sales advisor

sales representative

customer service representative

sales consultant

insurance advisor

Outsurance

In the typical call centre space you don't go out. Leads are given to you in a nice air conditioned space, trust me if you drive out to meet clients you will understand this. Number of leads (inbound/outbound) depends on priority, which is based on how well you convert leads to sales from the previous month. Once you reach daily target you can leave at 4.30 pm or stay till late to call out and close some more sales. 

I learnt that having a good company culture and management means nothing if you don't work. Understand they hire to increase premiums not to play games. Get into the game...and get into it quickly. You only got 3 months after training not to get demoted or fired.

From a management point of view. If you have a manager committed to giving you sales training several times a week and willing to even step in to a phone call to build further rapport with clients then good luck. A good tm and manager can either break the department or make it.

Workplace culture is always filled with "Gees". Basically positive mindset and strong culture. Don't get fooled. You are not there to play and don't treat it like a 9-5 corporate job. You are there to make sales/provide client care/retain clients. Get stuck in with learning on how to handle clients and learn something daily. 

Hardest part was honestly management. A good tm is really the breaking point. If you are focused on getting extra coaching and produce results it's not a problem. However you can run into managers that regardless of your efforts there will be confrontational. If you are not willing to stay late, 7pm or 8 pm, and dial out your leads and snake (call other people's leads) unfortunately you won't make it.

The most enjoyable part of the job was the remuneration. Yes the PBS (performance-based remuneration) does change from month-to-month but the good thing is everyone gets to see what you earning which with the right-mindset drives you to perform. Personally I was not too involved with company activities/culture as my focus was on learning as much so as to earn as much. Basically come to work on time, close sales, dial out, put in extra effort in when it comes to sales training and because you are in a place where your results can be seen in less than a month you can improve even more.

In closing looking back at my employment at Outsurance it was def good AS LONG AS YOU WORK and are focused on continuous improvement.

P.S. They have a couple minBuses that can take you to and from the Gautrain and other taxi/bus stops to collect/drop off people. So not having a car is not a biggie.
Medical aid is compulsory. They have group cover and pension. Try and max out your pension as much as possible. Trust me. Also they don't do clawbacks after you leave employment like other insurance companies. Oh did i mention to dial out? I did. Ok good! Dial out!




o	Weekly
	Team Manager Meetings
•	Team manager meetings are held every week.  Agenda points must be referred to the relevant PA on the afternoon before the day of the meeting.
•	All allocated tasks must be completed by the due date allocated in the previous meeting.

•	1.2.2. Team Meetings
•	Team meetings are to be held every Wednesday at 07h30, except when Department or Company meetings are scheduled. Agenda points for the team meeting are to be saved on Share point the afternoon before the team meeting. The minutes of the team meeting are to be saved by close of business of the day of the meeting.

o	Monthly
•	1.3.1. Team Manager Reports
•	Team manager reports need to be completed monthly and saved on Share point under the reports folder of the relevant department by the 10th of the month.
•	1.3.2. Coaching Sessions
•	Every team manager must conduct at least 2 coaching sessions with every advisor in the team every month. These will be recorded on share point and completed on the advisor’s profile. Each department has their own coaching site with the relevant categories to coach. Ensure that the coaching adds value and is aimed at correcting the advisor’s approach to the relevant issue being coached. The coaching should be done as and when the need is identified.
•	1.3.3. One-on-ones
•	Every team manager must conduct at least 1 one-on-one with every advisor in the team every month. In these sessions you should cover topics such as:
•	Audit findings;
•	Feedbacks loaded;
•	Staff errors;
•	PBS Performance;
•	Participation and relationships in team;
•	Development areas;
•	What they do right;
•	etc



A Typical Day at Work
A typical day involves prioritizing tasks, collaborating with colleagues, and addressing challenges. It requires adaptability, effective time management, and strong communication skills.

What I Believe I Learned
Key takeaways include the importance of teamwork, problem-solving, and continuous learning. I've developed skills in [specific skills or areas], which have enhanced my professional growth.

Management
The management team is supportive and encourages open communication. They prioritize employee development and foster a collaborative work environment.

Workplace Culture
The workplace culture is dynamic and inclusive, valuing diversity and creativity. Colleagues are passionate about their work, and there's a sense of camaraderie and shared purpose.

The Hardest Part of the Job
One of the biggest challenges is managing competing priorities and meeting deadlines. It requires effective time management, prioritization, and communication with stakeholders.

The Most Enjoyable Part of the Job
The most enjoyable aspect is collaborating with colleagues and contributing to projects that make a positive impact. Seeing the tangible results of our work and receiving feedback from satisfied clients is rewarding.


A typical day at OUTsurance would generally be an awesome one! This company automatically brings out the best in anybody that has the grace of working there. The passion, the drive, the encouragement from the management team... OUTsurance exudes awesomeness. 

