A typical day started having a floor walk in my area of responsibility (menswear & ladies Trend)
I would select sales staff in my area and give them their responsibilities for the morning before store opens, while the other staff helps with unpacking new stock.
Planning from the previous day would then be viewed to start making the changes (launches or moving of stock & floor fixtures) in the areas highlighted for the morning. All these changes need to be done by 10 am.
After it has been completed I check up with my sales staff & have a meeting with them to discuss why the changes were made & what will be happening the next day.
A floor with the assistant store manger will then be done to make sure that everything that needed to happen for that day has been implemented. By about 12pm I will start doing my planning for the next day's changes which include checking any email with communications, drawing up floor plans, checking that the stock needed for the following days are in store & unpacked, ready to be placed for the next day.
I always tried to get all my staff members (sales associates) involved whenever there is changes to be made, to help them be able to maintain the floor throughout the day. We worked very closely as teams making sure we meet our goals daily.
The hardest part of the job was getting everyone involve as there was constant changes with sales staff and management in designated area, & it made the communication difficult as it didn't always filte
Before we open the doors for the customers to come in, we are assigned to different parts of the department, like "Everyday wear",
"accessories", "work wear" etc. After being assigned, we had to hang new items on the hangers and restock it to the desired place.
I learnt how to assign customers to the fitting rooms, collecting back the clothes after they tried on that they didn't want and tidying the fitting rooms.
Learnt how to work the cashier for the first time.
What was the hardest part, was difficult customers.
Here is one of the experience I had.
Sometimes, there will be a lot of people in the fitting room and just nice, you're the only one among your co-workers.
A customer would ask you to take another piece of clothing or another size as they want to reserve their fitting room, while you are busy folding or putting back the clothes.
We are not supposed to leave the fitting room, so I use the walkie talkie for other co-workers to help that customer.
Team work. When you and your co-worker finish the job together.
Don't work there unless you really feel that you have to and want to settle for the minimum pay without any opportunities to grow despite promises. However, they do pay on time but when I was there late shift worker's salaries were deducted for combi fares. So your salary will get deducted because you will work at least two weeks of late shifts in a month. Management at Sandton was disgraceful. I wasn't an angel myself. For example I would come late, take extended breaks and go missing. It's just that I just felt like I did not belong and I was only there for the pay. Colleagues were kind but mostly fake and money hungry so they often screwed each other over to get closer to top management who would treat them like trash.
H&M felt like home. it was a wonderful experience working for the company. H&M does not limit the worker. The worker needs to be able to do everything on the floor and at the back and also know how to tackle a situation when the manager is unavailable . As a worker at the company we were all pushed to our best abilities to be punctual, be cost conscious and have entrepreneurial skills. Managers would teach us leadership skills, they were always hands on in everything we did. The company is very strict but also a enjoyable place to work in. The most enjoyable part of the job was helping out customers where we can and when we can, especially when it came to giving your own opinion on fashion.
Consworking ridiculous hours and doing so much work for little hours
typical day would include taking in deliveries, tagging clothes , repleneshing stock, retrieving previous day reports so as to determine what was selling best , what needed re-merchandising so as to increase sales, hardest part of the job was leaving i absolutely loved working here, plenty of opportunities to further your career an overall fantastic place, well organised, well run business. management are flawless, very well trained and everything is by the book. easy to work for, staff work well together.
Prosplenty of opportunities to progress and further your career, international company transfers, visual merchandising jobs as well as sales responsables and so much more
I was given a great opportunity to start working at h&m but what came as a shock to me was the company not being so opening about our financial benefits and how they kept saying they cant disclose ny wage issues at the training, but after everything every person was not satisfied with their salaries but we continued working and hoping for that there will be improvements. The reason why i left h&m was of not being happy at all with the work conditions and how i saw myself not seeing an opportunity to grow within the company.
Good place to gain work experience but expect disappointments
H&M is a good place to get experience in retail. The managers were really fair, supportive and hard-working and in general H&M's teaches you about good customer service. However, the pay for floor staff could be much better considering the brand and many employees had pay issues every month. The hours were incredibly long (and exhausting) and the company does not align with the many revolutionary claims it makes esp. regarding environmental sustainability.
my days at work was fun and normal,i learned a lot about sales,more responsible and give excellent customer service and more inter active with customers. i did not have any trouble working but i enjoyed my work as i was left with a lot of responsibilities.
the work place management was nice they always looked after the workers and work place culture was nice cause we all had team chemistry.
