The job is very informative as it requires constant reading.
Reporting
A typical week when a report is due includes the activities as explained in the next column. Steps to producing a monthly Exco Report:
1. Proper write ups of the Key Issues/Material Incidents are collated based on the outcome of the Reporting meeting where senior managers decide on key issues/material incidents for escalation.
2. Updates on the previously reported incidents which are still open are collated.
3. Coordination to attain the business scorecards for all business areas rolling up to the overall business scorecard.
5. Coordination to attain progress and due dates for the outstanding overdue findings above 30 days overdue.
6. Once all the information is collated, it is populated into the required template.
7. The review process begins, the information is challenged and a draft is sent to the senior managers for sign off.
8. Other submissions include preparing SLA Scorecards, reports updates and Assurance Letters.
Secretarial duties of meetings
A typical week includes the following activities when preparing for the meetings. Two meetings per month meetings as follows:
Steps to preparing a meeting pack for Meeting:
1. Producing the agenda
2. Once the agenda is approved, the coordination of documents/presentations from the relevant parties begins.
3. Follow up on action items is performed and updates are included in the document.
4. Meeting pack is distributed (which includes minutes of the previous meeting).
News Letter - Steps to produ
• Master Card transactions (Including Garage Card and Business Master Cards)
• Copy statements (current, Investments, and savings accounts)
• All account transactions (including debit orders pricing, credit/debit details)
• Lost remittances
• Copies of cheques, cheques incorrectly encoded
• Updating of Plus Plan books
• Change of customer or account details
• Certificates, balances, audit, estate late,
• Duplicate I.T.3B’s
• Branch IBT details
• ACB details
• Deposit details and deposits not included on statements
• Account incorrectly credited /debited, and
• Missing statements / Cheques
• Stop payments
• Upliftment of Credit Cards , Cheques Books
• Quoting of settlement figures on Vehicle accounts
• Assisting clients with all queries on VAF accounts.
• Reactive Selling
• Support migrating initiatives
• Generate and pass on Sales to the application Area
• Routine
• Conduct a needs analysis to identify customer needs in line with the Financial Advisory and intermediary Service Act licence categories
• Keep records in term of the financial Advisory and intermediary Service Act
• Conduct root cause analysis to prevent recurring problems/queries
• Maintain a network across related group entities to ensure update knowledge of policies , procedures and process relating to : cheque account packages, savings, investment and E Bank accounts, Home Loans, Cards Division, Vehicle and Asset Finance (VAF), SBIB etc
• Attend to rela
A typical day starts off by walking in through the reception doors. The first couple of minutes normally entail looking through the news to catch up with what happened the previous night in order to get one up-to-speed. This is then followed by meetings as well as your day to day responsibilities which differ amongst teams. This is then followed by other peripheral things like coffee, meeting invites, water and smoke breaks if you smoke, lunch and other unidentifiable things.
My lessons were that you need to be proactive, tenacious, patient and a prominent team worker to survive in the bank. There is a vast majority of personalities which requires one to adjust in order to be able to fit it.
The company is run in a very different manner depending on the team. Some management is great and are very willing to help you understand the fundamental ins and outs of the bank. Others will commit to making time but will never pitch up for meetings. The processes are too long and some stakeholders are not willing to work and coordinate in a fair and reliable manner. The vast majority, however, are more than willing to send you to the right people who will teach you all that needs to be known on the job.
In terms of coworkers, without pointing fingers, most of the teams were very helpful in keeping my hands busy as well as teach me the processes and everything within the bank. Others barely had time to help and or answer a couple of questions I had. Others would throw toys when
ProsFree luches at times, flexible hours, work from home, low mortgage and low car finance interests
A typical day at Standard Bank starts off bright and early with a cup of coffee to ensure that the employees are wide awake and ready for the various tasks that they are required to complete throughout the day. Employees firstly check their emails, which notify them about any important tasks or duties which need to be fulfilled before the end of the day or week. One can then begin with the day's work, which includes attending a number of meetings, organising and managing the company's numerous projects and dealings, and so on.
During my work experience at Standard Bank, I found my co-workers to be quite friendly and I was able to get along with and communicate with them with ease. I acquired a fair amount of knowledge and skills (mostly administrative and computer skills) whilst working there-I experienced some of the many pressures and issues that employees deal with on a daily basis, and the long working hours involved.
I also learned that through hard work and dedication, employees are capable of absolutely anything. With such a mindset, an employee can become a valuable asset to the growth and further development of an organisation.
The hardest part of the job was to get the work done within a limited amount of time and still ensure that it was done with the utmost precision. However, this was not impossible. It was simply a challenge I was willing to take on in order to better myself and learn more about the working environment.
The most enjoyable part of the job
Very target/sales driven. Good benefits. Additional performance bonuses are also paid during the year (March). Good company to work for.
Work day starts at 08:00 - we have sign-on sheets which are checked daily.
