clerk

SUPABETS GAMING GROUP

A typical work day would be me getting to work, taking over from my day shift partner and finding out if they need my help with wrapping what they did not finish during their shift. Then i would monitor my 9 branches and start collecting cash from their managers at the same time i would be accepting or calling clients with complaints or queries about their accounts or so forth. If i am not busy i will be learning work from other departments like being agent where you play for clients online or opening accounts for them, or learning to FICA accounts, or learning from the depositing department. As i mentioned you are given the chance to learn from other departments if you are not busy at your work station and that is great cause it gives you a chance to grow within the company moving from a junior position if that is where you start to higher positions or department within the company. 

A typical day for me at work starts with me clocking in and taking over from my colleague who works dayshift as i am night shift. I do general admin from where she would have left I have learned that each day is different so i approach it differently. I also learned to prepare for a good and bay day each day as the day can start well and end bad because of either an unhappy customer or work related conflicts.The most enjoyable part of the day for me is when a customer is happy about how they have been served in the branch and says so with so much gratitude and also going home is the best part of my day.

What is the best part of working at the company?
Early Friday's  and being able to have Flexi hours

What is the most stressful part about working at the company?
Overloading of work and projects and hair trigger directors that scream and behave like children, never knowing their reaction.

What is the work environment and culture like at the company?
It's a fun inclusive environment among the different teams and departments 

What is a typical day like for you at the company?
Colleges with friendly faces were always on  point.  High pressure but a pleasant environment

The company i am working for right now is growing so fast and many branches are being opened nationaly and outside 
other countries in Africa. 
since being here i have learned how to deal with load work pressure how to meet deadlines, to be responsible for my work , to process
accurately, to be honest and time keeping,
I am able to communicate daily with the managers and directors as i am working at the Head Office. i am able to get assistant as soon as possible about the work which i am not sure about. Be able to call 
a meeting with my Account Manager about work problems.

What is the best part of working at the company?
Nothing . You are just a number. Management doesn't listen and they intimidating. 

What is the most stressful part about working at the company?
Being shouted at for errors others made

What is the work environment and culture like at the company?
Stressful and unpleasant . Nothing is good enough 

What is a typical day like for you at the company?
Long and very stressed. No time for lunch work was a lot

everyday you meet new people what i learned the most is communicating with people leaned to deal with clients in a cool and calm way the most difficult part of my job is dealing with angry customers knowing very well they might hit you and there is nothing you can do about it because its not a safe environment to work in ..but in all that i cant complain because of daily tips ....every management is very professional  from area manager to admin

Personal  physical security at work was not guaranteed, clients always fighting us , threatening us whislt working hard with poor pay,ill treatment by senior management,unfair company policies towards the worker especially over small issues like shortages of small amounts and mistaken use of colleagues passwords warrants dismissal without considering the circumstances, therefore no job security.

I learnt a lot about customer service.
how to handle complaints and how to treat other people in terms of their culture. I learnt a lot about how to handle money. The management was at an average level.
The hardest part of the job is when it's busy and you expected to multitask even though multitasking can lead to a shortage on a till.
the most enjoyable part of the job is when the customer gives you respect and appreciates you for the great services you giving them.

A typical day at work would include dealing with large amounts of money. The management has good qualities but can improve in some areas. The job is very challenging but very fun and educational. The most hardest part of the job is counting large amounts of money. The most enjoyable part is working under pressure with a cooperative team.

- One has to deal with different age groups both young and old. if you work at Supabets one has to be fimilar with almost every language as you come across people with different cultures and living backgrounds and one most important aspect is having to learn to control your temper and remain come at all times given the circumstances simply because " a customer is always right".

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