The Cotton On Group

Working at The Cotton On Group: Company Overview and Reviews in South Africa

Promotional banner for The Cotton On Group in South Africa
The Cotton On Group
3,7
205 reviews
The Cotton On Group, ZA Ratings
3,7
Average rating of 205 reviews on Indeed
3,1Work-Life Balance
3,2Pay & Benefits
3,2Job Security & Advancement
3,3Management
3,7Culture
Headquarters
14 Shepherd Court, North Geelong VIC 3215
Employees
10,000+
Revenue
$1B to $5B (USD)
Industry
Retail

Popular jobs at The Cotton On Group in South Africa

 Average SalarySalary Range
3 salaries reported
R 4 667
per month
R 2 300-R 7 000
1 salary reported
R 100 000
per year
R 50 000-R 150 000
2 salaries reported
R 10 500
per month
R 5 200-R 16 000
1 salary reported
R 27,10
per hour
R 13,55-R 40,70
2 salaries reported
R 5 250
per month
R 2 600-R 7 900
Salary Satisfaction
60%
Of the employees are satisfied about their pay, in South Africa
Based on 606 reviews

The Cotton On Group Reviews

Popular JobsSales AssistantSales AssociateRetail Sales AssociateSeasonal AssociateStore ManagerRetail Assistant ManagerCustomer Service RepresentativeAssistant ManagerAssistant Store ManagerPackerCashier/SalesManagerSupervisorSalesSales ConsultantShop AssistantTeam MemberSales RepresentativeVisual MerchandiserCashierWarehouse WorkerDepartment ManagerOrder PickerSales AdvisorCrew MemberDistrict ManagerInventory ManagerMerchandiserRetailSenior Retail Sales AssociateStockerAssistente de LojaCustomer AssistantCustomer Service Associate / CashierFloor SupervisorGeneral ManagerRetail ManagerStocking AssociateVisual ManagerArea ManagerAssociateForklift OperatorMerchandise ManagerSalespersonSenior CasualShift ManagerBrand ManagerCasualCasual EmployeeCotton onDeveloperLaborerLead CashierManager in TrainingMonitoristaPacker/ShipperPart TimerPromoterReplenishment AssociateRetail Customer Service RepresentativeSales LeadSecond in chargeSenior Customer Service RepresentativeTeam LeaderTraining Managerretail2IC/ senior casualAccounts Payable ClerkAdministrative AssistantAllocatorAnalystAssistantAssistant BuyerAssistant Store Manager (m/w/d)AttendantAuxiliar de LojaBranch ManagerCaixa de LojaCare ManagerCashier/StockerCasual StaffCasual/Part timeChecklist en patios y coordinaciónChristmas ContactorClerkContent ManagerCotton On ClothingCotton On part timerCotton on EmployeeCreative DirectorCreative ManagerCustomer Service ManagerData Entry ClerkDispatch ManagerDispatch SupervisorDistribution AssociateDistributorDistrict Sales ManagerEncargado/a turno/aExecutive Administrative AssistantFactory WorkerFirst OfficerFloor RepFull Time LadiesFull time casual (current)Full timerFulltimer Cotton On (Malaysia) Sdn. Bhd.GerenteGreeterGroup ManagerHead of SalesHuman Resources AssistantHuman Resources SpecialistInnovation ManagerInside SalesInternInventory AssistantInventory AssociateInwardsLead AssociateLeasing AgentLogistics AssistantLoss Prevention ManagerMITMaintenance CoordinatorManagement TraineeManager (H/F)MarketerMember Services RepresentativeMerchandising SpecialistNight FillerOperations AssociatePPTPackagerPart time - casualPart-time WorkerPermanent part timePermanent part timerPerson in Charge (pic)Personal AssistantPresenterProduction CoordinatorProduction WorkerRETAILReceiving ClerkRecepcionistaReceptionistReplenishmant / InventoryRetail AsisstantRetail SupervisorRetail workerSales ExecutiveSales ManagerSenior ManagerSenior Part TimerSenior Part-timerSenior Project ManagerSenior Sales AdvisorSenior Shift SupervisorSenior SupervisorServerShift LeaderSocial Media CoordinatorStackerStaff MemberStagiaire (H/F)Stock ManagerStocktakingStore PlannerSupervisor OperacionalTemporary casual workThird in chargeTypo (Seasonal)UnloaderVendeur en Prêt-à-porter (H/F)Visual LeadWarehouse AssociateWhatever they neededcasualcasual part time workerfactorieget it on internetinventory field staffsenior casual
