Professional Experience
Accomplished IT professional with more than 5 years of distinguished performance in the technology-driven industries and broad-based background incorporates exceptional work ethic and commitment to organizational objectives. Proactive individual with team-building and tactical ability to develop and destroy what is no longer relevant for a business operation. In my final year of degree studies I was appointed a post of a Mentor to assist and coach students in their course related matters in university and Junior Lecturer facilitating programming basics and information technology skills. I possess software development and technical proficiencies.
Skills
- Strong knowledge of SQL and Oracle PL/SQL development.
- SQL, Oracle, BI, Data Analysis & C# programming knowledge.
- Strong relational database development.
Representative Achievement
My biggest achievement was when I led a successful research team to develop a mobile solution for home-base care in Cape Town Township with a view of transforming lives of hapless children living on a street and also had my own research article for postgraduate level approved and published from Cape Peninsula University of Technology academic research book. My current research is under Healthcare Information Systems in the RSA public healthcare sector (More details cannot be disclosed until approved).
My career path is based on a strength that I often ensure to provide fulfilment and satisfaction. Wha
As an IT company my role was to provide support to different clients on a platform level. Daily tasks included monitoring and ensuring our servers and applications were working. Calls logged by clients needed to be resolved as per SLA's. Planning changes that include either improving or maintenance of our servers,routers etc. I started as a desktop engineer onsite supporting a single client, I often moved from one client to a different as per business requirement. This assisted greatly as i was able to equip myself with knowledge and setups by different clients. I was promoted to second line engineer to support multiple clients using different systems. I had already had an understanding of most clients systems which made the transition simple. In the IT environment there is no limit to learning, as technology develops and there is a need for someone needs to either install or support the technology. My experience I have learned new skills but there is still more to be learned before I call myself an IT professional. Management and co workers are always willing to assist and mentor. The hardest part or most frustrating is that in an IT environment it is often a 24 7 365 days of the year job. So you have to be able to make yourself available at anytime to assist when needed. Without a challenge wont come satisfaction, mine comes from solving problems that we encounter
and learning and documenting solutions for other engineers should the problem arise again.
At first glance moving from the banking industry to a more refined field of Information Technology in the form of a I.T. company excited me to my core, dispite it being under the outsourcing banner. While responsible for the day to day desktop support at the bank, moving to a I.T. company would both increase my knowledge and skills in my profession and also give me a wider range of choice to advance in my I.T. carreer. However, that being said i frowned at my new role in the new company as in my view it was a step backwards in my carreer, moving from a senior desktop engineer to a service desk technician. Dispite being the only senior engineer on the team & having the privilegde of training and leading the rest of the team with my skills and knowledge i was unable to endure the harsh & regit atmosphere of a service desk and coupled with a poor management methodology increased my feeling of stagnation and hindrance to growth in my carreer.
The Overall atmosphere of the company as a whole seemed great, and ex colluegues who were outsourced too seemed to excell in the various "other" departments they were placed in where i longed to be part of such great teams.
I now seek a company that can give me just that: an open minded management methodology who can enhance the growth and potential of tallented individuals such as myself. Dimension Data could have been great but i was wrongly placed and had to move on.
I am a deadline driven, open minded & fast paced individual who seeks c
It's a great company to work for, especially if you are permanent. There are growth chances, they have a system that allow employees to be compensated and monitor their performance annually and employees can further their studies online through their university. I have learnt to come up with solutions for each task/project. When reporting, I had to report on status progress of the project and issues/challenges that I encountered and what I did to solve them or how am I planning to solve them. Have also learnt to present my monthly reports infront of team members. Had two categories of co-workers. The Departmental ( which were also clients) as well as the one's from DD ( my team) and enjoyed working with them all. As much as I had major project, but was dealing basically with day to day issues and my typical day would be, when I come in the morning and nothing is running, when electricity went down, say previous night, alarms doing their thing, server is down, no connection what soever, including telephone lines, the toilet paper man hasnt arrived yet and everyone is telling me there is not toilet paper in the bathrooms, and there is a big/ important meeting that is supposed to starting, someone has parked in someone else's parking bay( All happening within the same morning). There wasn't really the hardest job. I enjoyed the inter action, meeting different people and liked to be everyone's life saver. Just didn't like when I didn't have the necessary resources to do my job.
