Working at CCi: Company Overview and Reviews

120 reviews
CCi Ratings
Average rating of 120 reviews on Indeed
2,9Work-Life Balance
3,1Pay & Benefits
3,4Job Security & Advancement
4530 E. Thousand Oaks Blvd., Suite 100 Westlake Village, CA 91362
201 to 500
Real Estate

Popular jobs at CCi

 Average SalarySalary Range
Customer Service Representative
2 salaries reported
R5 000
per month
R2 500-R7 500
Call Center Representative
3 salaries reported
R4 583
per month
R2 200-R6 900
Sales Representative
3 salaries reported
R4 667
per month
R2 300-R7 000
2 salaries reported
R4 000
per month
R2 000-R6 000
Web Developer
2 salaries reported
R5 000
per month
R2 400-R8 200
Salary Satisfaction
Of the employees are satisfied about their pay
Based on 255 reviews

CCi Reviews

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Overall Reviews at CCi

Customer Service Representative | Daleville, IN | 27 Jun 2017
I really enjoyed helping people do their taxes with our product. I was on the chat team most of the time. M customer service skills even came through on chat.
Customer Service Representative | Daleville, IN | 25 Jul 2016
It a good job, its js a seasonal job is my inly complaint
A typical day at work would be helping customers with their turbo tax software. Troubleshooting, or simply sending them new software.
ProsFree lunch during the busy weeks
ConsIts seasonal
Customer Service Representative | Daleville, IN | 01 Oct 2015
By far one of the worst jobs I have ever had was at a call center where the employers were managed by CCI. Very high turnover, not very many promotion opportunities and when they did happen, they were usually filled fromt he outside, not within. The pay was poor and the management was more or less non-existant.
ProsFun co workers.
ConsPoor management, no room to grow, poor pay and benefits.
Customer Service Representative | Daleville, IN | 14 Jan 2013
This company sucks
don't do it in the words of admiral's a trap! They have no sympathy for anyone and they have a huge turnover rate at the call center in daleville indiana same with manpower same bunk different company
Customer Service Representative | Daleville, IN | 25 May 2012
best job ive ever had
i loved this job. i excelled at this job. i loved the job and the people. i only wish i could of moved up in the company some. a man got the position over me everytime i applied.
Technical Support Advisor | Daleville, IN | 28 Apr 2013
Excellent Place to work.
My typical day would start by helping customer solve there software problems with their iphone, ipad, and ipod. I learned how to be patient and understanding with customers. The management was outstanding. My co-workers were very helpful in my success with this position. We all worked together to help solve sometimes the most complex problems. The hardest part of my job would have to be not able to find a solution for the customer because, it is out of my scope of support. I enjoy working with all levels of people from management to the customer. I am a people person and a helper at heart.
ProsThe ability to move up in the company.
ConsNot being able to help the customer because, it out of my scope of support.
Technical Support | Daleville, IN | 31 May 2015
Horrible morale issues and bad compensation
Horrible morale issues and bad compensation. Micromanagement is a huge problem, and advancement is highly unlikely unless you are EXTREMELY POLITICAL. Even then, there are no guarantees for advancements.
Technical Support | Daleville, IN | 24 Jan 2015
Fun and energetic place to work
From the beginning of the interview process and testing, this company has been dedicated to work quickly and professionally. They have always been dedicated to give a prompt response and work with you the best that they can. A typical day with this company would include inbound calls that assisted customers with different issues ranging from all sorts of electronic components and services. I have learned a lot of the inner workings of many devices that we work with and what they can do, as well as the limitations that they have. The management was always very friendly and helpful to find the correct answer as fast as they could, or would at least let you know that they were still working on finding the answer. Our co-workers were a good mixture of wild and crazy to those that travel only on the straight and narrow. It was a good mix where each of us were respected each other. The hardest part of the job was handling people that would receive news that they did not want to hear. The most enjoyable part was knowing that the device started working when they were convinced that it was broken and upset that it was not working.
ProsFun, easy going, encouraging, bonus opportunities, benefits
Consschedule instability, high demands and low pay, points for attendance, vacation request off based on other's attendance
Director | Daleville, IN | 07 Oct 2014
No loyalty
It doesn't matter how long you work for them, or how good your stats are, they will let you go if they want.
ProsIt's a paycheck
ConsNo job security
Director | Daleville, IN | 03 Feb 2013
Great job
A typical day at this job would consist of answering phone calls and helping customers with there devices. I learned how to trouble shoot devices and fix them. This overall was a great job.

Questions And Answers about CCi

How should you prepare for an interview at CCI?
Asked 07 Apr 2017
Look presentable keeping in mind that you'll be interviewed in an office environment. Learn to read and type fast, but importantly, speak clearly and audibly. Observe your language and grammar. Mind your attitude; don't be cocky or over-confident. Be a team player and love what you do. Don't be desparate (driven by need), rather show the willingness to lead and learn.
Answered 23 Aug 2018
The CCI company is about effective communication between the client,the customer and CCI.It is also specializing in customer lifecycle management.
Answered 20 Feb 2018
Why would you want to work at cci
Asked 15 Jan 2018
Because I have my own business that dealing with customer needs and a lot of work experience that is why I preferred to work at CCI
Answered 16 Nov 2020
I still had a lot to offer to the business, dealing with customer complaints was the favourite part of my job
Answered 21 Jul 2020
What is the CCI culture?
Asked 19 Feb 2019
One Family One Dream but Honestly there's no family to begin with.
Answered 05 Jan 2021
It is exciting to speak to customers from other countries and assist them with there issues
Answered 11 Nov 2020
Is it easy to hire u even if u dnt have matric
Asked 28 Jan 2018
Yes it is if you have work experience and is willing to learn and work hard
Answered 02 Apr 2019
No it wouldn't be because if you gave up on school you will give up on work
Answered 02 Sep 2018
Does CCI require background check? What kind of background check does CCI do and how long does CCI take to complete a background check?
Asked 29 May 2017
Yes, credit and criminal
Answered 18 Jul 2019
The company acquired my previous company. no new checks were completed.
Answered 09 Jul 2019