All LocationsBellville, Western CapeBloemfontein, Free StateBoksburg, GautengCape Town, Western CapeCenturion, GautengClaremont, Western CapeDurban, KwaZulu-NatalEast London, Eastern CapeGeorge, Western CapeGoodwood, Western CapeJohannesburg, GautengKempton Park, GautengMidrand, GautengNelspruit, MpumalangaPietermaritzburg, KwaZulu-NatalPolokwane, LimpopoPort Elizabeth, Eastern CapePretoria, GautengRichards Bay, KwaZulu-NatalRoodepoort, GautengRustenburg, North WestSandton, GautengSecunda, MpumalangaSomerset West, Western CapeStellenbosch, Western CapeVanderbijlpark, GautengWellington, Western CapeAbu DhabiDubaiAlbury NSWArmadale WABallarat VICBallina NSWBankstown NSWBelconnen ACTBelmont WABendigo VICBlacktown NSWBondi Junction NSWBowral NSWBrisbane QLDBroadmeadows VICBunbury WABundaberg QLDByron Bay NSWCairns QLDCampbelltown NSWCanberra ACTCannington WACanning Vale WACarindale QLDCaroline Springs VICCasuarina NTCentral Coast NSWCharlestown NSWClarkson WACoffs Harbour NSWCronulla NSWDocklands VICDubbo NSWElizabeth SAEllenbrook WAEmerald QLDEpping NSWFremantle WAGeelong VICGlebe NSWGlen Waverley VICGold Coast QLDGrafton NSWGreensborough VICGriffith NSWHervey Bay QLDHobart TASHomebush NSWHoppers Crossing VICHornsby NSWHurstville NSWIpswich QLDJesmond NSWJindalee QLDJoondalup WAKalgoorlie WAKeiraville NSWKotara NSWLara VICLaunceston TASLiverpool NSWLogan City QLDMacarthur NSWMackay QLDMacquarie Park NSWMaitland NSWMandurah WAManly NSWMarion SAMaroochydore QLDMarrickville NSWMelbourne City Centre VICMelbourne VICMelton VICMill Park VICMiranda NSWModbury SAMorayfield QLDMornington VICMount Ommaney QLDNarellan NSWNarre Warren South VICNewcastle NSWOrange NSWParramatta NSWPenrith NSWPerth Central Business District WAPerth WAPort Macquarie NSWRandwick NSWRhodes NSWRichmond VICRockhampton QLDRockingham WARouse Hill NSWShepparton VICSouthport QLDSuccess WASunshine Coast QLDSurfers Paradise QLDSydney Eastern Suburbs NSWSydney NSWSydney Western Suburbs NSWTaylors Lakes VICToowoomba QLDTownsville QLDTweed Heads NSWWacol QLDWagga Wagga NSWWarrnambool VICWerribee VICWetherill Park NSWWodonga VICWollongong NSWWaterlooCampinas, SPSão Caetano do Sul, SPSão Paulo, SPSão Roque, SPMidland, ONKölnBasingstokeBathCambridgeCanterburyCardiffExeterHucknallIslingtonKingston upon ThamesLeicesterLondonManchesterMelbourneMilton KeynesSheffieldSouthamptonStreetCauseway Bay, Hong Kong IslandCentral, Hong Kong IslandMong Kok, KowloonTsim Sha Tsui, KowloonBeirutCuautitlán Izcalli, Méx.Reynosa, Tamps.Tepotzotlán, Méx.Alor SetarBandar SunwayJohor BahruKelana JayaKluangKuala LumpurKuchingKulaiMelakaPetaling JayaPuchongSetia AlamShah AlamSubang JayaTebrauAlbany, AucklandAuckland CBD, AucklandAuckland City, AucklandChartwell, WaikatoChristchurch, CanterburyHamilton, WaikatoLower Hutt, WellingtonManukau City, AucklandNapier, Hawke's BayNelson, NelsonNew Lynn, AucklandOnehunga, AucklandPalmerston North, Manawatu-WanganuiRiccarton, CanterburyRotorua, Bay of PlentySylvia Park, AucklandTakapuna, AucklandTaupo, WaikatoTauranga, Bay of PlentyWaitakere, AucklandWellington City, WellingtonWhangarei, NorthlandCagayan de OroDasmariñasDavao CityGeneral SantosManilaAng Mo KioBedokBoon LayClementiJurong EastJurong WestKallangMarine ParadeNovenaPunggolQueenstownSembawangSerangoonTampinesTuasWoodlandsYishunAnaheim, CAArcadia, CAArlington, TXArvin, CAAustin, TXAventura, FLBakersfield, CABaltimore, MDBay Shore, NYBloomington, MNBrandon, FLBrea, CABuena Park, CACamarillo, CACanoga Park, CACarrollton, TXCavendish, VTCentury City, CACerritos, CAChesapeake, VACompton, CAConcord, CADallas, TXDanbury, CTDaytona Beach, FLEatontown, NJEl Cajon, CAEscondido, CAExton, PAFarmington, UTFort Myers, FLFort Worth, TXFreehold, NJFriendswood, TXFrisco, TXGarden