Any follow-ups which are required are done between 08:00 and 09:00.
09:00 we have a team production meeting and action plans set in place in terms of work load/obstacles/focus areas and a learning topic is set each day. Each team member has an opportunity to run the connect session.
9:30 - 16:15 - work orientated with hourly targets. These are set on big screen TV monitors which are on display so that staff can access whether their productivity is on track. Ensure queues are cleared.
16:15 - 16:30 : recap of daily work, updating of metrics - these are reviewed during daily connect session and continuous improvement ideas set in place to improve performance and business processess.
What I've learned:-
Great team player - you cannot survive in this type of environment of you're not.
Flexibility - you need to be able to skip across jobs as per business requirements to ensure optimal capacity management i.t.o. staff.
Management - clear direction is required to ensure correct results.
Co-workers - we have an eclectic mix of people, combining a wide variety of cultres and backgrouds, however, we all adhere to one "culture" which is based on our company vision and values.
Each job has it's own challenges - it's how quickly you can embrace change and overcome obstacles that make the difference between loving what you're doing and simply working for a salary.
The most enjoyable part of the j
ProsPension, medical aid, funeral plan, reduced interest rates on loans, ie. VAF, Home loan, RCA, ect.
ConsShift work - current office is re-locating to Johannesburg.
Diverse team (including 16 countries) to deal with
Co-ordinate meetings (face-to-face, video conference or telephone conference as relevant), workshops and conferences (invitations, venue, audio-visual equipment, refreshments, agenda, packs, presentation material)
Co-ordinate annual conference, including letters of invitations for visa applications, accommodation for 16 counties (plus approximately 40 local individuals), venue hire, corporate gifts, after hours events (cocktails, entertainment, dinners) catering and décor
Monitor Head’s incoming emails and responding if not available and extrapolate relevant information to be included in GAP report
Manage diary to optimise meeting time and limit unnecessary time spent in irrelevant meetings
Co-ordinate team diaries for project meetings and feedback sessions including arranging venues, minutes, agenda’s and co-ordinating all relevant information
Liaise with senior executives and assistants on critical meetings and ensure all required documents are in logical order and presentable
Co-ordinate inputs, preparation, editing, formatting, and timely submission of monthly management and other required Group reports
Authorise and monitor leave requests and stationery orders on SAP
On boarding of new team members, including stationery, security access, parking, laptop/cell phone, key stakeholder engagement
Monitor, co-ordinate and approve all travel into Africa to ensure purpose of travel causes minimum disruption to the countries
International and local travel arrangements,
I have spent many years working in the Financial Services Industry at various of the Large Financial Services organizations.
During the course of my career I have had exposure to most aspects involved in the running of a large Finance department, this includes
• Ownership and accountability for the full Finance function
• Preparation of Monthly, Quarterly and Annual Management Reports
• Preparation of Group Consolidation
• Preparation of board packs, (I have been an Executive Manager and presented the Financial part of the Board pack at Board meetings)
• Preparation of Annual Financial Statements in compliance with GAAP and IFRS
• Involvement in several system implementations (including SAP GL and SAP subledger )
• Involvement in the Annual budget and reforecast process
• Liaison with regulatory bodies regarding issues and queries (including the SARB, FSB, SARS etc)
• Taxation queries including negotiations with SARS
• Preparation of Statutory returns including Quarterly and Annual Short Term Insurance returns submitted to The Financial Services Board and the SARB, VAT returns, tax returns,
• Liaison with senior management regarding queries
• Staff management, coaching and training
• Representation of my organization on various industry workgroups and committees including the South African Short Term Insurance Tax and VAT Forum, Several Risk Financing workgroups, (including groups set up by the Financial Services Board), IFRS implementation workgroups
• In
A challening but rewarding place. Long hours, unstable in many areas and in other areas stagnated
A great organisation to work for if one resides in an area where people,culture and skills are valued. The organisation overall is in a state of transformation and many changes are happening, making ofr an exciting but also an unstable environment to work in.
The work day is usually more than a 12 hour day, very little skills and assistance from staff and a lot of political pressures to do the work with broken systems, overly governed processes and little skilled resources.
I learned that the current environment where people are unhappy, but scared to express their unhappiness, performance suffers a great deal and is not sustainanble in the long term. Areas where people are purposefully busy with work they see will result in the fulfilment of the vision and that they are also contributing while growing, they tend to deliver meaningful and quality work.
Management needs attention and is mostly too involved in the deeper layers and operationally stuck in the "trenches". Not lifting their heads up to see the top of the mountain and to drive the strategy.
Co-workers are very involved in political jossling. Skilled, but with mostly the wrong focus.
The job is technicall very challenging, but great. The hardest part is the navigation through the complexities of the different systems, the influencing of people to get the job done and the more than usual communication layers to navigate through.
