Working in the support environment for emergency services, there are always disruptions to daily functions. Constantly, users would report urgent issues which would require immediate assistance to resolve. Additionally, this is not limited to the time of day.
I have a learnt a numerous amount of skills and still continuing to grow within the skills I have learnt. I have learnt how to approach issues and exercise my critical thinking and problem solving skills. Basic business analysis skills I have acquired and still continuing to nurture. These basic skills are capturing business needs and requirements and converting them into functional requirements that will be developed by the technical team. Furthermore, providing support to business user requires patience and troubleshooting issues logged. Not all issues can be resolved within a day or even weeks. However, there is always a solution to an issue, which we have to provide in order to aid business.
Management does not micro-manage. Employees have been allowed a vast amounts of freedom. Management believes that the employees are professional and have a well balanced work ethic. Responsibility and accountability is part of the job description. However, if employees does slack off at work, management will intervene accordingly and confront the relevant employees.
The most difficult part of the job is balancing the priority issues with daily functions. Daily, issues are logged and some issues have a higher priority tha
City is a place where you can grow in your profession, with all the training offered
Typical day: 1 client came drunk to collect the treatment, swearing to everybody. had to manage that client by calling him aside and talk to him I highlighted, patients rights and staff rights. responsibilities of a nurse and responsibilities of a client. nurse patient relationship. Patient admitted he was wrong and promise not to behave the way he did in the next visit
What I learned: I learned to be independent, make my own decisions, became a better person with more knowledge and understanding of the organisation, I gained more skills on problem solving. clear communication. conflict resolution.
Management: we have a supportive structured top management.
at a clinic level. being a manager mostly doing monitoring and evaluation of programs. having action plans where there are gaps and do quality improvement projects. Do HR duties and overall managing staff attendance to monitor absenteeism, wellness of staff. To manage clinic structure by doing regular maintain ace and assets management. monitor and manage clinic budget
Workplace culture: City is target orientated. uses policies and guidelines for operations. have a vision and mission, which is to give better health services to patients accessing our facility
Hardest part of the job: To manage different people, with different personalities. when decision are done some would feel is not fair of be resistant to new changes. what helps is to engage all staff when ever the is some new changes, let them be par
Pros8 hours shift, not working on public holidays
Conshaving to deal with different with different illnesses with limited resources, as the clinic is small for the community
I am very practical person and enjoy working outdoor as much as indoor. I have gained experience with regards to firefighting as well preparation needed. I have acquired other skills over the course of the last 3 years such as general maintenance activities. Brush cutter, Chainsaw operator Assistant for 2 years.
I have good computer literacy in Microsoft Word, Power Point, excel and Outlook. I have excellent written and oral communication skills and enjoy practical activities. I have gained experience in administrative tasks such as filling, basic project management, personal time and attendance matters and taking minutes.
Due to my passion for the environment I enjoy environmental education and I am comfortable and competent in designing and implementing my own experience lessons for children and adults alike.
I have previously taken on the responsibilities of my EPWP Supervisor when my supervisor he was on training for the duration of 2 weeks. I was given the responsibility of overseeing and managing my colleagues, preparing the tools for the specific task and make sure everyone signed their time sheet dail, making sure I checked and singed any lose tools, taking care of company vehicles making sure they wash each and very Friday preparing the oncoming week.
I am a good team player and work easily with people in positions of authority. I have no problems with following orders and can work just as effectively by myself as I can in a team. I am a hard worker and do n
Designer Design Architect and Interior fit-out
DUTIES:
Briefed by the directors/partners; Responsible for presentations & 3D’s working with the specialised in-house Issuing off meeting & site minutes; Full responsibility to Co-ordinate own portfolio and teams; Client liaison; Issuing of meeting minutes.
PROJECTS:
Sow: (Big scale projects) The House Geneva, House Dakar, (big scale project) Radisson Blu Hotel Dakar. Investec: (Big scale project) The Bantry Victoria 52-61 Luxury apartments each with individual finish& space planning to suit each client.
Lombardy: (Big scale project) The Lombardy Estate Luxury apartments space planning Pretoria.
Reason for leaving: I was offered a great opportunity to work with GMP Architects on a complete new work direction; working on the large scale project (big scale project: Green Point Stadium 2010) end of contact period
department; Issuing of drawings and documentation to the Project manager consultant; Preparing of detail/construction/design development/ & documentation for construction for all the projects; Issuing of all on the FTP site to the relevant contractors; Responsible for All detail designs (space planning, all kinds of cabinetry/furniture detail & design drawings); All specification Documentation, Ceiling, Electrical, door and window schedules, floor and wall detail layouts); Manage projects with the Contractors, Subcontractors, QS & Time management; Responsible for all meetings and liaising with all the Cl
A typical day at work starts with by receiving an e-mail letter of complaint from the Director and/or the manager.