City, NYGilroy, CAGlendale, CAHouston, TXHumble, TXIndustry, CAIrvine, CAJacksonville, FLJohannesburg, CAKendall, FLLake Elsinore, CALake Grove, NYLa Mirada, CALanghorne, PALas Vegas, NVLayton, UTLong Beach, CALos Angeles, CAMiami, FLMiddletown, NYMilpitas, CAModesto, CAMontclair, CAMontebello, CAMoorestown, NJMurray, UTNaples, FLNewark, NJNewport News, VANew York, NYNorfolk, VANorthridge, CAOntario, CAOrange Park, FLOrem, UTOrlando, FLOxnard, CAParamus, NJPark, KSPasadena, CAPembroke Pines, FLPensacola, FLPetaluma, CAPhoenix, AZPlano, TXPlantation, FLPleasanton, CARancho Cucamonga, CARichmond, VARiverside, CARoseville, CARound Rock, TXSaint Augustine, FLSaint Petersburg, FLSalt Lake City, UTSan Antonio, TXSan Diego, CASan Francisco, CASan Francisco Bay Area, CASan Jose, CASanta Ana, CASanta Barbara, CASanta Clara, CASanta Maria, CASanta Monica, CASarasota, FLSelden, NYSherman Oaks, CASpringfield, MAStaten Island, NYSugar Land, TXTemecula, CAThe Woodlands, TXThousand Oaks, CATorrance, CATowson, MDTucson, AZVacaville, CAValencia, CAVan Nuys, CAVentura, CAVictoria, TXVirginia Beach, VAWaldorf, MDWayne, NJWellington, FLWest, TXWest Covina, CAWest Hartford, CTWestminster, CAWest Nyack, NYWhitehall Township, PAWoodland Hills, CA

Overall Reviews at The Cotton On Group

4,0
Retail Manager | Pretoria, Gauteng | 22 Jul 2014
Fun and energetic work place
I learned a lot during my time working for Typo. My manager was a little bit forgetful or disorganized at times but the staff i worked with were awesome. They were a very friendly and energetic bunch. everything during retail hours was a laugh (work was done with a smile on our faces) we worked together even between the different branches to try and obtain the best results possible. I learned to work on the P.O.S systems, was given sales training, and helped give training to some extent on the new staff. I fixed little things in stores and even as the store manager (or support manager in the beginning) took turns in doing the silly little things that make a big difference, such as displays and window washing. They have a very good training program for manager and assistant managers. they have a week of interesting hands-on theory and practical training done by a professional in the group whose sole job is to guide us. They even do a follow up and assist further down the line. I learned to delegate and work as a team and gained a better understanding of the retail industry. Just about everything could be done by everyone in the team, with a couple of exceptions
ProsDiscounts on any of the Cotton On Groups stock, friendly energetic staff
ConsLong hours of standing, no parking reimbursment or assitance
5,0
Sales Assistant | Claremont, Western Cape | 27 Mar 2017
A typical day
A typical day would start with coming in an hour early to make sure the store is clean and fully replenished for the day to be a success As soon as the doors are opened our daily duties are greet the customer, create a relationship with the customer then assist them to the best of our ability i learnt a few things how to operate as a manager. i learnt how focused and driven you need to be in order to reach your sales target and i learnt how to adapt to every kind of personality i have assisted which to me is most important The management always had a weak spot for me as they knew i was one of their hardest workers and always wanted to take care of me i had to leave in order to further my career. i left to study business management and now i'm ready for the next chapter in my life the workplace culture was all cultures formed together in unity. nobody was left out. the hardest part of the job was always trying to be a duplicate of yourself as you would love to help each person shop easier the most enjoyable part of the job was obviously lunch time with the colleagues and closing the doors for home time
ProsNew clothes
ConsStressful