This is an excellent place to work in as it exposes one to many complex ICT problems and solutions at the same time, working with all departments in the organisation to ensure client satisfaction is a priceless reward and a motivation for any client facing employees.
The culture of team work, sharing ideas, knowledge and resources in order to deliver the desired goals and objectives is one i would makes ones job easier to do.
Working with people of different age groups, backgrounds, cultures, experience is the most enjoyable part of the job, as you are exposed to different experiences and different behavioural patterns on a daily bases.
The most challeging part of the job would have to be working with different departments and senior individuals in those environment, needless to say that as a young african woman is this space one has constantly has to prove themselves and work extra hard to achieve objectives.
As a young south african woman who easily adapts to change, I am constantly looking at ways to grow and enhance my career and experience, and one of many ways to do this is to work in different environments, be exposed to different working environments and management styles, different IT products and solutions offered in the industry.
Prostraining and career development opportunities
Consextensive experience is required for progression
A broader perspective in IT Infrastructure is when a company has proper structured business analysis in architecture and designing they system format
iWorking as as RMS engineer was very challenging typically working with live scomms and server moreover they're criticality and priority, what was more challenging was process being followed as it would impact the business badly should one didnt comply but enjoyable challenging and gaining experience everyday working with solutions architects and database engineers and oracle technicians.team work was a must which made it a great enviroment to work in,this industry has enhance me tremendously that i have embarked myself.
Currently studing SQL database developement in 2012. My interests are furthering my studies in MCSE- Microsoft Solution Expert - in Business Intelligence.
Addionally i have been accredited with designation from the Chartered Institute of IT professionalism.(ICITP)
My ultimate goal is a career in SQL as my interests and inclinations lead me to believe that I can excel in this field. I would like to work in an organization where I can apply my knowledge, abilities and creative thinking in a practical way. I am highly motivated and accept responsibility and develop myself professionally and academically.
Proswould be beneficila moreover working flexible hours
Where as productivity is concerned each and every individual is quite productive on a day to day basis. Productivity is key...
Communication barrier at Dimension Data iiNet is very poor and they lack communication.
Feels as if there are not enough hours during the day, However you always learning new things on a day to day basis, whether it be through a new employee being employed to system navigation and new products. Management gets along with staff, but also tends to get very relaxed, it's also about who you know within this space at the company. This does not help that individual grow nor accomplish things on there own. Some of them lack people skills.
Culture at work has died out, it's no longer what it use to be. All that happens is arriving at work, doing what you need to and leave when your shift ends. My hardest part is having to instill values that no longer exists.
Most enjoyable thing about my job, is having to adapt to different personalities but also being able to educate and train the new people coming into the business.
Prosgood incentives and staff events
ConsEmpty promises and lack of growth. Work culture has changed tremendously
A lovely company to work for. A typical day various depending on what one was doing. AS the Accounts Payable Manager, I would spend 30% of the day in Meetings with superiors, same line line managers(Colleagues) or with my my team. 50% executing my deliverables and 20% managing and guiding the team. My role changed when I moved to Financial Accountant position, that is when I wanted to be closer to the Business Unit and understand the business from the financial Management perspective. The role is 90% operational and 105 attending meetings.
DD ha s a very strict and yet flexible management style, Managers want the job done and deadlines met. The workplace culture is that you need to run you division as your own company but obviously consult yours superiors on important matters that has financial implications to the bigger picture.
I learned a lot both as the Accounts Payable Manager and as the Financial Accountant.
ProsFlexibility.
ConsLong hours on moth end, but understandably that is the nature of the reporting
During my past 25 years it is evident that Contact Centres and Customer experience are my passion.
I have occupied roles from agent to GM Customer Centricity and account manager.
The learnings at Hollard and University of Pretoria will be very applicable to this role.
It is very clear that the customer dictates how and when they will be serviced.
We know there is a very clear move to the digital channels.
To have a dedicated role for customer complaints ( maybe customer feedback) is critical.
Every piece of information you receive behind the mask of a complaint is vital information on how to improve your business operations.
