time with family and friends. The remuneration was not competitive as well, considering that we worked unsociable hours and mostly working for UK based corporations. Therefore my conclusion was that the organization provides cheap labor for their UK clients. There was not a specific management style throughout the organization but depending on who your superior was it would range from autocratic to transformational. But in most cases you were threatened with your job if you dare questioned management. The workplace culture felt like you were on campus and there was a huge staff turnover, new people were hired almost every month. The hardest part of the job was been constantly on a call throughout the day non stop in some cases with rude racist and bigoted Europeans. The only enjoyable part of the job was interacting with fellow staff members and free lunches
A typical day: We receive our morning briefs of what is expected and if the client has had any new requirements for the team to meet. Once we are fully briefed we log into our workstations and start the day.
What you learned: I have learned that in an ever-changing environment, I am able to adapt and work well under pressure as well as in a team and individually as well. I have also learned that I do possess leadership qualities my previous job didn't bring out in me.
Management: At times the communication is blurred and that is something that can be worked on.
Workplace culture: Webhelp has a sense of family. In that, I mean that the people around you become like family and they are always interested in bettering you as an individual.
Hardest part of the job: Dealing with customers who have suffered a bereavement and seeing a colleague unable to meet their full potential
Most enjoyable part of the job: Receiving recognition when you least expect it and seeing my colleagues progress in their respected fields
typical day is coming in on time spend 30mins looking for a working station logging in an hour later after your shift begins and being told you need to work back the time you spent looking for a working station in an ill equipped company that keeps hiring like crazy and you are expected to deliver excellent service. No care whatsoever for the staff, management behaving unprofessional and immature shouting on the floor
unethical stats, schedule being done by some bored person based in India so it could change anytime the person feels like it, mass hiring horrible salary, have no social life and you cannot make life binding decisions coz permanent employment status could change in the blink of an eye if you breathe wrong on a call
time working here is time wasted don't fool yourself into thinking you will excel without butt kissing in which you end up doing your team leader's job with no extra pay absolute NONSENSE!!
ProsTHE PLATE OF CRITICISM GIVEN DAILY GIVES YOU A THICK SKIN
ConsEVERYTHING FROM THE ENTRANCE OF THE BUILDING UP TO THE LAST CHAIR AT 5TH FLOOR
The work environment is fun, everyone gets along and everyone is always there to lend a hand to educate one another with regards to work related issues. Management within the company has a lot of respect for their employees, they very understanding and supportive especially when it comes to family or family matters as well as growth within the company. The hardest part of the job is that of working long hours and shifts. A typical day at the office will be surrounding myself with positive colleagues to help me get through a long day as well as happy clients. At Webhelp (Yodel) one learns something new everyday especially from my colleagues, always there to share their knowledge and experiences with others. The most enjoyable part of my job would be enjoying what I do and being surrounded by great people. People that has goals and has positive thinking no matter what the day has in store.
Prosmedical aid would be the only pro
ConsLong hours, working weekends and public holidays and having to work over the festive period.
By reviewing my current any, i am not satisfied with the lack of professionalism and the lack of communication from management side. I have witnessed
By reviewing my current any, i am not satisfied with the lack of professionalism and the lack of communication from management side. I have witnessed how majority of the staff including myself are unhappy with the remuneration and no meetings are even held to discuss, why there is such a high turn over in staff.
This based purely on the fact that the company does not look after there staff which causes unhappiness and people leave whether they have another job or not.
I have learned alot about the online shopping business as that is our core business and financial credit accounts as in my department I deal with them on a daily basis,and also investigating couriers, who frequently make mistakes when delivering parcels or not delivering them at all. The processes I have learned alot about and how to de-escalate, escalated customers very quickly.
Read a previous review that said the values of the company are for the walls only and that is certainly the case. Zero transparency...communication is nonexistant.
Good people are over looked for career progression and constantly taken advantage of. No proactivity and always trying to recover from situations rather than be at the forefront thereof.
Mediocre infrastructure with consistent IT issues being the Webhelp way. Operational inefficiency and payroll issues are the best part of going to work apart from the people you work with.
Everything to do with your job function is laborious and time consuming...nothing is geared for efficiency.
So much room for improvement and can be done but your ideas and suggestions fall on deaf ears...brilliant working environment where you are always taken advantage of and never taken seriously!