5,0
Store Manager | Centurion, Gauteng | 14 Nov 2017
story
this is the number one brand in cotton in group. I started in this brand as an assistant manager at their eastgate store which is the flagship for johannesburg and in four months I was offered a position as a store manager in pretoria for their flagship, I took the position and the team that I had at the time I fully trained them to be at management level. this was obviously evident to my senior management and they asked me to start training, so that store was not only a flagship but it was also the training store for the Pretoria region. when senior management identified that though the store had low foot traffic and high average rand on the customer I was approached by them to ask me to move my team to centution with me, cause that store had high traffic but low average sale per customer. in my first month in centurion the store become a million rand store and I was still the regional trainer for Pretoria and the flagship status was moved to centurion. In my journey at kids I have raised over 10 managers for them that are running their own stores with great success.
Prostraining and development
Consdistance
5,0
Retail Assistant Manager | Port Elizabeth, Eastern Cape | 01 Aug 2018
Dynamic environment
While working for the Cotton On Group, in the Factorie store, I experienced the dynamic qualities of both the specific brand and the company as a whole. The Cotton On Group offers great growth opportunities within in the company and always strives to empower the employees who show potential and are willing to learn. Higher management always showed an avid interest in the lives and wellbeing of all employees and offered comprehensive benefits because of challenges faced by employees. The company initiated a fun working environment which motivated employees to do their best; incentives were also given. The hardest part, initially, was the long hours that store management staff were required to work. But after revision of mall hours the store hours changed and made the task more manageable. While working for The Cotton On Group I learned that one can truly find management groups who truly care for their employees. I also learned to be more assertive and goal-orientated.
ProsClothing deals/discount uniform deals
Conslong hours
5,0
Sales Associate | Umhlanga Rocks, KwaZulu-Natal | 01 Aug 2020
Excellent and fun environment to work in with amazing people yet the long hours are draining!
Worked at Typo (Gateway) as a P/PT and it offered me a chance to learn more about the job, about myself and also open up myself for more to others from different walks of life, great salary package + overtime is granted and company benefits are excellent. Advancement opportunities are available although the hours you have to put in, on the job, are treacherous as they drain the life out of you!
ProsGreat learning experience, management is very thoughtful, 1 hour lunch break, company benefits include medical aid after 6 months, UIF, Pension Fund etc and advancement opportunities are available.
ConsLong hours, merchandising of store is done ever so frequently and it's a fast-paced environment.
2,0
Sales Assistant | Midrand, Gauteng | 08 Oct 2018
Draining And Exploiting
it is draining working without knowing if you will still have the job or good hours the next coming weeks. The staff is hourly rated and they constantly cut hours to a point where one gets to earn less than they can survive on especially people who rent and catch public transport. The work is always too much as one is expected to play security, sales assistant and cleaner at the same time. there is no growth at all people get to be promoted if they know the right people within the company, one can work for the company more than 3 years without ever being recognized as a capable employee.
