The Dispatch Admin Supervisor is responsible for overseeing and executing all long-haul dispatch operations, ensuring full alignment between physical stock, system transactions (Syspro), transport planning, and delivery performance. The role focuses on leading the dispatch team, managing transport coordination, enforcing compliance (including TREM cards and safety regulations), and ensuring accurate, on-time delivery of goods to customers and inter-branch locations.
KEY PERFORMANCE AREAS
Dispatch Execution & Control:
Oversee daily long-haul dispatch operations from planning through to execution.
Ensure all loads are accurately picked, checked, and loaded according to dispatch plans.
Maintain full alignment between physical stock, documentation, and system transactions.
Monitor dispatch performance to ensure all deliveries meet scheduled timelines.
Transport Planning & Coordination:
Coordinate with transporters and 3PL providers to secure vehicles and confirm schedules.
Ensure optimal vehicle utilization and compliance with legal load limits.
Adjust dispatch plans proactively based on operational constraints or delays.
Maintain continuous communication with drivers during transit.
Syspro & Supply Chain Transfer (SCT) Control:
Create, validate, and manage all inter-warehouse transfers (SCTs) in Syspro.
Ensure all transfers are: Captured accurately; Approved prior to dispatch and Physically aligned with loaded quantities.
Reconcile system stock vs physical stock before releasing any load.
Investigate and resolve: Duplicate transfers; Unprocessed SCTs and Stock discrepancies between sites.
Compliance & Documentation (TREM Cards & Legal):
Ensure all hazardous and applicable loads are dispatched with valid TREM cards.
Verify: Correct UN numbers; Product identification aligned to SDS and Emergency contact details.
Maintain TREM card register, including version control and expiry tracking.
Conduct pre-dispatch compliance checks to prevent legal or safety risks.
Ensure adherence to SANS and company safety standards.
Team Leadership & Supervision:
Supervise Dispatch Storemen, Checkers, Packers, and support staff.
Allocate daily tasks and ensure productivity and accountability.
Train, mentor, and develop team members to improve performance.
Maintain discipline, safety awareness, and operational standards.
Communication & Stakeholder Coordination:
Liaise with: Warehouse teams (receiving, picking, production); Sales Administrators and Transporters and 3PL partners.
Communicate delays, issues, or risks proactively.
Ensure alignment between departments to support smooth dispatch operations.
Inventory Accuracy & Control:
Ensure all inventory movements are supported by valid documentation.
Conduct cycle counts and participate in stock takes.
Investigate and resolve stock variances.
Prevent dispatch of incorrect or unverified stock.
Reporting & Performance Management:
Monitor key reports such as: Open orders; Planned vs actual deliveries and Dispatch accuracy.
Track KPIs, including On-time delivery (OTIF/DIFOT); Load accuracy and Dispatch productivity.
Provide feedback and improvement plans to Warehouse Management.
Health, Safety & Compliance:
Enforce all health and safety regulations within dispatch operations.
Ensure correct PPE usage and safe handling of goods.
Conduct daily safety briefings (“Hot Potato Talks”).
Maintain high housekeeping and hazard-free work areas.
Continuous Improvement:
Identify inefficiencies in dispatch, transport, and system processes.
Implement improvements to reduce costs and improve service levels.
Support automation and system enhancements (Syspro, reporting, routing).
MINIMUM REQUIREMENTS
Matric / Grade 12.
Minimum 3–5 years warehouse experience.
Minimum 2–3 years in a supervisory role.
Experience in dispatch, logistics, or transport coordination.
Proficient in MS Office suite.
Syspro (or similar ERP) experience essential.
Knowledge of hazardous goods handling (advantageous).
Valid driver’s license (Code 08).
Must have a valid Forklift license.
KEY COMPETENCIES
Strong leadership and team management skills.
Advanced planning and coordination ability.
High attention to detail and accuracy.
Problem-solving and decision-making under pressure.
Good communication and stakeholder management.
Strong understanding of transport and compliance (hazardous goods advantageous).
PERSONAL ATTRIBUTES
Healthy, Positive and Self-Motivated individual.
Patient, tactful, diplomatic and approachable.
Ability to stay calm in stressful situations.
Good situational awareness.
Respect the importance of confidentiality.
Team Player and Leader.
Be able to work accurately, with good attention to detail.
WORKING CONDITIONS:
Warehouse and distribution environment.
High-pressure, fast-paced operations.
Extended hours and on-call support for long-haul dispatch.
Close coordination with transport and production teams.
Package Offered
This position will attract a Market Related salary according to qualification and experience gained. The Company is committed to diversifying its staff profile in terms of its transformation agenda and encourages candidates from previously disadvantaged backgrounds to apply.
The Company also retains the right to choose candidates in its sole discretion and or not to make any appointments.
Please e-mail [email protected] your contact details and abridged resume should you believe that you have what it takes to join the Company and grow together.
Closing Date: 17 July 2026