Definitely not what it portrays itself to be on social media platforms
ProsYou have a job vs being unemployed
ConsFavouritism Toxic environment Lack of urgency on any issue Ineffective tools
I worked on the esure campaign and the first two months were amazing but that's when the mask falls off, I would avoid working here at all costs unless you're either a) desperate for money, b) ready to have absolutely no social life.
To begin they promise you the world, managers and higher ups conveniently popping in telling you how fantastic the company is and how far you can progress with lines such as "I've only been working here for X months and I'm the manager of _", they then up sell the position of customer service agent enticing people in with a "No sales" contact centre job when the job is entirely based on sales. There are targets and KPI's that need to be met and expectation from the client but I've never seen a floor run so ragged.
To start with the managers most of them are friendly and human, they're fantastic to get along with but be careful of what you say to them as they'll run straight to the ops manager within a heart beat leaving you in hot water, gossip amongst managers about agents is a regular occurrence which brings no judgement from the ops manager when caught. Some managers have no clue what they're doing or have any idea about insurance in a whole, one manager insisting to have a knowledgeable agent sit next to them so for any questions can be deterred onto them, who is also trying to do their job. One or two managers spend most of their time chasing tail amongst the call floor to then brag about it afterwards and to sum them up in a whole the
Başımdan geçenleri tek tek anlatıcam ben mağdur oldum siz de olmayın. Ekim'de iskur aracılığıyla Webhelp/ Trendyol operasyonunda işe başladım sözleşmeyi imzalamadan önce şikayetleri okudum nette tesadüfen ve vazgeçmiştim bırakacaktım ama orda tanıştığım bi arkadaşım çok ısrar etti "Dene nasılsa iskurlusun, iki ay sonra çıkarsın" dedi. Tamam hadi başlıyim dedim aklıma yattı. Sözleşmenin nüshasını vermediler bu o kadar saçma ki. Benim imza attığım sözleşmenin nüshası nasıl verilmez böyle bir saçmalık olabilir mi? Sordum niye diye iskur istemiyor dediler ki külliyen yalan ben sözleşmenin resmini çektim zorla. Sağlık muayenesine gittik hepimiz sırada bekliyoruz sıradakilerin hepsi kız içerde muayene olan erkekti muayene dediğim karşılıklı konuşma yani biz normal sıradayız içerde soyunan falan da yok sıra biraz kapı hizasına gitti diye içerdeki KADIN doktor çıkıp "içerdeki çocuğa mi bakıyorsunuz doğru sıraya girsenize" dedi hayatımda böyle rezil bir cümle duymadım. Biraz edep yahu! 3 Neyse ertesi gün başladık egitime gidip geliyoruz. İs yerinde 3. Gün yakın arkadaşım korona oldu ve kıza bundan kimseye bahsetmemesi söylendi ama o bize söyledi ki söylenmesi gereken bir şey zaten. Beni başta sirketten soğutan bu oldu ben gene de gitmedim iki gün daha sonra negatif olduğum için 15 gün dolmadan gitmeye devam ettim çağırdılar çünkü gelebilirsin dediler. Her neyse başladık biz gene eğitime sonra deprem oldu 3 4 gün gidemedik eğitime daha sonra döndüğümüzde max bir hafta eğitim alabildik
ProsKazandigim 6 arkadaşım- öğle yemeği
ConsMobbing- covid19 tedbirleri yetersiz- takım liderlerinin davranışları- liyakatsizlik
Contact Center Engineer | Warrington | 03 Apr 2014
Nothing like job description, steer well clear!
At the interview they spent ages highlighting the benefits of this job and it seemed like a fantastic company to work for with many great prospects.
Near the end of my training I came across reviews on here for Webhelp and thought that they all seemed a bit over the top and that it couldn't be THAT bad, it turns out it is though.
We spent 3 weeks getting taught by a 19-year-old girl how to have conversations with customers. Throughout this time they give the impression that you will only be fulfilling the advertised role of a Sky 'retentions' colleague of encouraging customers to stay with Sky. At no point do they tell you that you that you will have to deal with all kinds of complaints and queries that you have not been trained on how to resolve.Several times every shift you will get rude/angry customers who will insult you, mock you and make you feel one inch tall. At first you will be able to take it, but in time it will wear you down, especially when it's busy and it's just call after call.