This is forwarded to myself where I would open an investigation file and capturing the information on a spreadsheet. This spreadsheet is updated at every month end.
This job teaches you about people and systems that you thought you knew so well.
When unravelling the bits and pieces, you will quickly realise that the individual who made the statement to you was untruthful. It is also quite concerning that a number a staff members who have misconducted themselves are those who are in senior and management position.
It has occured that some of them have tried to beat the system by making changes via another colleague and by-passing the line manager.
Management appears to be loyal to you with many promises.
My co-workers are very supportive in my office.
The hardest part of the job is to inform one of your collegues that he or she will be appearing in a disciplinary hearing. It is even more difficult when you have to initiate the proceedings. In this job you are quickly taught that you need to separate your emotions from your work.
The most enjoyable part of the job is when you have proven your case via your investigation process. The job is like a puzzle when you see all the pieces of evidence fit snuggly together.
ProsGood benefits, like Medical aid and pension
ConsYou have to pay upfront for your petrol costs .
* I start my day by opening my email as it is the guide on what i must do, follow-up and initiate for the day.
* I start my day by opening my email as it is the guide on what i must do, follow-up and initiate for the day.
* This is normally based on Capital and operational budget which include day to day facility maintanance and emergency work arising on these facility.
* I work well with my collegues in all 24 Solid Waste Management Drop Off Facilities and at 8 Refuse Collections Depots, they understand my working strategy and also try and make them understand were they lack or dont understand.
* The hardest thing with my work is to deal with Contractors that does not perform well (poor workmanship) which will force you as a Project Manager to implement penalties that they also want to appeal for. Also when Initiating & facilitating the tender process as the process involves lots of stake holders and joint decision where one has to depend on another one decision and ruling.
* I enjoy to get credit for my hard work and looking at successful completed projects. I always try and strive to be involve in work social event such as year end functions and team building go aways
ProsI only take 30 minutes break then 5 minutes tea time on my desk
ConsI can work long hours when dealing with priority work to meet deadline.
My typical day at work is very busy. I like working for the City.
Currently I am learning a lot from the Superintendent I'm working with in terms of exposure to management, but there is only certain things that he can allow me to do as our depo manager is in control of staff advancements. In my experience I feel that the city does not always put their employees first, because there is a lot of us that equip ourselves after work in our own time and with our own money, but the city does not always acknowledge that fact. Many of us are married with a lot of responsibilities at home and work. The hardest part of my job is that I am more educated than most, but earn less than the people with lower education. I feel that the city must put something in place to uplift people like myself and others where you will be rewarded because of your qualifications. There is also no data base where you can update your qualifications so that HR can combine your current qualifications and current job description, because most of us like myself are over qualified for our current job functions. Currently the most enjoyable part of my job is that I am working with someone who believes in me.
Consthe agony is i'm doing work i'm not paid for, but i'm glad for the exposure.
a good company to work for with benefits. hours are good. resources to be upgraded. training good but various to provided will enable staff to advance
currently in an environment where revenue is processed so checking of that is priority early morning.
the day can get hectic depending on the roll set for the day as it varies. I manage seven staff compared to the twelve previously and we work well as a team which I enjoy and appreciate as they know what they expected to do. there is constant interaction with members of the public so service delivery comes first. can be very frustrating when systems are down and all in the queue wants the supervisor. with some of meetings the staff feels that management should also sit in and we as supervisors get rattled. I don't see the fairness in that as we get rattled and there is only so much we can do. overall I must say that there is the understanding and perseverance of all the hard work to get the process done. with training options it improves service to the public as well as knowledge to the staff. my highlight is seeing the customer understanding the process and happy with the outcome.
areas that require improvement - more room for staff advancement and development needed.
my core duties included: staff training, Human resources administration, customer liaison, procurement and financial admin.
serving the entire electricity directorate and a support department to Corporate Human Resources.
-I work closely with the departments branch Head and serve as his liaison.
- my peers were supportive and had confidence in my outputs.