Prosfree coffee, sometimes free lunches, medical aid and discounts on H&M items
The company history is very interesting. A good company in all.
They have the best training statergey and development platforms to keep employees in the know with new information regarding the business as a whole. Opportunities for growth are only limited by the unwillingness of an employee to learn and grow.
It's a flat model organization at their sales floor.
ProsPaid lunches and tea breaks
ConsRecognition of achievers is swept under the carpet
Communication from upper management to sales advisors are not always consistent. Work unnecessary long hours. Early shift starts at 6am till 3/4pm. Breaks are planned poorly (could start at 12pm and your break is at 2pm and your next break at 5pm and work straight through till 10pm). Only 1 weekend off per month. Supposed to be student/part-time friendly but it's always an issue when needing off to accommodate for classes.
Beyond energetic, charismatic, and strong team oriented team, who always made each day new and full of life.
First of all the whole company is based around team orientation, which lightens the staff body's moral entirely .This helps with making sure the entire store stays above the District Manager, as well as, the Store Directors Goals for every single department. Which is usually somewhere close to 85% per department, and also store sales. After that it would have to be the overall well roundedness in every individuals skill set level within each department, due to the exceptional Hennes & Mauritz handbook, learning, and training process. While the Trainers continuously remind the new team members during the training videos, and store walk throughs that, "It is more than acceptable to ask any type of questions no matter how they may seem to oneself that they may have; are holding, or are hiding, whether it be for pride, ego, or fear of sounding incompetent." The Supervisors, as well as, the Management Team do a very awesome job of reinforcing the concept of letting new team members know to be themselves, and frequently tell new members that letting out your questions from the beginning is a good way to start. Rather than holding them back for when the new team member is faced with an incident with a guest questioning them on the exact same query that originally during the first new member walk throughs. The upper management constantly reminds fairly new team members that if this case were to actually happen, simply having the vulnerability to have asked the question alongside of
ProsThe Management always had incentives whether we met goal or not, donuts, lunches, an extension on holding some garments for us employees us. It was an awesome workplace.
ConsClosing Time everybody leaves when the final department is clean, but that is also a pro because it added to our growth and team bonding.
Krótko mówiąc, zależy od miejsca pracy.
Płaca to najniższa krajowa, co nowa umowa dostaje się 5% do wypłaty, czyli takie 100 zł. Ale okazuje się, że to norma sieciówek więc nie mam czego się czepiać.
Pracowałem kilka lat, zacząłem od Galerii Krakowskiej.
Mam nadzieje, że do tego czasu coś się tam zmieniło.
Wytrzymałem tam parę miesięcy, po czym dostałem lekką traume. Musiałem parę miesięcy odpocząć od tej pracy.
Wieczny zapierdol, nacisk, zwracanie uwagi za byle co, ekipa wtedy była tragiczna... Nie jestem zbyt wymagającą osobą, ale jeśli dekoratorzy ignorują cię, dlatego że zarabiają 200 złote więcej i "stroją manekiny oraz sklep" to chyba coś było nie tak. W windzie w ciągu dnia nawet na "hej"/"hejka" nie odpowiadali. A dodam, że nie było osoby której bym źle traktował...
Początkowo nawet grafik był ignorowany częściowo, ale to akurat można było wywalczyć.
Pracownicy raczej żadko miały ze sobą problemy, ale często było toksycznie (różne charaktery pojawiały się i nie mogły zbyt polubić). Przykładowo, często na zamknięciu trzeba było zostać dłużej niż napisane w planie, bo piętro niżej osoby się nie wyrobiły. Pół godziny sprzątania stawało się godziną, plus wyjście tyłem galerii. Dodaj dojazd do domu, ja często bywałem dopiero przed 24 w domu.
