Typical day at work
First thing I do when I get to work I do a store checklist to see if things are intact, make sure that the visual standards are adhered to, promotions have been implemented in a correct way.
Then I check the figures on the system in terms of the store performance verses last year's performance in order to identify if the store is growing in terms of figures.
Have a staff meeting before store opens to brief staff on daily target and the focus for the day, motivate staff so that they can have the energy and right attitude to accomplish the days mission which is '' reaching the target'' facilitate EMT "Early Morning Training" to make sure that company policies & procedures are adhered to and that staff are well informed of any promotions taking place or any communication to staff from the Head Office
Authorise the T&A to make sure that staff get paid according to the hours they worked and accurately.
Be on the floor to observe the staff performance in terms of customer service, making sure that every customers needs are met, Resolve any customer complain that I come across to make sure that our customers are happy.
What I have learned
Last principle
L- Listen
A- Acknowledge
S- Solve
T- Thank
Put myself last and listen to other people because communication is the tool that works in two ways.
Management
It all starts with managing myself first doing an introspection in order for me to be able to manage my staff because a lea
No 2 days are the same.
In day to day duties; don't plan too far ahead. That the first 15 mins with mngr is crucial.
Mngt still needs to understand that 15 mins I set out in mngrs diary is 'not negotiable'; it's essential and determines our productivity / events / challenges for the day - a lot of planning and sorting out takes place in those 15min.
The culture differs from company to company within the group - one needs to "read" the culture and adapt if not used to it; but without let going of your value system.
Hardest part - convincing mngr that my job is part of his team every day not as and when he wants it to be. I need to be kept in the loop with catch up meetings, included in company strategy session (to hear what the new direction is; only to participate when asked to). It's crucial in my supporting my mngr and his management team - it's not a nice to have; it's a no negotiable to enable me to support my mngr and have him concentrate on the strategic side of his portfolio. Having mngrs realise the 'untapped resource' they have in their PA's - is quite a battle. Also having a voice that can speak obo the PA especially when it comes to fringe benefits; as we too need fringe benefits - TFG can tap in to companies i.e. Old Mutual or Sanlam; to see how all staff are treated worthy of fringe benefits. Although the job of a secretary / pa / exec assistant does not directly impact the top line; it most certainly does influence the top line indirectly via th
Prosstaff discount, relaxed working environment, great personality and understanding of manager
Consno fringe benefits, secretarial salaries are linked to grade of manager - not fair at all
Enjoyable environment, cultural, fun, team building, creative and technical
Familiarising myself with the Fashion Application Booklet in which I have to present to the Management and staff. Educating staff as well as clients on the latest trends and styles. Implementing new store and window layouts and merchandising principles. Ensuring these changes are maintained. Creating beautiful eye-catching visuals, statements, displays and layouts to attract customers and assist customers at the same time. Working with strict deadlines ensuring brand campaigns, cosmetics launches and promotions are running effectively for the day. Being flexible in your everyday routine as a sudden change may be sent from H/O same day. Daily feedback to management and Line Manager regarding tasks completed and what needs to be done for the week ahead. Careful pre-planning as the job entails a lot of technical skills like restructuring of store windows displays, rebuilding and removing of displays and stands, rebuilding of in store walls and departments. Cleanliness and housekeeping on a daily basis. I have learnt how to manage time more effectively, work more logically, technical skills, learning about different store environments, dealing with many strong personalities in Management. Building a strong bond on a professional working level with co-workers does make your daily routine a lot easier with regards to teamwork getting the tasks completed quicker. Educating them brings in new business and boosts sales for the company. The hardest part of the job entails timeous tasks
ProsTravel allowance, Medical Aid, Pension fund, PAYE, UIF, Staff discount, off on public holidays and weekends
In the branch was in,that is Melrose arch,we started our day with meeting and prayers, the managers at time of my work there. they were very considerate and inspiring.
I learned to work as a team,lift up other team members when feeling blue, in the end,we all aim at making the customer happy and increase the store and group turn over which is also better for all parties.
I am very soft spoken and also soft on the inside but i learned to have thick skin and i can do just about anything and face any situation because we each day had/have a different kind of customers,some are appreciative and others no matter what one does,they just not so pleased,therefore that taught me to put a big smile on my face and not to take things personal and deep inside my heart.
My co-workers were so wonderful from the top rank to down there,we were more like a family than colleagues.
The hardest part for me was to deal with angry customer,its fulfilling for anybody to see the other person happy and pleased with what you had believed to be a great customer service however when that person lives you goes on and complain,not to me but just as a team,that used to be breaking spirit point. Although i remember one of the area manager once said,those are sometimes unavoidable and we shouldn't take them personal. it was definitely good advise to us.
I enjoyed when we reached and achieved our targets in terms of opening new accounts,reward cards and weekly or monthly turn over. It broug
A typical day at work would be sitting in your cubicle hoping that the next customer you speak to will accept the product you are selling.
I have learned to work on my own and also being part of a team, a very diverse team. I have discovered my strong points and abilities as an individual but also as an individual in a team. Objective handling is also one skill that this company has taught me, the way in which I used to handle objections is not by far the way in which i handle them now.
Our management is professional, efficient but most importantly straight forward. You make your sales and reach your target then every body is happy, especially at the end of the month.
You get to come across different characters and therefore different personalities. The way in which you'll deal with matters on an individual scale may not be necessarily the same way you'll deal with matters in a team. Its been a very interesting and wonderful experience for me working with the people i work with.
The hardest part of the job or rather the challenging part is not making sales and therefore having to commit yourself into working longer hours which pays off most of the time.
