A typical day starts at 7:45 till 16:30 depending if management allows flexible time such as 6:30 till 15:00.
I have learned over the 20 years of being there how to start as a part time person till a contractor and then eventually being permanently employed. I started out as an an administrative position, then moved to a technical field where installations and configuration of PC hardware and software was required, also how to work on a mainframe environment. I then moved to Web and Graphic design. Currently I am working with a system called TMS (Telephone Management System). I have learned a lot by moving around in the company and how management is working, but now i have reached a stage whereby there is currently no more growth experience. The hardest part of the job is that everyone expects you to know and do your job as fast and as accurate as possible, without any assistance from anyone. The most enjoyable part of the job was that it provide a steady income and that the offices were close to home.
Great challenges, but not pleasant work environemnt
Enjoy my own work, enjoy the program I am responsible for and have very good relationship with my client.
However, SITA as a company is very stressfull, badly managed and not customer centric. Political agendas far more important than client satisfaction.
Employees have very low morale, and very low levels of productivity are the order of the day.
It is important to focus on own project and client, and to ensure own development and exposure. There are such great oppertunities and possibilities, but it cannot be realised due to bad management and the lack of client centricity. Bt ultimately any employee do get affected by the ongoing restructuring, change in Management, and bad customer service repoorts.
Prosbased in pretoria. very little travelling required.
Consoverall management and direction of the company, constant restructuring, constant change in management
a typical day at work will be answering calls and making sure the job is done according to service level agreement.i have learned to be always arlet and be always hardworker and toi give my level best.my co-workers are very warm and welcoming individuals and we mostly worked as a team and following a chain of command in case problems arise and the management was always good always givving an ear to our grieviences and always up to help when help is needed,the harddest part of the job is when it is very busy or simply high influx of calls as every user is important and the most enjoyable part of my job was when i could help a user in less thatn 5 minutes and i was always happy as i am doing what i love best.
Prosgifts for best workers
Consif we have to help when there is a high influx of calls
SITA Offers a relaxed working environment. Yes at times there pressures that comes with your work but they don't make you hate your work environment. This is from my observation through the years I worked at SITA and the managers I reported to. In terms of work I have always worked with managers that are very driven, results oriented like and not time obsessed.I acquired my experience at SITA through the the exposure I got from different managers.
SITA offers a warm culture of togetherness .
It has a canteen were we buy food to go or sit for your breakfast or lunch . We get food discount if you produce your access card. We also have fun days were we celebrate sports days , cultural days and large scale intervention
SITA is a big organisation with lots of challenges. the office of the company secretary is always busy because of the demands and expectise from other division. I have learned a lot in terms of the career path particlury the way in which minutes should be written.
My Manager "Particularly" is very motivational, and through my dligence and commitment i was able to be put in this position.
Within the office of the company secretary we are working a s team and always back each other up and helping.
The hardest part of my job is doing trancrispts.
The most enjoyable art of my job is writing minutes becuase it is what i do on daily basis.
Check the calendar and discuss it with my manager and read and attend to emails. Start attending to the urgent matters to the least urgent for the day.
I learnt team work, prioritising matters, working under pressure and coming up with a solution if there is matter that needs to be resolved.
I had a good working relation with all the managers I worked with.
SITA culture welcoming and easy to adapt to.
The hardest part of the job is when I don't get the information or inputs from colleagues on time to complete a task.
The most enjoyable part of the job is when I complete all tasks on time.
Over the years of working at SITA, I have accumulated vast knowledge of Customer engagement; the business of Government, Business Development; ICT solutions and services; Project Management and Lifecycle Management; Strategy formulation and Implementation.
Overall knowledge of the ICT industry, Government ICT procurement processes, SITA Act and Regulations, Basic understanding of Contracts, Strategic Planning and Implementation.
I have also acquired Presentation, Business writing, Relationship management; and Marketing & Sales Strategy Skills.
The company is more productive and on a stable environment
I have learned working with different users,making a good relationship.I am responsible for the following duties
Upgrading server systems
: Managing Active Directory
: Adding users to the Active Directory
:Managing/Creating the user accounts
: Managing Email/Distribution lists Accounts
:Securing Shared Files
:Data migration
: Managing and Creating User Passwords
:Managing File Server Groups and Sharing
:Mcafee antivirus updates
: User Rights assign on shared folders
Meetings with client and monitoring daily performance
To be honest and make sure client must be satisfied at all times.