Po zmianie lokalizacji, sytuacja była lepsza. W sklepie w Kapelance było o dziwo bardzo fajnie - panował taki klimat rodzinny, jak u babci na wsi. Można było się pośmiać, pogadać no i jak człowiek pracować.
Nie było oczywiś
Prosmoże być przyjemna, BARDZO elastyczny grafik (godziny pracy, jak i ilość godzin pracy w ciągu dnia)
Consniskie zarobki, często toksyczny klimat, hierarchia nie do pokonania, ciągły zapierdziel
Where do I begin? It was a terrible experience in general. The interview process was quite simple, but off putting due to the unprofessionalism of the department managers, such as inappropriate vocabulary, criticizing one's personal life, setting up an incredibly late start date, pressuring you into quitting your old job, and disapproving of peoples availabilities- pressuring you to take more hours than what you may be capable of handling. If you have a friend that works at the store you plan on applying to, don't bother, they won't consider you as a possible candidate or fire you soon after hiring you. The management was incredibly disorganized with online training and with preparing name tags and the employee card. They were very judgmental and scrutinized everything you did- so much for "we are one team", right? Teammates are meant to help one another and give each other tips on how to perform well, however, they don't tell you whether if you are doing something wrong, and continuously give you praise for the work you do, but then suddenly let you go an hour before your shift begins. If you were to briefly converse with your fellow associates on your first day of training in order to get to know them, your time at H&M will be short-lived, given how they don't want NEW associates to socialize with one another whatsoever when on the floor, but are fine with older employees when it comes to hugging, excessive conversations, and laziness, such as leaving tables messy and ignor
ProsDiscount, that's literally it. Nothing else to it.
ConsThe schedule they give you is useless given how they'll secretly sign you up for random shifts, so you have to call in the morning to find out if you have work that day, toxic work environment, disorganized, terrible and rude management, NOT open minded
Customer Service Representative | Edinburgh | 31 May 2019
The pros of working at the H&M call centre are that it’s situated in the centre of Edinburgh.
The chance to sit in on other teams / departments and managers to experience some of what they do.
There is a big emphasis on moving up within the business- if this is your goal.
25% staff discount.
Pay is rubbish when compared to other call centre jobs or even supermarket work. Pay is around 8.57 an hour for a first line agent. No location pay, which would help out considering the office is in the city centre.
Pay does not reflect depth of role.
Agents are trained on H&M UK and then you might be placed into another team eg India or US or brands which means you need to take additional training in order to learn processes for H&M for other markets.
Most agents I knew were trained on at least two markets so you need to know your stuff- not reflected in the rate that’s close to minimum wage.
Surely H&M, a Swedish company should be implementing the living wage.
Grace time is the five minutes you have at the start and end of your shift in order to get set up/ logged out.
Five minutes is no where near enough time as the systems are slow and laggy. 5 minutes to read your emails, their internal news posts page, their office social network site (where team news / market updates are posted) 5 minutes is not enough time for this and it’s just cheeky.
You should be paid from the minute you enter the building. Some people come in 30mins b
Ξεκίνησα ως Randstand πριν δύο χρόνια, μια εταιρία που νοικιάζει εργαζόμενους και όπου η σταθερότητα τυπικά δεν υπάρχει. Κάτι που συμφέρει την H&M καθώς μπορούν να σε απολύσουν οποιαδήποτε στιγμή αφού η σύμβαση μέσω Randstand είναι εβδομαδιαία και οι μισθοί χαμηλότεροι των μονίμων (3,2€ την ώρα ως Randstand και 4-6€ ως H&M). Οι πρώτες συμβάσεις στην εταιρία είναι τετραώρου για δύο ή τρείς μήνες και κάθε φορά υπογράφεις προσωρινές. Όταν αυτές ξεπεράσουν τις τρεις ή τέσσερις συμβάσεις, η εταιρία έχει υποχρέωση να σε προσλάβει ως μόνιμο. Ξεκινάς ως σύμβουλος πωλήσεων (sales advisor) και μια τυπική μέρα στη δουλειά έχει παραλαβή εμπορευμάτων, μοίρασμα στον όροφο