Looking to Build a Career in IT?
We're recruiting on behalf of a growing Australian technology services provider that supports businesses across Australia with cloud, infrastructure, cybersecurity, networking, backup, VoIP, and managed IT solutions.
This is an excellent opportunity for an IT professional who enjoys helping people, solving technical problems, and wants to build a long-term career in technology.
You'll work alongside experienced engineers, gain exposure to modern technologies, and have the opportunity to develop your skills within a supportive and collaborative team environment.
Working Hours
You will work one of the following shifts:
Shift 1
- 12:00 PM – 8:00 PM AEST
- 4:00 AM – 12:00 PM SAST
Shift 2
- 7:00 PM – 1:00 AM AEST
- 11:00 AM – 5:00 PM SAST
What You'll Be Doing
- Providing first-line technical support to business customers
- Logging, managing, and resolving support tickets
- Supporting Microsoft 365 users and environments
- Assisting with desktop, laptop, printer, and mobile device support
- Password resets and user account administration
- Basic networking troubleshooting
- Supporting VoIP and communication systems
- Escalating complex issues to senior engineers
- Maintaining accurate documentation and ticket notes
- Delivering excellent customer service
What We're Looking ForEssential
- 1–3 years' experience in an IT support or helpdesk role
- Basic Microsoft 365 administration experience
- Good understanding of Windows desktop environments
- Basic networking knowledge
- Strong troubleshooting skills
- Excellent written and verbal English communication skills
- Strong customer service focus
- Ability to work effectively in a remote environment
Nice to Have
- Experience in an MSP environment
- Active Directory experience
- Azure exposure
- VoIP experience
- CompTIA A+, Network+, or similar certifications
- Microsoft Certifications
- PowerShell exposure
About the Team
This isn't a call-centre environment.
The team works closely together, supports one another, and shares knowledge freely. The company is looking for people who are proactive, reliable, and genuinely enjoy helping customers.
You'll have access to experienced engineers who will mentor and support your development, while giving you opportunities to learn new technologies and take on additional responsibilities as your skills grow.
The ideal person is:
- Friendly and professional
- Eager to learn
- Proactive and dependable
- A strong communicator
- Comfortable working independently when required
- A team player who enjoys helping others
- Passionate about technology and problem solving
Why Apply?
This is a fantastic opportunity to gain experience supporting Australian businesses and working in an international technology environment.
You'll be exposed to cloud technologies, cybersecurity, networking, infrastructure, and modern IT support practices while building skills that can help accelerate your career.
For candidates who have considered working internationally in the future, this role provides valuable exposure to Australian business culture, customer expectations, and industry best practices.
Most importantly, you'll be joining a company that values its people, encourages growth, and provides genuine opportunities to progress into Level 2 and more senior technical roles.
Apply Now
Please submit your CV together with a brief summary of your experience, certifications, and salary expectations.
Pay: R17 000,00 - R26 000,00 per month
Work Location: Remote