The most enjoyable part is the achievement of results in an envir
ProsPerformance benefits
ConsVery long hours, not time for family or recreational activities
I was introduced to the courier company through an agency. I have never worked for a logistics or courier company before. This was my first time. We were an amount of six new people introduced to night shift from 06:00pm and we did not know when the shift ended.We were trained in the vaults where the position read admin. However we were scanning in phones and cards in envelopes to their different destinations. As time went by we were only two people left as night shift was no joke. Only the bravest survived. As time went by I realised that each vault had a different bank they were presenting and that determined the shift. They were all night shift accept one where there was night shift and day shift. Everyone finished they own work. Night shift did not leave work for day shift and day shift did not leave work for night shift. We would end up having night or day shift staff there to complete the days work. There was no cellphones or money or food allowed inside. We were wearing grey coats and left our bags in a locker at the entrance. They arranged access for us with our right hand index finger. The salary was rewarding and something to look forward to. However we also worked Saturdays from 08:00am till 18:00pm at times. I applied upstairs at the outbound contact centre and I was successfull. The shift we worked started from 08:00am till 18:00pm or sometimes till 19:00pm if we had high call volumes. We signed an open contract where you would receive an sms in the evening conf
Pressurised environment with strick rules and very little fun
Daily process assessment conducted on customer service requests
Updates of daily reliverables (e.g. dashboards, productivity tools, skakeholders)
Show significant improvement on key Customer Experience and Business Partner Satisfaction
Consistently achieve productivity as per day
Involvement in RCA and completion of Failure Mode and Effect Analysis on highlighted processes of concern across PBB OSS
Active involvement and provide suggestions to significantly improve both the input and output quality as per required targets
Attend pitstops and provide quality feedback/ do presentations to enable the implementation of corrective actions and the sharing of best practices.
Drive awareness of ISO to ensure that we maintain our certification.
Manage controllable cost i.e.
telephone expenses
stationery & no unauthorised Saturday / overtime
Strive to exceed daily sample size / load sharing across sites
All relevant compliance training completed before deadlines.
Identify and report on all potential losses, risk to business and outcomes of the Failure Mode and Effect Analysis in order to contribute to the reduction of losses
Check list to remain relevant and updated in line with risk/ audit findings to ensure and contribute towards a satisfactory result
User access b
Posibilidad de crecimiento profesional y personal en un ambiente laboral óptimo
Ambiente de trabajo que se desarrolla creando lazos de amistad, trabajando en equipo; pero respetando el cargo, el trabajo y las responsabilidades de cada uno. Todos los días se requiere dar lo mejor de nosotros para poder alcanzar los objetivos individuales y por sobre todo los del grupo porque aún perteneciendo a diferentes sectores dentro de la misma entidad se necesita de cada compañero. El día laboral se inicia con la atención al público de clientes nuevos y/o existentes ya sea para consultas de productos que ya poseen o bien en la solicitud de algún otro nuevo. Mientras transcurre la mañana, si es posible, se comienza con los llamados telefónicos en la búsqueda de nuevos clientes o para la fidelización de los existentes. Luego a la tarde, después del almuerzo, se continúa con la venta telefónica de nuevos productos, la carga de los trámites obtenidos y también en la resolución de problemas en los productos de los clientes que así lo solicitaron.
En mi caso en particular, también debía aprobar las operaciones crediticias de mis compañeros y llevar además el control de las ventas diarias, semanales y mensuales mediante planillas que le servían al grupo para tener conocimiento de las ventas de cada uno y también para confeccionar luego el informe de ventas semanal o mensual cuando el gerente lo solicitaba.
Aprendí que para obtener buenos resultados además de la dedicación, planificación y del esfuerzo individual es fundamental el trabajo en equipo porque nos
Prosobra social y consideraciones al empleado
Consposibilidades de crecimiento laboral ligada a traslados a otras provincias
Questions And Answers about Standard Bank
What qualifications do I need to have to be able to be teller at standard bank
Asked 02 Jun 2017
Formal black and white
Answered 16 May 2022
Matric commerce and other tertiary qualifications
Answered 26 Aug 2021
How often do you get a raise at Standard Bank?
Asked 03 Nov 2022
Once a year
Answered 22 Sept 2023
annually
Answered 20 Sept 2023
What must I have to qualify for a job
Asked 18 May 2017
Grade 11, Call center certificate, Computer Literate, Telephone Etiquette, Communication Skills,Customer Service Orientation, Anger Management, Ability To Work Under Pressure, Conflict Resolution Skills, Time Management
Answered 23 Feb 2021
I must have a grade 12 with commerce subject
Answered 05 Jul 2019
If you were to leave Standard Bank, what would be the reason?
Asked 28 Mar 2017
I need to grow personally in Security industry
Answered 23 Sept 2019
Would not leave, unless there is retrenchment. Would love to grow within the company.
Answered 13 Mar 2019
How are the working hours at Standard Bank?
Asked 23 Feb 2017
I was based at the head office and we used to work from 7h30 to 15h30