Prosstaff purchase and uniform deal
Consno recognition, no motivation and exploiting
1,0
Retail Sales Associate | Cape Town, Western Cape | 05 Apr 2022
Unhealthy environment, too much pressure, unorganized
Working at Cotton On V&A was an absolute headache. The store is big AF but not enough employees are put on shift. You work over time and don’t get paid for it. Then you are manipulated and told if you leave you won’t get another job , which is scary and a indirect threat . A lot of us left because the pressure is way too much and you are expected to do so many things alone or being in more than one department at once . If you want to loose weight Cotton on is the place for you. You will run everywhere like a headless chicken.
ProsYou get a lot of free things, which is nice.
ConsLong hours, disorganized, emotionally and physically draining.
4,0
Cashier/Sales | Johannesburg, Gauteng | 06 Jul 2017
It is vibrant and you acquire a lot of skills
Cotton On is a massive brand that caters for everyone,in terms of fashion;employment and the environment. It was a great privilege to be part of it,I learned a lot. Giving a customer the ultimate shopping experience, attending to their every need, building customer relationships ,promoting the brand and informing customers that the brand is also involved in community projects that uplift the less privileged (proper sanitation,education etc) .it was great working there and everyone is effective and efficient and working towards the same goal .
ProsStaff discount, medical benefits
ConsNone
5,0
Sales Assistant | Durban, KwaZulu-Natal | 13 Aug 2021
It is a fun place to work at
Cottonon is a great company to work at you get to learn a lot about business and different brands and you also grow your skills as retailer worker, the owner of the company is a good person he love his employees so much, every after 6 months we would get to receive new clothes different styles, it would depend which department you working at as they were differ, same as those working at Typo were also receiving free clothes from the company
ProsDuring holidays/festive season we get to have free lunches because we work long hours
ConsWe come early and leave late sometimes we would work night shifts
5,0
Sales Assistant | Claremont, Western Cape | 19 Apr 2017
growth and great working environment
The moment you walk in you automatically feel at home,in a normal working day you have to make sure that the store is fully replenned and the store is clean.The moment a customer walks in you smile and greet and offer your services.I have learnt alot from the company and obtained quite a few skills on handling customers and dealing with queries.The team is fun and very energetic and make you feel at home and I would say the hardest part is busy days and being short staffed but working as a team made a huge difference.
Prosfree uniform deals and staff discounts
Conslong hours
3,0
Sales Assistant | New South Wales | 17 Nov 2021
Good pay but unstable hours
I worked in an outlet store and it was a great first introduction to fashion retail! The KPIs are super unrealistic, and if you aren’t comfortable pushing sales, it probably won’t be fun for you at all. Everyone is casual besides the managers and this makes hours and pay really unreliable. Some weeks you could work five shifts, and the next week only one. It makes keeping up a social life hard because you often don’t have much disposable income and most days I wasn’t working I tried to keep clear in the possibility I might get called in. Like even if I had just worked six days in a row, I would still try to keep the following day free because what if the week after I only got one shift? The pay itself is really good though, and you get penalty rates as well. If you are hired as a Christmas casual, do not expect to be kept on afterwards. They only hire Christmas casuals because they need all team members in store to work Boxing Day, in addition to extra staff they’re able to call in during the Christmas week itself based on sales. You’re likely to get one shift a week until Christmas, but you’ll probably be confused each time you work because of how little time you spend in the store. But this is an ideal job over Christmas if you’re looking for a second job or are a teenager with little financial needs. I guess it’s true for most fashion retail, but the girls my store personally hired were all skinny, white Instagram-model types who always wore revealing clothes like yoga
ProsBrilliant pay and penalty rates, fun work environment
ConsUnreliable hours, overstaffed
4,0
Sales Assistant | Sydney NSW | 18 May 2015
Fun and fast-paced environment- bubbly and friendly atmosphere
a typical day at work consists of signing on, greeting customers at the door, asking if you can be of any assistance on the shop floor or change rooms, converse confidently with the customers and make them feel relaxed, creating relationships that will shape their experience in the store. multi-tasking and rotating between the basic tasks such as change rooms and managing stock theft, signing for deliveries and preparing the items to be put on the shop floor, changing mannequin outfits, relocating stock on the shop floor (visual merchandising) assisting customers with various styles, sizes and colours, processing sales on the register, and cleaning the store (picking up dropped garments, taking the rubbish to the bins, sweeping, vacuuming, washing windows and cleaning mirrors, spot mopping the floor, clearing change rooms and return rack, maintaining the stores appearance by keeping clothing racks neat and in size, colour and style order). what i've learned working at supre over the last 2+ years has boosted confidence when talking to strangers, i have grown more assured, and less clumsy when offering help, and becoming part of this close-knit franchise i have developed life-long friends and experiences. my co-workers and i bounce positively off each other, when someone is unsure of how to go about a specific incident it is often we have each other to help us guide one another other in the right direction, whilst maintaining a positive and friendly environment- creating an