-hardest part of the job was the lack of management's support, my role involved making head-on/real time decisions. i consider this to be the hardest part of my job, having to act in a position which you are not remunerated for for almost 3 years
I enjoyed every new challenge and experience that I was taught.
my role allowed me to learn something new every day, being trusted by management to do that which is required of me without any supervision or pressure.
enjoyable part of the job- always challenging and more room to learn other functions of different departments, external role players always supportive
Prosadequate staff benefits
Conslow staff morale due to transformation insecurities, lack of staff advancements / promotional opportunities
During the 2010 south african World Cup i was a transport volunteer supervisor for one month. A typical day at work would encompass routine checks and arrangements and from there, off to our designated points of work. this would occur twice in one shift that would last approxiamately 8hours.
I learnt many skills that benefitted my line of study and a taste of the working world. for me, it was my best working experience I have had thus far.
Co-workers ranged across all races and age groups and at times, this proved a major cultural/communication barrier, but that only served to enhance my experience with people skills and at tyhe end of the period, it proved a positive experience.
The hardest part for me was getting through to people who had no idea what was expected of them and as a result, proved extremely trying in times when people were needed.
Lastly, the most enjoyable part of the job for me was working with the proffesionals in whose footsteps I wish to follow someday. being inspired by such people proves priceless for me to this day and will most definately remane that way for the rest of my life.
I love being a Librarian, but lately working in a semi-literate community library was not stimulating my mind intellectually.
1. I did the daily day to day running of the library, maintained the building, ordered suppliers for stationery, cleaning material, refreshments, i.e tea, coffee sugar, etc that had run out.
2. I made sure that staff were present at work on time by administering the eHR SAP time and attendance, i authorised all leave applications by staff members, i ensure they were trained and carried out their duties as expected and according to their job descriptions. 3. I attended relevant training for Librarians in charge so that i would be able to do my library administratio, management and staff supervision according to the City of Cape Town's policies and procedures. 4. I was responsible for the library's collection development and stock control. I was responsible for the Opex and Capex of the library.5. I managed Finances and Assets and everything that ensure the library is in operational, e.g ensured the library was opened to the public on time and closed on time as well. 6. I administered staff duty rosters and delegated duties according to my discretion. 7. I mentored and coached staff . 8. I ensured we had adquate library securtity systems i place to prevent stock theft during working and after working hours. I made sure the relationship between the library staff and the community was good as well all other stakeholders of the library. I worked closely with the teachers from the local schools and creches. I partenered with other organizations to be able to sustain library outreac
Proswe received training for personal growth, training that our jobs required us to attend. the coct is generous with in-service training, it empowers its employees in order for them to do provide the best service delivery to the public.
Conswe had short lunch breaks, 30 mins only compared to government that have 1 hour.
TYPICAL DAY AT WORK
During a typical work week, one of my biggest tasks is checking in on my staff and assessing their progress on various projects. I like to meet first thing on Monday to discuss our priorities for the week, then meet again in the middle of the week to check progress, and meet once at the end of the week to discuss goal setting for the next week. I meet with smaller groups of my staff during the middle of the week to troubleshoot any issues.
LEARNED AT WORK
- To be professionalism
- Teamwork and respect other staff members
- Time Management and Organization
- Problem Solving
- Assist where I can
MANAGEMENT
- Get the work load one
- Report to my supervisor and manager
- Assist clients/public members
WORK PLACE CULTURE
Respect other peoples beliefs,traditions and behaviours. I always done that at all my previous employers,because we only live once and because we all breathe air/oxygen.
HARDEST PART OF THE JOB
My big challenges will be adjusting to the new workflow for creating reports to present to clients. Every company has a slightly different process, but of course, you want to avoid revealing to clients that anything feels unfamiliar. I'll aim to ask a lot of questions during my first report, and see if a colleague is available to review it before I share it with the client. That way, by the time my report is in front of the client's eyes, I'll feel fully confident in the process and work.
MOST ENJOYABLE PART OF THE JOB
I real
ProsSOMETIMES I WORKED THROUGH MY LUNCH TIMES
ConsWORKED EXTRA HOURS
Questions And Answers about City of Cape Town
What questions did they ask during your interview at City of Cape Town?
Asked 06 Apr 2017
How to handle a conflict
Answered 29 Mar 2023
They asked my knowledge on EPWP and also how do I handle conflict in a work place
Answered 15 Feb 2023
How are the working hours at City of Cape Town?
Asked 31 Mar 2017
8 hours to work monday to Friday
Answered 24 Nov 2019
12 untill 4
Answered 14 Oct 2019
How should you prepare for an interview at City of Cape Town?
Asked 31 Mar 2017
Be honest and trust wealthy explain your self as you're running you own business. Complaints from residents resolve them by report it to your superior or control
Answered 17 Mar 2020
Formal and neat clothing
Answered 24 Nov 2019
How often do you get a raise at City of Cape Town?