και ταμείο. Συνήθως όλα γίνονται σχετικά ταυτόχρονα για αυτό και υπάρχουν λάθη όταν ειδικά δεν υφίσταται καλή συνεργασία με τους υπόλοιπους. Το πνεύμα ομαδικότητας δεν θα το βρει κανεις σε όλα τα υποκαταστήματα, αλλά γενικά υπάρχει και σε κάποια είναι μάλιστα πολύ οικογενειακό και υπάρχουν store managers χρυσάφι που μπορείς να τους εμπιστευτείς πραγματικά. Υπάρχουν περιθώρια ανέλιξης αλλά θέλει χρόνια αυτό για να επιτευχθεί εκτός αν έχει κάποιος τόσο ψωμωμένο βιογραφικό ή τέτοιο ταλέντο που δύσκολα ξεφεύγει από κάποιον. Κατά τα άλλα σου παίρνει αρκετό καιρό ως sales για να γίνεις visual (τα περιστατικά που έχω ακούσει είναι συνήθως 4-6 χρόνια) και όταν γίνεις visual ο μισθος είναι καλύτερος αλλά έχει δικαίωμα η εταιρία να σε στείλει σε όποιο παράρτημα θέλει αυτή (αυτό συμβαίνει σε όλες σχεδόν τις θέσεις πέραν του sales
Prosέκπτωση 25%, bonus Πάσχα, Χριστουγέννων, τυπικοί σε μισθό, ωράρια, ένσημα
Consσχετικά χαμηλός μισθός σε σχέση με το στρες, δυσκολία στην μονιμότητα, περίεργα ωράρια
Ormai l'azienda assume solo con contratto a chiamata. Non sarebbe nemmeno un problema se fossero onesti con i dipendenti, invece li spingono a credere che ci sia possibilità di assunzione(quasi inesistenti) pur di far lavorare sempre al massimo il job in call.
I dipendenti a tempo indeterminato sono quelli che veramente fanno la pacchia . Fingono settimane di malattie prima delle ferie per poi puntualmente e magicamente guarite all'occorrenza. Mesi di permessi, finti infortuni, qualcuno addirittura ha atteggiamenti scorretti verso i colleghi e i manager rimanendo impunito. Ogni tanto si verificavano anche strani casi di furti, però ecco H&m crede nelle persone quindi si fida. Peccato che Delle persone sbagliate.
Il contratto job in call è praticamente un tappabuchi. Per legge dovrebbero chiamare almeno 24 ore prima del turno di lavoro, se tutto va bene invece alle 18 ricevi la chiamata per il turno del mattino successivo.
Non puoi programmare ferie (che comunque si maturano) o dire troppi no (nonostante non sia pagata indennità di disponibilità) perché poi tendono a non chiamarti o comunque a farti fuori allo scadere dei sei mesi.
Diversamente se ti mostri un profilo valido, disponibile ed efficiente,dopo un anno e mezzo sei comunque fuori. Se hai avuto la sfortuna di un contratto più lungo invece sei destinatario a passare gli ultimi mesi a casa e a lavorare si e no tre giorni al mese proprio perché i giorni disponibili da contratto sono pochi.
Quello che manc
ConsNessuna possibilità di assunzione, nonnismo dai dipendenti con contratto a Tempo indeterminato, C'è quasi l'obbligo di risposta alla chiamata
Bullying, Poor Communication, Low Pay/High Work Load, Unethical Shift Hours.
This company is good at marketing their work place but the management at this particular store is very unethical. The turnover rate is extremely high and the people who have quit have all experienced this. I just want to highlight my points so people applying can read about what goes on here. I left my job there due to these circumstances and stand by all these observations.
Managers belittle other managers to employees, managers talk down upon other employees to employees. This creates a culture of negative gossip in which employees will want to befriend the managers in order to not be bullied. This also creates a culture of fraternization. Respecting the power figures is of certain importance, any feedback is met with no changes what so ever.
Pay is minimum wage. You are on your feet your entire shift, breaks are frowned upon you can get between 4-9 hr shifts. Be prepared to be standing this long as well as running around. The job itself as expected is doing cash, customer service, processing shipments and putting out new clothes. Your functions will change every hour. Some days you will not get a break, you could be working until midnight and work at 7am the next day. This is EXPECTED. You are expected to work these types of hours for minimum wage. You will notice there is little to no consistency with the management, most will do whatever they want, this confuses employees on what the s
I gave this place a chance. I went through their THREE interviews for a simple warehouse associate position which is just an overkill. When I finally started, I received very little training. Yes it's a simple job but your left on your own to asked questions and figure it out.