The most enjoyable part is working with people who make the day seem lighter even on a no-sale day. also having to deal with customers who appreciate your sense of patience and calmness and those who understand that part of the reason they get calls after hours is merely your job.
ProsSaturdays off when you reach your weekly targets.
I started at tfg on january 2017 on a three month contract. I started as an contact center agent where I contacted customers to submit their proof of income documents and because of high productivity I was then offered a permanent position in the new accounts department as a telemarketing agent. Tfg then offered a learnership while working where I completed a business administration nqf 4 in june 2018.
Tfg has an open and friendly environment.
We contacted different customers nationally meaning that there was lots of language barriers seeing that we are a diverse nation.We had internet access which I used to my advantage to learn more about different languages and this gave me the ability to understand and communicate more effectively.In all work environments you get difficult customers. However we received training to calm customers and give them the service they required from us. Our team leaders were always there to support in any situation we were not entitled to assist.We had marathons where we challenged one another. We celebrated national holidays and had competitions.I enjoyed working with different customers.Different races, ages, genders, cultures,etc.
It all started when i was at work, answering calls when i came through to a customer that was going through a financial problem. I advised her she is the reliable account holder and i am sorry about the situation she is in but i am here to assistant and help and told her instead of paying a huge amount, she could pay a minimum of 50%, i then told her of the consequences and benefits of paying regularly on the account and we agreed to the arrangement. I updated her details and thanked her for her time and reminded her of our arrangement, ending off the call i knew the customer would pay and that she felt a bit relieved because someone spoke to her and found out whats the problem. Most of the time a customer just wants someone who can listen to there problems and have some sympathy,the best part was knowing the customer was happy . The hardest part of my job is having a customer not wanting to pay or being offensive to an agent. The best part of my job would be waking up to come to work knowing i will go the extra mile for the customers and reach my targets.
Prostwo lunches, tea and getting to my target
Conshaving a customer put down the phone, not making any arrangements.
Your dialler determines the customers you call and you have a guiding script on your computer screen throughout your pitch. A lot of customers will drop you as soon as they hear what you are calling about, but you must remain positive and focus on the next call. Once you get to pitch, make the best of the time and make sure you speak to the needs of the customer (it helps to ask probing questions so to know what the customer can see as a need from your product).
Since I sell insurance, there is a lot of compliance to follow and management does not compromise on that aspect, this is more important than the sales. The worst part is getting to pitch and the customer sounds interested but at the end cannot take it as they fear buying anything over the phone. Whilst the best part is getting to explain the product so well that a customer will take it and thank you for your serves as they were fully satisfied. Some days one can go home with no sales but with positive team spirit and support, co-workers can make you look forward to tomorrow and what it will bring.
ProsCompensation for overtime and reaching certain targets.
ConsPaying for your own transport when working until 9pm
Typical day at work when one will have to face a customer with complaints not receiving their statement of accounts and making follow up on that with the customer service department.
I have learned to be very strong and give it my all with customers, having to do administration and banking for the store, merchandising and selling our products.
Manangement is ok, as seniors give it all to share important information with junior staff and taking into consideration what other employees have to suggest.
Co- workers are very helpfull in such a way that no one will go home without finishing their tasks for the day. working as a team.
The hardest part of the job is making a target while there are no cutsomers to purchase the product but in that case we have to go out and spread the word to people of what do we have in stock that will attract them.
Most enjoyable part is when there are customers in the store the only thing I have to do is to sell our products to them and convince them to buy as we produce quality that will last them longer.
Prosfree hampers
Consstanding for a long time without sitting down except when it is lunch time
i enjoyed the enviroment alot and i would always be 15 mins before my shift starts.
i would get to work and organise myself the shift that im about to start and would at times begin working just so that i could be ahead of my colleagues by making 1 or 2 sales just before they arrive to work.I would start at 5pm -9pm and work up untill 8:30pm and in the last half an hour i would capture the current days sales.
I worked under a supervisor but i honestly enjoyed my job so much that i didnt have to be supervised all the time and was constantly left alone to do what i was suppose to...
I have learned that if all your colleagues respect you and everybody brings their part then as a group or team any target is achievable and also if you enjoy what you do then working for such a company was always a pleasure.
The hardest part of my job was constantly dealing with rude customers but i would listen to them whether they were rude or nice to me.I would always try and help the customer and give him/her the correct advice regarding their query irrespective if i was not working in that department.
The most enjoyable part was MAKING SALES...
Prosi worked nightshift
Consto little hours
Questions And Answers about The Foschini Group
How did you feel about telling people you worked at The Foschini Group?
Asked 24 Apr 2017
There is allot of development and growth with in the company
Answered 28 Nov 2021
I really enjoyed working here
Answered 12 Oct 2021
What should you wear to an interview at The Foschini Group?
Asked 10 Apr 2017
Formal wear, simple black and white
Answered 08 Aug 2020
Formal black and white, and beautiful makeover.
Answered 18 Nov 2019
How are the working hours at The Foschini Group?
Asked 24 Mar 2017
Mon-Fri 5pm-9pm
Satursat 9am-1pm
Answered 06 Nov 2019
9 hours including lunch and tea time
Answered 10 Jul 2019
What is the company culture at The Foschini Group?
Asked 11 Jun 2017
It is to provide good services to the customers and continue to be the leading fashion store in Africa. and also provide jobs for the society.
Answered 10 Mar 2021
We always assist customers with smiles 😄
Customer is always right
Answered 09 Aug 2020
How often do you get a raise at The Foschini Group?