Many customers have queries which you cannot resolve without a manager, the managers do not want to help though and seldom few will take an escalation. We got advised to direct irate customers to an online complaint form, which usually makes them kick off even more and you are forced to take their abuse (you can only hang up on them if they swear at you).
The breaks are a joke as you have to cut them short due to the system always crashing. If you get back on time and your system f
ProsHaving a laugh with colleagues on what brief breaks you get is the only respite
ConsReceive warnings for needing the toilet, benefits/incentives not as described nor will managers give a straight answer on how to get them, management reluctant to take escalations nor help in any way, training vague and drawn out, management hierarchy are cold, heartless and mechanical
Min rekryterare var mycket positivt inställd till att anställa mig på Webhelp. Jag kände mig uppskattad och speciell. Tyvärr slutar den goda upplevelsen på Webhelp där.
Under min tid på företaget upplevde jag sömnlöshet, enorm stress, oro, kände mig otrygg samt konstant övervakad. På grund av COVID-19 så arbetar majoriteten av företagets Advisors hemifrån. Jag var en av dem.
Vi hade en helt fantastiskt bra lärare som var kompetent och pedagogisk. Tyvärr spelar det ingen roll hur bra lärare en har när cheferna är totalt oflexibla gällande tidspress. På grund av helt förståeliga skäl (nätverksstrul bl.a.) så låg min grupp efter i utbildningen med ett minimalt antal dagar. Det var tillräckligt för att missa otroligt viktiga delar av utbildningen. Vi blev helt enkelt utkastade i telefonsupport utan den nödvändiga kunskapen för att kunna utföra vårt jobb. Detta var något som hela arbetsgruppen reagerade negativt på, och vi fick svar i form av "Hantera det".
En stor del av utbildningen handlade om vårt ansvar som anställda, och det var extremt mycket att ha i åtanke. Dessutom är konsekvenserna för misstag minst sagt allvarliga. Du har en lunchrast på 45 minuter på sin höjd. Du ska vara på plats vid skrivbordet och det ska konstant, konstant ske aktivitet på din dator under arbetstid. Det räcker med att en inte rör på musen tillräckligt mycket (även om en är produktiv) för att få ett argt samtal från sin TM och varning.
Det tas statistik på dig och allt som sker under dina samt
ConsÖvervakning, stress, mental ohälsa.
Inbound Sales Representative | Rotherham | 25 Aug 2020
Alright money but absolutely no progression
I applied for the job as I knew a previous friend who worked here, I applied and got a phone call 4 hours later asking me to attend an interview the following day at 10am. The interview was fairly organised and the lady who interviewed me (Charlotte) was brilliant. Training was good as our trainers Julie and Luke were friendly, approachable and very comprehensive. The job itself isn’t too bad, the salary isn’t bad either and the commission was brilliant, my 1st month I wasn’t £672, £399 the month after then I averaged anywhere from £770-£1050 until recently when they’ve changed the structure and it has dropped dramatically that even top sellers are struggling to pull £300 commission when previously the top seller consistently earned £1500+ per month (yes I do admit it’s still a bonus on top of salary but hardly a way to inspire loyalty by cutting people’s money). It seems that every month there is a new ‘big thing’ that results in countless people getting ‘investigations’ AKA disciplinary meetings where easy 10-15 staff are fired. Managers are alright for the most part but of the 8 managers on the department I work for I know only 1 is an internal promotion and the other 7 are external hires and 2 of those were hired after I started and it’s common knowledge there’s barely any progression opportunities. Working from home hasn’t been too bad except the company take a stance of any IT issues with the equipment which they provide is basically your fault and any offline time won’