Prosdiscounts on clothing
Conssparse and short shifts throughout winter
2,0
Store Manager | Los Angeles, CA | 10 Jan 2021
They do not practice what they preach
Cotton On has a long list of values. But they are purely for show. Especially during Covid they put people last and refuse to accommodate teams with necessary PPE or safety support. To save money hours were cut leaving a manager or associate a line for several hours. Higher ups come in and tout values that they expect the managers to uphold without upholding themselves. There is not integrity or ethics in the way the Corp managers work. The expectations are high for hourly staff with more and more work gets piled on as workers hours are cut and people continue to get sick. Many employees have gotten sick from working with sick colleagues or from customers but management instead focuses on low traffic and sales and how to improve those areas. Instead of closing stores when staff is sick they pull managers/staff from other stores to cover in stores that are never sanitized. Also HR refuses to act ethically in ensuring that store managers are not letting sick employees work. Recently store hours were reduced, this was due to traffic being low and staff being in store and not having customers making purchases. This has resulted in full time employees not being able to work full 40hrs. I would not recommend this company. Like their products- they appear to be of good quality only to fall apart very quickly. Beware- you will be offered great work life balance, but it comes at a price which is stress from having limited time to get an overwhelming amount of tasks done. Also upper
ProsGreat Discount, lax dress code, work life balance
ConsCorp mgmt is not supportive, no recognition or praise, expectations constantly raised without support
5,0
Sales Assistant | Logan City QLD | 05 Jul 2017
All about Girl Power, supportive work environment and team, and awesome music!!
Supre taught me the true value of good customer service, that it's not just about "work", or looking at the clock wondering if your shift is finished, but good customer service is like therapy: putting yourself in the customer's shoes and then always being willing to go the extra mile to help anyone and everyone that walks in the store. Good customer service is about truly connecting with people so as to understand their needs accurately and then be able to address those needs effortlessly, not in a mechanical/robotic way, but in a fluid way, doing what comes to you naturally and being authentic and being the best you (personally and professionally) so that you can help the client the best way possible. There is a feeling of true fulfilment when you help a young mother find a very stylish outfit for her first night out with her girls, and when she says "omg, thank you so much!", it's more than just work, it's a rewarding experience and it makes you value what you do so much more knowing how much value you create for others by the service you render and that alone makes you hungry to improve and become the most badass sales assistant ever. One of the things I also really enjoyed at Supre was the culture of self-expression: I really valued the fact that all of us could each take the same set of clothing items and style them in completely different ways that expressed who we are as individuals and we could feel so comfortable in our skin and shine in our own right as like a tru
ProsGrowth opportuinities
ConsLimited shifts/hours
1,0
Sales Assistant | Sydney NSW | 21 Sept 2018
Terrible company at every level of management
I have worked under two division brands within this company previously and I can say for certain it's the most disgustingly run organisation with a high turnover rate of employees from both a Managerial position and those who work as casuals. They do not reward their employees or acknowledge them for their efforts when meeting or exceeding KPI/Sales targets and the constant VM (Visual Merchandise) updates to the stores is a complete hinderance. People who say they've enjoyed their time working for this company are kidding themselves. Like most retail workplaces, there are PERSONALITIES and politics - and this overall COG brand is no exception. You're guaranteed to: - Not have genuine support by management (at various levels) - They operate like a cult and treat casuals like dirt (favouritism with employees - an obvious example for shifts) - The overall work vibe + environment is fake and demanding from an internal and external point of view I highly discourage people from applying for Cotton On Group and any of their brand divisions. Making note of their high turnover rate with staff - it's absolutely abysmal. People don't even last because it's unrewarding and pushy. Lack of consideration completely to support employees and their concerns. If you're applying for a casual - good luck, shifts are dependent on either business needs, manager favouritism and generally its a bare minimum of 3 hour shifts for an entire week. If you're a full-time Manager o
