Overall Reviews at Cell C
Branch Manager | Bloemfontein, Free State | 08 Oct 2012
I am a hard worker and a fast learner. I enjoy working at the company I'm at but looking for better possibilities and salary advantages.
A Typical day at work starts with the banking and stock checking for the balancing of the previous day. a Quick meeting to discuss the sales expectation for the day. Then the admin must be done since the sale is only finished when the admin is done. On the floor it is mostly about sales, customer relations and queries and watching the staff performance.
I have learned a lot in the industry, my people skills has grown and being able to be my own person. I am part of the management team but i would say that support is very important from the higher above.
Co-Workers should have a Team Work attitude, good Team Work means good sales.
My hardest part of the job is working with furious customers screaming and complaining about the network. All you can do is listen and try to help the client in the best possible way.
The most enjoyable part of my job is when i have a good sale day. Sales means commission and when you finalized that sales it means money in the pocket and a happy customer because he/she has a new play thing.
Prosmedical, no hospitalization but you can go to the doctor and dentist for checkups.
Consno incentives from the cellphone manufactures
Branch Manager | Johannesburg, Gauteng | 22 May 2019
They are racist and mostly Manangement is Indians
Lot of admin and hours are crazy pushing sales
No Christmas party
Salary is not good at all
Branch Manager | Johannesburg, Gauteng | 12 Jan 2017
Interesting and fun place to have worked for
Dealing with all customer queries escalated to head-office either from the Call Center or branch level. Also from walk in clients. Assigning new queries to my staff, overseeing the resort process and assisting where needed.
I learned so much about telecommunications, people's skills, customer care, communication, management and product and systems development.
My co-workers were much fun to work with and I learned a lot about managing different personalities through my interaction with staff of about ten (10) subordinates
The hardest part was not being able to assist a long struggling client (almost immediately) and having to tel them to wait a bit longer after the have been waiting long enough already prior to escalating the query to us (expects) at head-office.
I mostly enjoyed the fact that I could confidently say that any query (AND I MEAN ANY QUERY) escalated to us was as good as resolved. We had access to systems, all sorts of specialized .back-office, technical and administrative departments and staff for support plus we know what we needed to do. We were the best in customer care.
ProsFun and interesting
Conscomplex customer queries
Branch Manager | Port Elizabeth, Eastern Cape | 21 Sep 2015
Cell C Manageres role
My Typical day at work is to get there early as to do my housekeeping and check my diary. When staff comes in we do a daily staff meeting and cleaning. We then check the petty cash and float and then banking gets done. I then check all my emails and give feedback to customer regarding there queries. I also troubleshoot any new ones. I then start on my data capturing and stock controlling. After my filing is completed, I do sales if it is a busy sales day. Once a week, I would submit my sales and once a month all documents gets filed and sent off with all the daily data.
I learnt how to be patient and deal with people on all levels.
I have learnt many skills along the way such as strong admin, organization skills. Customer service and queries has been my favourite to deal with.
I have earned respect from all my co-workers by being loyal, honest a mentor and setting a good example to my peers as well as subordinates.
The hardest part of my job is working with others who does not share the same work ethics and whom are not reliable.
The part I enjoyed most was dealing with customer queries and feeling satisfied once it is resolved and having happy clients.
ProsIncentives, meeting new people, dinner meeting with bosses, celebrating a good sales month
ConsLong hours, difficult staff members