ConsLong hours, low Commission, high targets, no progression, find ways to take money from you then force you to work it back due to them needing overtime
Nerden başlasam inanın bilmiyorum. Ancak şöyle başlayayım webhelpe girmeden önce ilk buradaki yorumları okumuştum. Sonra kendi kendime dedim ki '' ''insanların söylediklerini umursama yinede dene ve gör farklı olabilir.'' Zaman geçtikçe burada yazılanları ne kadar dikkate almam gerektiğini anladım. Çünkü insanın psikolojisini yerle bir eden bir yer başka bir şey değil. İyi yorum yapanların da ya takım liderleri olduğuna ya da onların yalakaları olduğuna yemin edebilirim. Neyse vasıfsız biriyle yaptığım mülakatta iki kelime ettiğim için işe alındım. Benim projem Trendyol projesiydi. Sözleşmeye imza atmadan önce size söylenilen şeylerle işe girdikten sonra ki durumların birbiriyle alakası yok. Webhelp çok kötü bir şirket iken trendyol ondan bin kat daha berbat bir şirket. Trendyol tarafı istediği zaman sizi mesaiye bırakıyor ancak webhelp size mesai ücretinizi vermiyor. Trendyol yöneticileri bu kişiyi işten çıkarın derse webhelp bunu direk yerine getiriyor. Verdiği sodexo parası aylık 170 lira inanabiliyor musunuz bunun da 120 lirası yemek 50 lirası internet parası :D Bu dönemde şirket dev bir şekilde kar etmişken size değil hakkınızı hakkınızın bir kısmını bile vermiyorlar. Aklınızla burada bile dalga geçmeye çalışıyorlar. Bir de Twitterda falan bir laf edildiğinde içerde karalama kampanyası deniliyor ama burası zaten kapkaranlık bir yer nesini karalasınlar ki :D Birbirlerinin sırtından geçinilerek torpille, yalakalıkla takım lideri falan olan insanlar cabası. Takım lideri olm
ConsYemek parası çok az, ayrımcılık söz konusu, hakkınızı alamıyorsunuz ve daha birçoğu
A precedere l’entrata dell’inferno nella Divina Commedia di Dante Alighieri vi è una scritta recitante: ‘’lasciate ogne speranza, voi ch' intrate’’, a precede l’entrata nell’inferno lavorativo, in via Conte di Ruvo 74, c’è una targa recitante: Webhelp.
Webhelp è una realtà lavorativa che avrebbe un grandissimo potenziale, situata nella parte vecchia di una città come Pescara che a livello lavorativo ha ben poco da offrire.
Dico avrebbe perché la pessima gestione l’ha portata ad essere appunto un inferno.
Vieni assunto con CCNL delle Telecomunicazioni di secondo livello, quando dopo il corso di formazione (momento più bello all’interno dell’azienda) vai a svolgere mansioni di quarto livello, il contratto infatti parla chiaro: ‘’lavoratrice/ore che, con piena professionalità acquisita anche attraverso specifici percorsi formativi, operando attraverso canali telefonici e/o telematici/social/digital mediante l’utilizzo di centrali specializzate (call center) e con il supporto di sistemi informativi e programmi software dedicati, svolge con capacità di relazione interpersonale, attività di informazione, vendita di servizi, attività di interfaccia verso la clientela sui servizi e sulle funzioni delle reti, assistenza commerciale alla clientela attiva e potenziale; attività di interfaccia verso la rete commerciale; svolge inoltre compiti conseguenti, funzionali e connessi a quelli del front-office atti a completamento del ciclo organizzativo del particolare e specifico servizio r
Burada geçen bir ayıma çok acıyorum. Sakın iyi yorumlara kanmayın kendileri yazdırıyorlar para karşılığı.
İş kültürü olmayan rezalet bir kurumdur. İş teklifi almanız çok kolay yoldan geçeni MD yapıyorlar. Zaten içerdeki insanların boş insanlar güruhu olduğunu danışmadaki yüzüne badana yapan botoks canavarından anlayabilirsiniz. Öncelikle saçma sapan bir teste sokuyorlar ki tüm soruları yanlış yapsanız da olur, sorun yok. Ardından telefonla sizlere çok güzel vaatler veriliyor. Uygun durumlarda izin vereceklerini, aile ortamı olduğunu ve yükselme imkanlarından bahsedecekler. Ücreti sizlere makul gelecek ama işin arka planı hiç öyle değil çünkü asla o maaşı alamayacaksınız binbir bahane bulup onu kıracaklar.