ProsFlexibility
ConsLaughable shift hours and amount of shifts given, personalities, lower-upper management, VM updates, work culture
3,0
Sales Associate | San Diego, CA | 13 Feb 2022
Not bad for a first job
Overall, Cotton On was an okay place to work until covid. Management caused a cluster of cases at our location pre-vaccine by mishandling covid protocols, and HR did not care and actively hushed us when anyone complained about it - our manager would tell us not to wipe down counters between customers because it “scared the guests”, rarely enforced social distancing, and came to work sick, taking her mask off to cough. After the few friends I had at work left due to these conditions, I truly felt like no one cared at all about me, despite being with the team longer than anyone else and being one of the better workers. They also would rather hire outside for keyholders than promote perfectly good employees that had worked there for over a year and were frankly more qualified than the new hires. The environment was very catty and felt like high school all over again, with people talking behind others backs (including managers) rather than actually encouraging employees to do better. They would rank everyone’s performance on register each week, but certain managers would hop on register only when they knew the customers would boost their numbers so they could outrank others, and some employees would end up on the “bottom” because they would be stuck on the floor doing the actual work that others couldn’t do correctly and were only given the slow shifts to work register. The workload wasn’t too bad and the pay was what you’d expect for an entry level retail position, but I don’t t
Proseasy workload, good discount (50% off with a few special 75% offs every few months)
Consbad communication, catty behavior, terrible covid protocols
2,0
Retail Sales Associate | Brisbane QLD | 28 Mar 2020
Fine if you need a uni job
I worked at COG for a handful of years. I enjoy customer service roles and fashion retail and I did enjoy this job for a good couple of years. It's ideally perfect for someone studying in my opinion due to hrs, flexibility and the discount. However, here are some basic facts: 1) The management was below average (and we'd had a few!) and would pit us against each other by choosing obvious favorites. Ego's would form and people would become bossy, etc. All for hrs. Our store was a VERY toxic workplace and I've heard the same from other stores. Myself and quite seriously everyone I worked with has stories of us going home in tear and often at work too. 2) It isn't fair. You don' get hrs based off your skills or availability, it's straight up favoritism. 3) The targets and KPI'S are usually very un-reachable and the pressure is REAL. I do feel bad for store managers here, the pressure does come from above them - but the way it was handled was always shocking. The day to day tasks though, are not tough. Greet customers, chat, fold, steam, hang, scan. 4) You will never get promoted, no matter what. Trust me. If one does, they stay in middle mgmt for years and drop out of uni. 5) The other casuals are amazing. I have made lifelong friends. I am so grateful for the job for bringing me that. 6) COG pay fairly and the discount is great. This is perfect if you need 10-15 hrs a week and have other things on your horizon and can take on or ignore the bitchiness. 7) There were
1,0
Replenishmant / Inventory | Lara VIC | 13 Jun 2015
Former employee 7 plus years Lara Warehouse
Gave this company over 7 years of hard, honest work. Worked public holidays, overtime and any shift they needed me to work. For what? From day 1 I have never been trained in any role - I hit the ground running and learnt as I went along. To be constantly harassed and bullied and discriminated against. Bullies taking pot shots at fellow workers. They know they can get away with it. Formal complaints land on deaf ears. Being told to sell out customer orders when it is available but the manager wont let us do our jobs properly. In online one day I was forced to short sell 200 customer orders. I refused but they ignored me and wondered why the customers rang in complaining. Entering customer orders on system as being sent when they are still being packed - just to meet daily Kpi. The order turn around should be 48 hours - it is closer to 5 days. The only way to be promoted is to play sport, be related or friends with someone high up, or be a male. Dumb young new workers being promoted above those with experience and having the nerve to ask those experienced in role to train them. Then they think they can stand around and do nothing but talk to each other. Managers that are friends or family of company owner. That is the only reason they became managers. This company is a joke. It made me into a person that I did not like and I was always frustrated with their attitude towards workers. We were a number and our opinion or work values meant nothing. I am so glad I resign
Pros50 % off staff card - if you get one and if it will work for you
Conslow pay, bullying, lazy workers, no training, dimwit managers ......