There is no better feeling when you can "save" a client and retain that business.
My experience has taught me very well what works and what does not.
Customers are your business and without very clear planning they will dictate your daily events.
With a proper plan in place - you will know how to deal with all customer complaints / feedback.
My day should consist of coming to work and completing all of my tasks to the best of my ability for the growth and prosperity of the company that I am working for.
Each day should be embraced with new challenges to broaden your experiences.
Management must take the time to get to know their employess & communicate at all levels proffessionally.
To like your work and be good at it, you have to believe in it and your company, like your colleagues, and respect and feel supported by your boss & teams.I work well withinn a team ad well as and individual.
The hardest part of my job is when deadlines are not met and the clinet is not recieving the service as they should be recieving.
The most enjoyable part of my job is when all tasks are completed professionaly and cistomer satisfaction is recieved. As well as having the sense of accomplishment and job satisfaction. Being recognized by management for displaying excellent work ethics.
Prosflexible working hours once in a while
4,0
Sales Support Representative | Charlotte, NC | 13 Mar 2014
Global Company in the IT services and solutions arena
My experience was great as I developed in many areas servicing various multinational corporations and provided their technology and support requirements. I learned many things while supporting these high touch clients and vendors, most notably the importance of communication and collaboration on projects of all scales. Management provided many learning tools, training classes and group sessions to assist in equipping employees to develop personally and provide superior service to clients, partners and vendors along with internal organisations. I've established relationships with some co-workers that will last for years to come and I feel like some are like family. The hardest part of the job at times was some of the departments that I worked with not understanding the corporate structure that was in place and my attempts to influence them in some areas weren't successful as I preferred. The most enjoyable part was after a major deal was successfully closed; seeing the weeks and months of hard work paying off in a happy client. Below are some daily task that I functioned in on a continual basis.
• Respond to and complete all incoming quote requests for products and attached services from assigned customers and quota-carrying sales staff.
• Maintain all quote and order SLAs as set by CSR department.
• Respond to all incoming calls from clients regarding product availability, order status, and invoicing/billing questions.
• Place and manage expedited orders when re
Great Business Model, Lacking Resources to Deliver
A typical workday consist of Business Development procatices through contact with your Technology Partners or OEM's to position Dimension Data as a VAR of choice, as well as meetings developed or set with Multi-National or Global clients to disucss their Technology Infrastructure or Services requiremetns and Dimension Data's capabilities to deliver those requirements.
I learned more about International Business, challenges and obstacles that we overcame, as well as the acumen to work with various organizations and cultures.
We were a start-up group in the Western Region of the United States and management along with the client management staff were all new to the organization and processes. Unfortunately, we did not have the tenured leader in the environment to lead the direction of the group the Dimension Data way. However, my direct manager was very well thought out in his leadership and ownership of oour team.
My co-workers were a solid mix of varied experiences in the industry, and all had a solid success track record in their various careers. They were hard working and goal driven. Great all-around people.
The hardest part of the job was that the resources needed to deliver on the various projects we were able to secure were not necessarily available and Dimension Data was not always able to deliver them. We often found ourselves in a difficult position with displeased clients. Also, most of the training on Dimension Data processes took place via online edubytes that
Prosmanaging fortune 200 - 3000 global accounts
Conscompensation did not match job description, work-life balance was horrible
3,0
Business Development Manager | Melbourne VIC | 03 Aug 2015
Silo centric and challenging to work as a team towards real outcomes
The company has 3x general sales team "commit" meetings and 2x internal Line of Business meetings to confirm deals closing for the current month as well as at least 2x mandatory webex "product update' conferences and at least 2x 'partner' product/ services presentations every week. Also, a compulsory meeting and presentation with the 'opportunity review board' for every deal worth >$100K GP and 3 formal stages for sale pricing approval. As such, a typical day can be quite frustrating and consists of trying to fit in customer and opportunity development/ close time around at least 3x mandatory internal meetings.
Thanks to its strong Cisco re-seller background and a recent acquisition spree, DD has some good IT solution offerings in the Connectivity, Cloud and Real time threat management space,
The senior leadership and management team comprise resources that have been with DD for over 15 years, so do not have the wider perspective and cross pollination skills that comes from working with other companies that helps with achieving the agility and flexibility demanded by the current customer base.