Management expect high performance and hard working and well organized
Co worker friendly and easily approached.
When other department not performing and have to represent them and explain why their not performing.
When the client is happy with the service delivered and when you win a new business.
ProsMeeting new people from other background
Consto deal with the unexpected but you have to be ready all the time.
My typical day of work is to insure administor training requirements for SITA employees and arrange their training with external service providers. i learnt how to deal with different people and their attitude. it is important to support and respect each other as co-workers. The hardest part of my job is dealing with difficult people and late request from lines of business. There's nothing that makes me happy like have a delegate that is happy and exited about attending their training and completing the training and being certified.
Work to SITA for 3 years and I must say I spent much time on it, being a stable person, a loyal employee and I like to jump from job to job. But thank you for finding another job and be out of this hell.
Pros: The benefits are not that bad.
Cons: The management is the worst I've seen in my life. Devoid of professional qualifications, lower skills to direct the staff, arbitrary and dictators. Maintain a ring in which if you're not part of the do not have the slightest hope to advance or be taken into account.
The employee morale is on the floor due to lack of motivation of management. If you are an otherwise qualified employee to receive recognition for your work, your boss tried by all means to you to be mediocre and seek the best way to crush.
It is a rot from the head to the lower levels of the company, a corrupt ring of people profiting from the mess and discouraging to people who have preparation and talent for them to continue profiting from their misery, doing nothing and preventing people that if want to work this unmotivated to them continue to shine despite their incompetence.
"This company has been in the market through contracts forced ties ... and in many cases lower prices for service contracts to be offered well below its competitors, Translated in reduction of employee benefits."
Worst of all is that senior management lately has closely spaced changes of position, yet they are still the same people placed in different strategic points to
Sita is the worst company I have ever worked with. The "leadership" team's management style is outdated, unapproachable, chances for advancement and growth are dismal. The culture which this leadership team has contributed to, tolerated, or promoted is destroying the company. Employees are leaving at a rapid pace simply because of the stress, lack of clarity in priority and role expectations, and bad company culture. Projects are unfulfilled, abandoned, unstructured, and without proper planning or implementation. Silo operations and "exceptional" cases are a common occurrence here, which never contributes to a successful outcome. Completely dysfunctional operations, constant under-utilization of specialized systems and tools, but at the same time unrealistic expectations of very simple tools. No roles and responsibilities, no one knows who is doing what and under what conditions. it's an extremely stressful place to work with no end in sight as the company refuses to take responsibility or meaningful action. It's always talk.
Handling of the COVID situation has been shameful. The company was very keen on convincing employees to take unpaid leave, yet remain totally inflexible to allow employees to work from home, even as positive cases are climbing higher and higher each day. What is the justification for this scenario? That physical presence in the office is a company order to obey.
What century am I living in?
ProsI wish I could name some but nothing offsets the cons.
ConsVery poor management styles, poor practices are never course-corrected, excuses and blame culture.
As a French post graduate Student (in 2013), I decided to extend my culture and knowledge by working abroad within my first job experience.
My current hired me a year ago and gave me the opportunity to learn about The Cloud, how to architect it using VMware product, how to face customer, and how to become a professional in IT .
I've been working everyday with talented people, results oriented, who shared their experience to me and helped me to gain self confidence. I fitted pretty well with the team from the beginning. I usually keep in touch with my ex co-workers after leaving a company.
As a Cloud Architect and level 3 support, the hardest part of job is to quickly and efficiently address any business issue when level 2 team is in critical position. Second thing is, when facing customer, to understand exactly the requirement and propose the right design.
The real pleasure in this job is to always learn about IT, especially with customers, as they always have challenging requirements. Another thing is about training; there is nothing more grateful than sharing my own experience to other and see people improving.
I would describe myself as a dynamic element, autonomous, and business result oriented
SITA (Society International Telecom Aeronautics)
WNS BPO:
The process was about conducting the survey for the SITA customer. working on their feed backs.We as a team believed in Customer Satisfaction C-SAT.I enjoyed creating a good rapo with my clients and the service managers from different countries
Airtel:
Pre-paid call centre Solve customer queries. Learnt marketing strategies, technical issues,Escalation’s, irate customers.Very cool team, supportive. Enjoyed Irate customers and queries, different local languages.