1,0
Store Manager | Murray, UT | 30 Dec 2019
They claim to be people first, but really they mean CORPORATE employees first.
I found it challenging when people would come out an "support" my store, but couldn't arrange to get things done. They didn't have the money for it, was the gist of the answers I would receive. However, they did have the money to take the leadership team to Disneyland. There was an actual day we had to open later in the store because we had a whole section of a wall fall down. "luckily it didn't happen when we were open" or maybe it shouldn't have happened at all. They were in such a hurry to open the store and make money that little effort went into the construction of the building at all. I had a Visual leader come out to help me learn visuals according to Cotton On standards, but she really only wanted to come in early on her own and have me do the grunt work/mess she created. They were unapproachable and I was made to feel irrelevent in the store, while they were frequently heard making negative comments about me, by my staff. My business was over exceeding its goals, but only because I was way invested in what I wanted to accomplish. It's disappointing the turn over and lack of training and total disrespect they have for their employees. I had high hopes for this company when I started. Such an incredible disappointment. As a Store Manager, we were supposed to be able to approve timecards, etc. Mine always showed me locked, which was baffling to anyone trying to show me how to edit my time. My DM complained about her frustration and nobody knew how to fix the pro
1,0
Store Manager | Virginia | 22 Dec 2012
the worst job experience I've ever had!
where do I begin...I was so excited that a new company was coming to the area, I had heard and such great things about the product, I did my research on their website and their values were something I was looking for in a new company. as a very successful retail manager I came with tons of experience both on the operation and visual end, little did I know I was hired as a "glorified sales associate" the company does all the hiring and recruiting, human resources consists of one person that seems to handle everything for the entire company...I was expected to run an entire store on my own from fitting room to shipment ringing out customers while still maintaining a high level of customer service all while executing visual merchandising updates that came in on a daily basis, all done by one person...meal and rest periods are non existent! I was lucky to get a full break...the district manager would micro manage everything...she had no clue what was going on half the time...unrealistic goals and expectations were set..when expressing my concerns her reaponse was "this is the way it's always been done" wow! the funny thing is she is no longer with the company..I'm sure age left for the same reasons...it's just a horrible situation...I do not recommend this company...the need to get a lot of stuff together...like their pos system...the first few weeks I was open I was only able to ring out cash transactions because their register system is a disaster...and only 2 people handle IT
Prosdiscount
Conshuman resources, senior management. understaffing, no payroll...the list is endless

Questions And Answers about The Cotton On Group

How did you feel about telling people you worked at The Cotton On Group?
Asked 07 Apr 2017
Am very hard working, dedicated, mature person and ready to contribute to the growth of the company.
Answered 13 Mar 2019
Because I am hardworking, dedicated, responsible and I have been in retail industry for few years and I believe I have what it takes to contribute to the growth of the business.
Answered 13 Mar 2019
What qualities are you looking for in your staff.
Asked 13 Jul 2017
Dedicated staff with right attitudes towards work, must be honest and ethical, must embrace team work as well as respect for and individual, team members to drive customer loyalty.
Answered 13 Mar 2019
Product knowledge,intergity,good customer service wirking under pressure if there is a need great passionate for retail store job that will give you power to go
Answered 17 Feb 2019
Can a 15 year old apply as well?
Asked 11 Dec 2017
Nope...cos he σr she must be attanding school
Answered 09 Feb 2019
No 15year old can not aplay
Answered 24 Jun 2018
What is the interview process like at The Cotton On Group?
Asked 20 May 2017
Great and loud and clear
Answered 03 Jan 2022
Friendly good customer service to make sales make sure customers are happy and get everything they want if we out of stock try alternative or try another branch to meet customers need
Answered 17 Feb 2019
How long does it take to get hired from start to finish at The Cotton On Group? What are the steps along the way?
Asked 07 Apr 2017
It takes place electronically wherein one submits their relevant details that best suits the position.
Answered 15 Mar 2018
They accept CVs at the stores and they also post adds on various job search websites.
Answered 05 Nov 2017