DD has some very smart, experienced and skilfull resources who are a pleasure to associate with as co-workers.
The hardest part of the job is trying to overcome the deeply ingrained silo based culture and trying to get all stakeholder resources and line mangers to work as a team towards a common productive purpose.
The most enjoyable part of the job is disc
ProsWorking with experienced and skillful co-workers. Good super/ insurance scheme
ConsVery silo based culture and uninspiring upper mangement
Dimension Data is a company specialising in information technology services. Based in Johannesburg, South Africa, the company maintains operations on every inhabited continent. Dimension Data focuses on services including network integration, security and data centers. The company is the official technology partner of the Tour de France, the Vuelta a España and also sponsors a team of the same name
Tasks Currently handling in Dimension Data :
Administration of IPCenter monitoring tool [Configuration/Deployment/Troubleshooting of Service Checks] deployed for more than 30 clients across various regions [Europe,Americas,Asia Pacific,EMA,Australia]
Implementing deploying service checks with various parameters with respect to latest technologies [[Operating System,HyperVisor,SAN Switches,Storage Array,Balde System, Converged Architechture,Data Domain,Brocade Switches,HP 3 PAR,Bullion Hardware etc..]
Configuring base line thresholds
Take lead position and Distributing workloads with in the team and managing the resources within MSEN and MSDC services
In case of service check failures, perform necessary recovery procedures
Analyze and escalate Client issues with in monitoring tool
Analyze/backup/monitor various system logs (VMware, web server, application server, etc.)
Working on Implementing CA UIM Product for Managed Services Datacenter Platform monitoring and Managed Services Network Platform and Collaboration Services
Integrations done with
ProsExcellent work environment
Consno technical tools, all technical tasks carried out on Service Now
Enjoyable project work but there are management issues!
I enjoyed carrying out the project work, which had me travelling locally to client sites. I was working with remote engineers, some who were in other states/ or even countries, and they were all great to get along with and knowledgeable and helpful. When not carrying out project work, I was in the local office, either preparing for upcoming projects or online training. I was also sent to many vendor training/ and presentations. The other engineers in the office were great to work with, and friendly, so we all frequently spoke to one another while in the office.
There are managerial problems, even to the extent where staff members are bullied.
Working hours became increasingly long, with many out of hours working weekend.
The office is dull, and depressing.
Not enough support is offered to the Engineers, not locally in the office anyway.
Engineers are overworked and over utilised, with very little appreciation for the work that they do.
The office and the work slowly drained the life out of me, and other Engineers!
After leaving the company, I had very little confidence left due to the managements feedback to my work (all of which was praised by the Project Managers!). I have spoken to other Engineers while working for this company, and since leaving, who have all experienced the same. This really needs to be reviewed.
ProsGreat project work, Latest technology exposure, good salary.
ConsPoor management, bullying, overworked with no appreciation. No work life balance!
Questions And Answers about Dimension Data
How did you feel about telling people you worked at Dimension Data?
Asked 23 Mar 2017
It is one company that moves with time in terms of technological development and support their employees in terms of studying and training. You gain lots of experience whilst enjoying the environment.
Answered 16 Mar 2019
Was an employee at Dimension Data and would like to return to the company
Answered 16 Jan 2019
How long does it take to get hired from start to finish at Dimension Data? What are the steps along the way?
Asked 23 Mar 2017
3 months. multiple interviews and assesments
Answered 29 Jan 2020
Company's website
Internal employee's referal
Answered 06 Aug 2018
How often do you get a raise at Dimension Data?
Asked 24 Mar 2023
Once a year , small percentage.
Answered 14 Jun 2023
Once a year
Answered 11 May 2023
What is the promotion process like at Dimension Data?
Asked 22 Feb 2023
It's quite difficult
Answered 08 Aug 2023
Not really much opportunities for promotion.
Answered 14 Jun 2023
What is the interview process like at Dimension Data?
Asked 26 Mar 2017
You need to go to the officen and meet the line manager and HR and staring asking questions with regards to your roll