THE PIONEER'S:
Schemes, targets, areas, registrations closings.face challenges while marketing,Managed team of 5 to 6 head counts, Approaching the first client for selling the software product was little hard but enjoyed.
ProsBelieve in Team Work, Independent decision, Time bound, Prioritizing & Organizing, Workaholic, Perfectionist, Brain waves, Multitasking, Efficient and productive.
ConsPossesivness
4,0
Customer Service Representative | Worle | 31 May 2017
Friendly workplace, good pension, Some things need changing to improve
The front line team in customer service are very over worked and under paid as well as not really given enough appreciation. I moved on from this team but it was always a struggle. More money and appreciation is needed.
However overall... before a lot of bad changes the department team and management were amazing, they helped you grow and always gave you room to improve.
Hardest part of the job is not having enough staff to calls... the calls would come in 800-1000 a day and with minimal staff it was very difficult especially when stats needed to improve but little help was given to make this happen.
Most enjoyable, the people within the team, everyone got on and there was most of the time hire moral. Again also the option to improve and grow within the company.
Prosamazing team members, room to progress, pension
ConsSome management very difficult, customer service team over worked under paid
4,0
Head of Corporate Control | Amsterdam | 29 May 2016
Solid Company to work. Interesting business model, good management team.
As the Head of Corporate Control I was responsible for the change agenda for the shared service organisation, internal and external reporting and driving change in the finance organisation.
The Company has a talented CFO responsible for steering the Company and leading change. This was personally challenging and rewarding environment to work.
The hardest part of my role was being physically away from the corporate centre as many of the initiatives were driven from the centre and the lack of physical proximity reduced the communication flow and the ability of me to participate in the drive in the approach.
ConsEmployee Development and Talent Management still in earlier development stages, Ability to influence outcomes if you were not in the team sitting in the Centre.
A fantatsic dynamic culturally diverse organisation
I worked 50% at home, 50% in the office designing solutions, products and services for End Users within the Airline/Airport industry.
I have learned to work in a truly global environment at all hours of the day/night with business and technical consultants, service delivery management and supplier alike to great effect.
I worked very closely with the Service Delivery business ensuring that we delivered quality services as efficiently as possible to best practice standards.
Due to my 'can-do' nature and flexibility, I was often asked to run projects where I have had no experience, but managed to do this successful, this was the most difficult part of the role, but enjoyable nonetheless.
I thoroughly enjoyed being creative and delivering solutions that worked.
Bitter sweet experience of ticketing and data statistic.
In charge of all sales tickets submitted to the processing centre according to the centre monthly operation schedule set by the centre manager and data capture datelines, Update of manual Standard Traffic Documents (STD) and administrative documents received from travel agents and airlines, validate all data captured before loading into the production database, loading of automated tickets from Central Reservation Systems (CRS) for format and data integrity check.
To monitor the printing machines manually was the biggest challenge I faced. We have to do make sure the printing machines are working fine or stacks reports would have to be reprinted before we feed them to different airlines.
I put my computer skills into better use.
ProsWorkplace was near where I reside.
ConsMonotonous.
Questions And Answers about SITA
What should you wear to an interview at SITA?
Asked 22 Jan 2018
A dress formal n be representable
Answered 03 Sept 2019
You must be well presentable
Answered 24 Oct 2018
What are the working hours at SITA?
Asked 01 May 2017
Five hours
Answered 14 Dec 2018
8 to 16h30
Answered 24 Oct 2018
Does SITA require background check? What kind of background check does SITA do and how long does SITA take to complete a background check?
Asked 01 May 2017
Computer Certificate
Answered 14 Dec 2018
Qualifications and reference check from previous employer
Answered 24 Oct 2018
How do you feel about the future of SITA?
Asked 27 Apr 2019
SITA has a great future upon it as it is also recruiting fresh blood
Answered 09 Aug 2020
If stable in leadership, I see it growing further and be the best IT Agnecy
Answered 27 Apr 2019
If you were to leave SITA, what would be the reason?