The fellow staff are friendly and ever willing to help. The management team are always willing to help with an open door policy that does not discriminate even at the busiest of times. If you had been a good consultant at OUTsurance and had seen the reward of that... You automatically became great! 

There were hardships in terms of sympathising with parents, friends, family members that call in to register claims where their kids, friends, siblings etc had passed away in car crashes, those I guess will always tighten up your vocals no matter how strong a person you are. 

The most enjoyable part of my job was the response people give you when you call them to inform them that a claim will be settled

What is the best part of working at the company?
Thorough investigation of claims, scene visits and witness interviewes, visiting of many parts of the S.A and sometimes outside the CountryThe salary is also good, competition between teams very high. Good management style and beautiful place to be.

What is the most stressful part about working at the company?
Turn around times, at times is the number of claims ones recieve and the many assessments one has to do with accidents scenes and vehicles to visit. Time management is the backbone for sucess in this field.

What is the work environment and culture like at the company?
It is good, treatment is the same accross board. The culture is amazing.

What is a typical day like for you at the company?
Underwrite the received claim, visit the damaged vehicle at the storage yard, visit the accident scene, do the assessment with the driver, interview witnesses, check consistancy of everything obtained, if needs be, do final interviews and again if needs be prepare the claim for the meeting or settle the claim and advise the Police holder of the outcome.

it can be a very fun environment to work in at times, however you are constantly reminded every day that you are nothing more than a number that can be replaced. now I don't blame the company itself as every department differs, however, this is the case in outbound, and seeing as everyone is too scared to talk to HR (myself included) nothing gets resolved. management puts so much pressure on you making you think that no matter what you do it's never good enough, sometimes (because I hate disappointing people) I would stay until 8/9 pm just to push my numbers even if I've made target. the company does have a lot of benefits however if you are walking into a sales position you need to be ready to be told you are nothing every single day, and for me personally no amount of money was worth that. seeing how my peers are failing one by one being booked into a mental institution (there was 10 in my department alone when I left) was the last straw I think, as I realized that I would soon follow if I don't leave. as no one, no matter who you are can take that level of mental abuse day in, day out for years on end.

I begin most days by coming to the office early to make sure I am logged on time. We would meet every Mondays to discuss priorities for the week.

I learnt to have an energetic attitude, Computer skills, Multi-tasking ability, Good listening skills and Excellent problem-solving capabilities.

The management was very fair and treated the staff with respect. Our views and opinions were heard and dealt with accordingly.

The culture was so amazing, gossip was not tolerated lateral leadership was outstanding, communication was very strong and Change was welcome.

The hardest part of the job was having to feel isolated when you are not reaching targets, because i would have to remain and work overtime till i get a sale.

What i enjoyed most was the people interaction and the opportunity to work flexible hours. I also enjoyed incentives: going out on Top performer lunch and top team getaways.

All day on the phones and making sales while having fun, everybody always buzzing and very interactive, I learned that the client being the core of your business, treated like kings and queens and treated with professionalism and a hint of a smile can make or break an industry. Working close with management everybody is always on the same page and driven in same direction to perfect company orientated goals and keep pushing new boundaries.

The most enjoyable part of the work was learning bout all different industries and people and the hardest part was always to try work harder and faster than the people next to you.

I'm in a call centre, so most of my day is talking on the phone, making changes to existing policies, upselling new risks and giving advice on insurance
- I new nothing about short tearm when I joined the company. I have learned everything from personal, business, retentions and homeloans, life and fais skills. 
-There are good an bad managers here, but most are willing to help you personally and professioinally to become a better version of you
-They staff are mostly awesome. I learned to speak to anyone even if I dont know them. Its make me a better me
-The hardest part is to stay positive on a daily basis as you work with allot of Rude clients and your salary can go up or down at a moments notice - so you need to learn how to play the "GAME" as they say
-The people!. I love talking to different people and you get every sort with their own stories in this industry

OUTsurance really cares about its stakeholders. The company culture is amazing. They are always looking for ways to keep their employees' spirits up and motivated.

You are required to report to the office daily - there are no remote options for call centre advisors. They are always hands on when it comes to ensuring that employees are well trained for the role. The remuneration and incentives can be very rewarding if you work hard and deliver great results.

However the Retentions department is highly stressful. The nature of the job requires you to retain clients regardless of the reason of wanting to leave. Management is quite strict on a daily basis regarding meeting targets; should you have a bad day, they will be on your case about it. The job can be really draining at times and you need to detach emotions from the work if you want to be successful. 

Overall OUTsurance is a great company to work for.

Top Job Titles	Average Salary
Sales advisor 5 salaries reported	R 12 216 per month
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