Visual Manager | Cape Town, Western Cape | 18 Jan 2018
Visual Manager daily tasks
A typical day started having a floor walk in my area of responsibility (menswear & ladies Trend)
I would select sales staff in my area and give them their responsibilities for the morning before store opens, while the other staff helps with unpacking new stock.
Planning from the previous day would then be viewed to start making the changes (launches or moving of stock & floor fixtures) in the areas highlighted for the morning. All these changes need to be done by 10 am.
After it has been completed I check up with my sales staff & have a meeting with them to discuss why the changes were made & what will be happening the next day.
A floor with the assistant store manger will then be done to make sure that everything that needed to happen for that day has been implemented. By about 12pm I will start doing my planning for the next day's changes which include checking any email with communications, drawing up floor plans, checking that the stock needed for the following days are in store & unpacked, ready to be placed for the next day.
I always tried to get all my staff members (sales associates) involved whenever there is changes to be made, to help them be able to maintain the floor throughout the day. We worked very closely as teams making sure we meet our goals daily.
The hardest part of the job was getting everyone involve as there was constant changes with sales staff and management in designated area, & it made the communication difficult as it didn't always filte
Prosfixed working hours
Retail Sales Associate | City of Cape Town, Western Cape | 04 Apr 2018
Before we open the doors for the customers to come in, we are assigned to different parts of the department, like "Everyday wear",
"accessories", "work wear" etc. After being assigned, we had to hang new items on the hangers and restock it to the desired place.
I learnt how to assign customers to the fitting rooms, collecting back the clothes after they tried on that they didn't want and tidying the fitting rooms.
Learnt how to work the cashier for the first time.
What was the hardest part, was difficult customers.
Here is one of the experience I had.
Sometimes, there will be a lot of people in the fitting room and just nice, you're the only one among your co-workers.
A customer would ask you to take another piece of clothing or another size as they want to reserve their fitting room, while you are busy folding or putting back the clothes.
We are not supposed to leave the fitting room, so I use the walkie talkie for other co-workers to help that customer.
Team work. When you and your co-worker finish the job together.
ConsSome bad co-workers
Sales Consultant | Sandton, Gauteng | 23 Oct 2018
Have low expectations from H&M
Don't work there unless you really feel that you have to and want to settle for the minimum pay without any opportunities to grow despite promises. However, they do pay on time but when I was there late shift worker's salaries were deducted for combi fares. So your salary will get deducted because you will work at least two weeks of late shifts in a month. Management at Sandton was disgraceful. I wasn't an angel myself. For example I would come late, take extended breaks and go missing. It's just that I just felt like I did not belong and I was only there for the pay. Colleagues were kind but mostly fake and money hungry so they often screwed each other over to get closer to top management who would treat them like trash.
Prosyou will get your salary
Sales Advisor | Cape Town, Western Cape | 29 Mar 2017
Productive and Fun workplace
H&M felt like home. it was a wonderful experience working for the company. H&M does not limit the worker. The worker needs to be able to do everything on the floor and at the back and also know how to tackle a situation when the manager is unavailable . As a worker at the company we were all pushed to our best abilities to be punctual, be cost conscious and have entrepreneurial skills. Managers would teach us leadership skills, they were always hands on in everything we did. The company is very strict but also a enjoyable place to work in. The most enjoyable part of the job was helping out customers where we can and when we can, especially when it came to giving your own opinion on fashion.
Consworking ridiculous hours and doing so much work for little hours
Sales Representative | Athlone, Western Cape | 29 Sep 2014
great fast paced environment
typical day would include taking in deliveries, tagging clothes , repleneshing stock, retrieving previous day reports so as to determine what was selling best , what needed re-merchandising so as to increase sales, hardest part of the job was leaving i absolutely loved working here, plenty of opportunities to further your career an overall fantastic place, well organised, well run business. management are flawless, very well trained and everything is by the book. easy to work for, staff work well together.
Prosplenty of opportunities to progress and further your career, international company transfers, visual merchandising jobs as well as sales responsables and so much more
Sales Representative | Cape Town, Western Cape | 26 Aug 2017
overall growth and great learning opportunities
I was given a great opportunity to start working at h&m but what came as a shock to me was the company not being so opening about our financial benefits and how they kept saying they cant disclose ny wage issues at the training, but after everything every person was not satisfied with their salaries but we continued working and hoping for that there will be improvements. The reason why i left h&m was of not being happy at all with the work conditions and how i saw myself not seeing an opportunity to grow within the company.
Good place to gain work experience but expect disappointments
H&M is a good place to get experience in retail. The managers were really fair, supportive and hard-working and in general H&M's teaches you about good customer service. However, the pay for floor staff could be much better considering the brand and many employees had pay issues every month. The hours were incredibly long (and exhausting) and the company does not align with the many revolutionary claims it makes esp. regarding environmental sustainability.
ProsFree staff transport for overtime hours
ConsLong hours for little pay
Sales Advisor | Cape Town, Western Cape | 26 May 2018
my days at work was fun and normal,i learned a lot about sales,more responsible and give excellent customer service and more inter active with customers. i did not have any trouble working but i enjoyed my work as i was left with a lot of responsibilities.
the work place management was nice they always looked after the workers and work place culture was nice cause we all had team chemistry.
Prosfree coffee, sometimes free lunches, medical aid and discounts on H&M items
Consemploys not pitching up for work
Sales Advisor | Menlyn Park, Gauteng | 01 Aug 2018
Fun working environment
The company history is very interesting. A good company in all.
They have the best training statergey and development platforms to keep employees in the know with new information regarding the business as a whole. Opportunities for growth are only limited by the unwillingness of an employee to learn and grow.
It's a flat model organization at their sales floor.
ProsPaid lunches and tea breaks
ConsRecognition of achievers is swept under the carpet
Sales Advisor | Cape Town, Western Cape | 11 Mar 2020
Good for gaining experience
Communication from upper management to sales advisors are not always consistent. Work unnecessary long hours. Early shift starts at 6am till 3/4pm. Breaks are planned poorly (could start at 12pm and your break is at 2pm and your next break at 5pm and work straight through till 10pm). Only 1 weekend off per month. Supposed to be student/part-time friendly but it's always an issue when needing off to accommodate for classes.
Questions And Answers about H&M
If you were to leave H&M, what would be the reason?
Asked 18 Jan 2018
By having my own business
Answered 31 Jan 2019
By having my own business.
Answered 29 Aug 2018
What should you wear to an interview at H&M?
Asked 30 Jan 2018
Dress smart casual and be yourself
Answered 31 Jan 2019
Drees smart casual and neat.
Answered 29 Aug 2018
How did you feel about telling people you worked at H&M?
Asked 26 Aug 2017
It's a great company that believe in smart dressing
Answered 31 Jan 2019
To gain more experience in sales and learn more of other personality
Answered 29 Aug 2018
What tips or advice would you give to someone interviewing at H&M?
Asked 04 Oct 2019
Know about the store one
Answered 16 Feb 2021
Be open minded and have people skills
Answered 11 Feb 2021
What is the most stressful part about working at H&M?