Working at CCi: Company Overview and Reviews

CCi
CCi
3,6
120 reviews
CCi Ratings
3,6
Average rating of 120 reviews on Indeed
2,9Work-Life Balance
3,1Pay & Benefits
3,4Job Security & Advancement
3,2Management
3,3Culture
Headquarters
4530 E. Thousand Oaks Blvd., Suite 100 Westlake Village, CA 91362
Employees
201 to 500
Revenue
Unknown
Industry
Real Estate

Popular jobs at CCi

 Average SalarySalary Range
Customer Service Representative
2 salaries reported
R5 000
per month
R2 500-R7 500
Call Center Representative
3 salaries reported
R4 583
per month
R2 200-R6 900
Sales Representative
3 salaries reported
R4 667
per month
R2 300-R7 000
Agent
2 salaries reported
R4 000
per month
R2 000-R6 000
Web Developer
2 salaries reported
R5 000
per month
R2 400-R8 200
Salary Satisfaction
31%
Of the employees are satisfied about their pay
Based on 255 reviews

CCi Reviews

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Overall Reviews at CCi

5,0
Client Advisor | Norcross, GA | 16 Apr 2014
Great Technology Job
• Assist Apple customers with technical support on their devices • Display empathy to customers concerns, and ability to pay particular attention to detail • Schedule repairs and sign customers up for protections plan • Escalate calls to Tier 2 when all resources has been meet
ProsGreat Team Collaboration
ConsNone
3,0
Technical Support | Norcross, GA | 18 Mar 2014
Its a paycheck
This is a great place to work for a pay check. Guaranteed overtime.
1,0
Quality Assurance Analyst | Norcross, GA | 27 Jan 2016
constant pay issues, bad company culture, dirty facilities
The worst thing about working at CCI was the uncertainty of being paid for the hours worked. More times than not my check was short hours or whole days. It's even worse when I would do overtime and not see those hard earned hours reflected on my check. I would always have to hold my breath before looking at my pay stubs because I just knew something was going to be wrong. I wirked at the norcross location and was promoted from product support agent to QA. I can say that policies were always changing. They employed soon many incompetent people that it's no surprise that it was a complete trainwreck. Only take this job if you absolutely need a job and can handle of your check is incorrect.
Proswell, it's a job
Consconstant pay issues, dirty restrooms, bad company culture
2,0
Customer Service Representative | Norcross, GA | 15 Aug 2017
Workplace
Ok place to work, play a little bout your money, not a long term place, but a cool calm environment will do it for a little side job pay is alright for what you doing
2,0
Retail Sales Associate | Norcross, GA | 21 Jul 2013
Unbalanced place to work
This particular company has a very high turnover rate among it's employees, regardless if management or not.
Consunprofessional
1,0
Technical Support | Norcross, GA | 10 Dec 2014
convergys
This job made a lot of promises to me that were not met. When i asked about these promises, i was told a different excuse every time. the company itself does not treat their employees equally and when an employee is unhappy they get fired over speaking the truth.
2,0
Technical Support Representative | Norcross, GA | 28 Jul 2013
Management exhibits inconsistent policies, random changes, poor follow-up, lack of direction.
A year old call center with little distinction or purpose. Full-time is 32-36 hours only. Payroll is consistently in error, and "bonus" pay for production is done through a vague raffle system, so minimum qualifying performer have the same "chance" of bonus dollars as overproducing employees.
5,0
Technical Support Specialist | Norcross, GA | 22 Nov 2016
Excellent
Great Company to work for! Really enjoyed the environment and customers. The customers wete very enthusiastically speaking over the phone. Teir 2 was very helpful when needing extra support.
ProsBonus incentives
ConsNone
1,0
Customer Service Representative | Norcross, GA | 04 Apr 2015
Worst place ever.
Worked there for Turbo Tax contract. People weren't getting paid. No lie. No check . Or half a check or some check. But my personal check was never right. . They will tell you to wait 2 week (next check ), it'll never come. They will tell you the amount missing has to be over 100.00. They still wont cut one because they'll say it cost 25.00 to print a check. . Inappropriate management, inappropriate atmosphere. Agents come to work drunk and HIGH!!. The women dress mostly. I said most.. like hookers, don't understand what business casual is. Threatened to fire often , change policy daily, no room for growth. Say you'll fo to Apple when contract is over. Make you take a 13 question quiz and never tell you if you passed or not. Bathrooms look like gas station bathrooms. Trash is everywhere. They lie frequently and majority of the idiots still there are working and not getting their full pay. Absolutely Ridiculous situation. How are people still working there for free. Never do overtime they'll never pay you..!!!WARNING! !
ProsIts a Check
ConsYou never get your full check IF you get paid!!!
4,0
Administrative Assistant | Norcross, GA | 20 Dec 2012
Great place to work
I have great co workers, and the job is great also. I would love to stay with CCI, however, the commute is too far at this time.
Proswonderful enviornment
Conscommute is too far

Questions And Answers about CCi

How should you prepare for an interview at CCI?
Asked 07 Apr 2017
Look presentable keeping in mind that you'll be interviewed in an office environment. Learn to read and type fast, but importantly, speak clearly and audibly. Observe your language and grammar. Mind your attitude; don't be cocky or over-confident. Be a team player and love what you do. Don't be desparate (driven by need), rather show the willingness to lead and learn.
Answered 23 Aug 2018
The CCI company is about effective communication between the client,the customer and CCI.It is also specializing in customer lifecycle management.
Answered 20 Feb 2018
Why would you want to work at cci
Asked 15 Jan 2018
Because I have my own business that dealing with customer needs and a lot of work experience that is why I preferred to work at CCI
Answered 16 Nov 2020
I still had a lot to offer to the business, dealing with customer complaints was the favourite part of my job
Answered 21 Jul 2020
What is the CCI culture?
Asked 19 Feb 2019
One Family One Dream but Honestly there's no family to begin with.
Answered 05 Jan 2021
It is exciting to speak to customers from other countries and assist them with there issues
Answered 11 Nov 2020
Is it easy to hire u even if u dnt have matric
Asked 28 Jan 2018
Yes it is if you have work experience and is willing to learn and work hard
Answered 02 Apr 2019
No it wouldn't be because if you gave up on school you will give up on work
Answered 02 Sep 2018
Does CCI require background check? What kind of background check does CCI do and how long does CCI take to complete a background check?
Asked 29 May 2017
Yes, credit and criminal
Answered 18 Jul 2019
The company acquired my previous company. no new checks were completed.
Answered 09 Jul 2019