As a H&M employee you are heavily outnumbered by the temps and there's a language barrier that can interfere with work. The conveyor rollers are all busted but they haven't replaced them. There's not enough pallet jacks and a shortage of tape guns. No stretchwrap dispenser poles. Items that I was used to having at the workplace is not here or in terrible shape.
How's working with your associates? I'll just quote this line from another reviewer "There are your hard workers, just enough-ers, and slackers." Honestly, being a hard worker can be a disadvantage. Your left to clean up after the slackers and after awhile this will drain you. Also management will just keep pushing you for more. Being a "just enough-er" sounds like the ideal choice because you can pace yourself and not exhausted yourself. There's no incentive for hard work here.
I have to bring up that work space here is a joke! Too many times I have lifted with poor technique because of the little spacing to work with. You can't bend properly and use your power zone to lift boxes often. Bumping into associates, pallets, boxes, and whatever is on the floor.
All of this is plain to see, but I've seen nothing done to correct it yet. Man
ProsDay shifts, 8 hour work days, benefits
ConsManagement, communication, old/broken equipment, work space, little to no advancement, favoritism, starting pay
Quando iniziai da h&m ero abbastanza stimolato per via del fatto di come mi avessero descritto l'ambiente lavorativo durante il colloquio. Ambiente amichevole, teamwork, feedback costruttivi per aiutare a migliorare se stessi e il lavoro di squadra, insomma una bella filosofia aziendale che altri luoghi non hanno. Infine il contratto anche se non dei migliori con la fatica che si fa a trovare lavoro uno accetta!
Col passare dei mesi inizi a vedere il marcio che all'inizio ti viene oscurato per farti cadere nel tranello. Il teamwork esiste e non esiste e se vieni aiutato dopo qualche minuto senti i colleghi parlare male di te (ditemi voi allora a che serve il lavoro di squadra sopratutto all'inizio. mah!) di feedback stessa cosa non ne vedrai finchè qualcuno non ti prenderà di punta allo scopo di metterti nelle condizioni che sarai tu alla fine ad andartene di tua spontanea volontà ( per quanto tu possa metterti di impegno, se sei finito dentro il torchio sarà difficile uscirne) un brutto ambiente, devi diffidare da tutte le belle facce anche quelle che sembrano sempre disponibili. Vieni rimproverato quando sbagli di fronte ai clienti in modi non molto carini facendoti sentire in imbarazzo davanti alle persone, e questa è una cosa che odio, almeno se si devono fare rimproveri vengano fatti in luoghi dove i clienti non possono esserci. Parlando del contratto(Job on call) che non prevede un indennità di disponibilità ti fanno sentire come se tu fossi obbligato a rispondere alle
Busy, little training, changing rotas, patronising managers, lots of overtime
A very busy work environment that requires you to work long shifts with either no or a very short break and with rude managers that expect you to do overtime when closing without warning and speak to you in a very patronising way. Till and overall training is very bad but managers expect you to know everything, it is a very trial and error based learning process. The salary in my opinion is not excellent (I’m 18 and get paid 7.40 which I believe isn’t enough for what is expected of me); and due to store being understaffed I am frequently the only staff member on the whole floor leaving me to tidy, clear rails, be on tills and talk to customers which often ends up resulting in certain areas being left messy because one person covering the whole floor does not leave nearly enough time to make sure everything looks presentable for opening the next morning. Shifts vary from 7am to 6.30/7 where I worked, it’s usually the same people on the 7am shifts that are on delivery which I would hate to be on as it is very fast paced and stressful due to there not being enough staff in the delivery room and the managers expecting everything to be done in a short time period. Overall it is a busy and fast paced work environment that requires a lot of different things to you, the coworkers are nice but management is very rude, and lots of people have left in the short time I’ve been there, some without notice who have just left and never come back. There is no set rota so you have no idea what