Mülakattan geçtikten sonra şirkete çağırılacaksınız evrak işleri için tüm gününüzü orada öldüreceksiniz. Başta size pek amatör bir sunumla birlikte saçma sapan bir iş güvenlik eğitimi verilecek. Bu eğitimden hiçbir şey de anlamayabilirsiniz zaten evrakları kendileri dolduruyor. Sonra size ekipmanınızı teslim etmek için saatlerce bekletirken 40 tane sözleşme imzalatacaklar ki bunların içinde sizlerden istifa durumunda talep ettikleri cayma bedeli yok onu kafalarına göre alıyorlar. Sonra ekipmanları teslim alıp eve gideceksiniz ki buraya kadar sorun yok. Sonra 5 günlük eğitim süreci başlıyor. Bu eğitimden en ufak bir şey anlamayıp son gün alınacak olan test çağrılarıyla neyin ne olduğunu kendiniz kavrayacaksınız. Benim başıma geldiği gibi son gün bütün bildiklerinizi unutun si
I am soo happy I'm able to give a review of this place and I'm going to make a big essay to give you an exact vision of how terrible this place is!
You could be dumb as a pile of rocks and still get the job.You do a role play and a face to face interview and they aren't challenging at all. All they want to know is how available are you and how long you will last. Do you ever wonder why this place is always recruiting? Because people realise how bad it is and leave!
I was part time and it was 5 weeks "classroom" training and 6 weeks academy training, (on the phones after everything you have "learnt").
They try and make training fun to blind you from the reality of the job. You think the job will be fun and exciting but its the complete opposite. The trainers are always young and feed you BS about how great the job is and the benefits of the job and VOUCHERS. No one cares about getting vouchers, so stop shoving it down our throats.
The system Chordiant is soo out of date and disgusting to look at. It physically makes you sick. You don't learn how to use it properly in training and you have to learn most of it in academy. In academy, you have people to help you, but they treat you as if you're thick and that you should know how to do it. They're very reluctant about helping others.
Everything you learning in training is pointless because it doesn't come up on the job.
- After training and working there
Your managers are going t
Jag jobbade på webhelp i 2 år, och satt i teknisk support och kundtjänst, och när jag började så var det näst intill noll fokus på sälj, men sedan blev det som en sjuk vändning och det blev nästan bara fokus på sälj! Under intervjun så fick jag höra att vi hade möjlighet till sälj, men att det inte var några krav på att man skulle sälja, utan att det var helt frivilligt. Det var en fet lögn.
Om man inte når "säljmålen" så får man sitta i långa möten om hur man ska "utvecklas inom försäljning" och blir behandlad som en idiot. De kallar det för säljmål men det är egentligen säljkrav, för om man inte säljer tillräckligt så blir man straffad med samtal om hur man kan utvecklas, lönen blir lägre för man får avdrag från provisionen (som är skrattretande låg ändå) och man får dåliga siffror.
Man är konstant övervakad, vilket var illa nog på kontoret, men när man började jobba hemifrån så var det värre. Minsta sekund ifrån samtal så fick man meddelanden av RTM eller TM med "hur går det? :)".
Mitt team var extremt sjysst och alla var väldigt begåvade, och man delade med sig av det man kunde om någon behövde hjälp, men tyvärr kan inte det rädda hur pass pissdåligt detta jobb är.
De säger hela tiden att de tar mental hälsa på allvar och så vidare, men det är knappast sant. Tror inte min mentala hälsa tagit ett så pass hårt slag mot den innan webhelp. Efter webhelp så har den gått ned så pass mycket att jag knappt har kul längre, jag har inte tid med någonting jag älskar, har tappat i
Questions And Answers about Webhelp
How long does it take to get hired from start to finish at WEBHELP? What are the steps along the way?
Asked 12 Apr 2017
It took me 11 months to be hired
Answered 06 Jul 2020
By going on our website
Answered 04 Mar 2019
What should you wear to an interview at WEBHELP?
Asked 30 Aug 2017
Formal and represemtable
Answered 15 Aug 2019
Answered 09 Apr 2019
Does WEBHELP require background check? What kind of background check does WEBHELP do and how long does WEBHELP take to complete a background check?
Asked 26 May 2017
They check your previous reference
Answered 01 Jul 2020
Yes. Criminal check
School background check
Answered 14 Jun 2020
What is the company culture at WEBHELP?
Asked 24 Apr 2017
Fun and friendly
Answered 13 Oct 2020
Integrity and the Wow factor
Answered 16 Feb 2019
If you were to leave WEBHELP, what would be the reason?