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english teacher

MPC RECRUITMENT

MPC run's a learning centre to Teach English as a Foreign Language to Chinese & Taiwanese Adults and kids.  They advertise night shift and day shift with specific times that you can choose but it is basically part-time e.g Fri, Sat, Sun & Mon.

Training is fine but they throw you in the deep in to teach live and you must achieve a specific score of about 9.4 out of 10.  You also get paid according to your rating so on a one month contract if you score higher than a 9.5 you earn R2 more than someone scoring lower. Ridiculous incentive.

After you sign the contract you go into teaching and then nothing works at the cubicles.  It's either the headset or the computer or the webcam that doesn't work and who is responsible to fix this you will never know.

Then no one tells you who your team leader is and some of them are young and have no idea how to be a leader and coach people and help them. 

You get your shifts weekly so everything starts fine and then the second week mine got drastically reduced from 4 night shifts to only Sat and Sun which is not worth it.  If you go read the contract it says it is at the sole discretion of management - the hours you are booked.  So even though you may have a very high score out of 10 does not factor in when they book you.  If you speak to other consultants who start with you then you find out they are all booked 5 days a week and you have reduced hours.  So it seems like a whole buddy-buddy thing going on between staff and team leaders.

So be warned - whatever hours you are told in the interview you will not get in the real learning centre.  This is for a casual worker or students.  It is not a full time job or a career.

In my opinion they don't look after the good performers and the turnover is very high with people leaving all the time which is also an indication of what is going on in the business.

Nothing works together.  Everyone gives you a different story.  The head doesn't know what the foot is doing.

Working as an online English educator is an amazing experience as you are able to connect with students all over Asia and learn more about their culture and way of life. It can be tiring and challenging at times, especially if the levels are very low and if there is a poor internet connection. Unfortunately even if the connection is poor on their end it may affect your rating which affects your salary at the end of the month. Generally the students are fair with their ratings. 

Unfortunately management at MPC, specifically the Century City branch is poor. They prefer to sweep things under the carpet instead of dealing with concerns that majority of the staff have. They are more concerned about the money the company can make instead of their hard working staff. Poor management affects the morale of the staff.

This job is focused on the rating you receive, the rating system is between 1-10 and depends solely on how the client feels. If they rate you a 7 or lower you cant dispute the rating, meaning it affects your rating for the month you've worked which highly impacts your pay at the end of the month. One client might not have enjoyed your class, could take your rating from a 10.00 to an 8-9.1 in one lesson and it'll take an entire month to get your rating back to a decent 9.4-5 if you lucky unless you get another bad rating, then good luck keeping your head above water. Oops almost forgot, if you have a bad rating it affects the amount of sessions you receive. Basically less sessions, less pay.

When I Started in Feb, the company promised me 45 hours a week of teaching, but I only work 12 hours a week.
The company promised TEFL cert, but that didn't happen, the company instills more rules every week, but no improvements to accommodate the staff, 10+ people resign every week.
We work teaching many sessions but the salary is half.
There are no benefits, no incentives, no bonuses.
People are also forced to work Christmas and new years day.
Mpc 4 is not a happy place to work . we are just a handle left now, still holding on until we find better jobs.

The pay is very low and unpredictable. People here are desperate and poorly treated. It’s really sad. The hours are very long. If you do additional hours you get R20. people are always quitting. The “free” lunch is horrible. Everyone here feels depressed. Too many threats. The team leaders are rude. Your salary will be miscalculated. You will not get paid the same amount every month. Too many restrictions. You get like R5 extra if you do night shift which is disrespectful honestly. Retail pays better. 

A great place to teach and have fun job you enjoy teaching people from Asia who have so much respect and gratitude for your efforts.

A great platform to teach an array of different levels of students from children to adults, and some with no English ability to those who are more fluent than some of the teachers - the level 12 students are great as they make the lessons very interesting, and if you listen to them, the have a wealth of knowledge to share.

Teaching English as a foreign language can be really easy but challenging too.
The job is really easy and enjoyable when students understand and want to have a conversation with you, and then it gets difficult when you can't relate to your student or when they are not determined to learned. But this is where creativity comes in. 

I love teaching and meeting new people all the time. However, a better working environment is needed for consultants to feel more relaxed and appreciated.

I moved from fulltime to part-time mainly because the salary is lousy.
I learned that the workplace requires patience and tolerance.
The management is awful, and the team leaders NEVER have answers.
The workplace culture is highly disciplined which is great. Time is of the essence.
Working hard only for you to get robbed by the company at the end of the month.
Interacting and learning about the Asian culture.

I did my training there along with a few live sessions. First of all they don’t pay you for the first two weeks (one week training, one week live sessions). 
Secondly their expectations of trainees are way too high without adequate support to ensure those expectations are met. 
Thirdly management is not effective. I’ve spoken to people who worked there for long and all of them complain about the inefficient management. The lack of communication and support from managers is a huge problem.

What is the best part of working at the company?
The other consultants and nothing else.

What is the most stressful part about working at the company?
Not feeling valued or protected by the company.

What is the work environment and culture like at the company?
Consultants were usually anxious because they knew even if they did nothing wrong one complaint from the students would get them into trouble.

What is a typical day like for you at the company?
Stressful and like something would change at any moment.

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