information technology manager

assistant leader

trainer

service delivery manager

operations team leader

EXL South Africa

What is the best part of working at the company?
Incredible culture of inclusion and future thinking

What is the most stressful part about working at the company?
Being part of this amazing business it is natural to want to perform at a high level and this sometimes impacts your work-life balance.

What is the work environment and culture like at the company?
Absolutely fantastic.  It has a high performance culture with a focus on recognition and engagement to drive a sense of pride and loyalty to the business and it's customers.

What is a typical day like for you at the company?
My day is structured with meetings and actions for 60% of the day, and the other 40% is closing on new actions, calls, or meetings as required / prioritized.  The fact that not 1 day feels the same, is refreshing and working within a fast pace environment where you learn every day, is just part of the culture I love.

What is the best part of working at the company?
Nothing, I was at this company for 4years with the hope that things would change but it never did. I also worked multiple processes and still nothing changed. The turnover rate is extremely high but this does not bother senior management because they think people are desperate for jobs. The most famous saying at EXL is "You must be grateful and happy that you have a job!" 

What is the most stressful part about working at the company?
Senior management is incompetent and that is because promotion does not happen through perform, but favoritism.  It is stressful being managed by incompetent and incapable people. 

What is the work environment and culture like at the company?
Chain of command is insane. Women will never have true power. Indian culture rules at EXL. 

What is a typical day like for you at the company?
Miserable. As soon as your shift starts, the life is drained from you.

I joined the company with enthusiasm and genuinely enjoyed leading my team. Unfortunately, my time there ended abruptly when I was dismissed without any formal hearing or HR involvement. The process felt unstructured and inconsistent with fair labour practices.

After my departure, I discovered that my employment status had not been updated correctly, which caused serious issues when trying to access UIF and my provident fund. Resolving this has been extremely stressful, both financially and emotionally.

While I appreciated the day-to-day work environment, my experience showed that HR and management need to improve transparency, fairness, and proper communication when handling employee exits. I would strongly encourage future employees to ensure all documents, status updates, and HR communications are properly recorded.

What is the best part of working at the company?
Your colleagues and your salary (if you don't have a pay query every month)

What is the most stressful part about working at the company?
Constant pay queries, favoritism, incompetent teamleaders and LAMS

What is the work environment and culture like at the company?
Quite toxic so best to remain uninvolved, just put your head down and work. They have a motto that says "if you see something say something" but always do the opposite instead, if it's one of their favorites doing wrong they will cover for that person and "work you out." 

What is a typical day like for you at the company?
Answering calls, resolving customer queries via telephone and email. Simple stuff.

Would not recommend this company at all. The management is unfair and often treats employees differently. It feels like you’re constantly being targeted for no reason, and staff are moved around without proper communication or consideration.

There are pay queries almost every month, which becomes frustrating when you’re relying on your salary being correct. The environment is toxic, stressful, and drains you mentally. Being in the office feels like being in jail rather than a workplace.

The working hours make it difficult to have any sort of social life or work-life balance. While the company itself has potential, the way employees are treated by management completely ruins the experience.

What is the best part of working at the company?
No benefits, no best part, prisoner vibes, monitoring everything besides ethical things.

What is the most stressful part about working at the company?
Treated like a prisoner, management are poor, need lots of therapy. work hours are crazy and there is no compensation. We do the exact same job our overseas client does but get paid 10% of the paycheck. Cheap labour

What is the work environment and culture like at the company?
Cheap Labour, employer extorts metrics and high pressure to perform. Cannot be off sick insentives get taken away.

What is a typical day like for you at the company?
Over worked, no support you only have yourself.

Exl service is a fun and exciting place to work at where we create time for business and time to engage and have fun with others - through wonderful initiatives and ideas thought out by our very own staff coming together to collaborate and the company itself is a wonderful company to be at due to so much exponential growth going on at the company. Management is always trying to improve their ways of how they do their work in order to improve the business to create more opportunities for others. I love working at Exl because I am well looked after and i hope to show the same worth to the company for taking such good care of me.

Money is great with incentives and other benefits but management is not fair and honest. No transparency and healthy culture as promised. Workload is unrealistic which ends up making the money not be worth the stress at some point. It's a 50/50 kind of company to work for. 

You literally are nothing but a number and the staff turnover rate is so high, but it doesn't appear that they look at the circumstances and ask why?

I've experienced that a lot of favouritism goes around and that's potentially how you get your promotion.

Money seems to be thrown at every situation. But nvm your health and safety... 

I really liked it in the beginning but they tend to sell a fake dream..


Poor management and most disappointed by the lack of HR ability.Not recommended to anyone who is seriously dedicated.Getting underpaid.lack of all their morals that they supposedly stand for.What a waste of time having to fight for basic things and not getting any results to your concerns.Felt like I was working in a kindergarten at times.Very disappointed.Still waiting for a contract after working almost 10 months .....says alot

Top Job Titles	Average Salary
Information technology manager 2 salaries reported	R 92 500 per month
Assistant leader 2 salaries reported	R 19 000 per month
Trainer 1 salary reported	R 10 465 per month
Service delivery manager 1 salary reported	R 90 000 per month
Operations team leader 1 salary reported	R 18 229 per month

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