Overview
Based in South Africa. The Care Planning Officer provides clinically informed quality assurance and care planning support across the organisation. The role is responsible for reviewing, analysing and reporting on daily care records, identifying changes in client needs, deterioration, risks and emerging concerns, and ensuring that care documentation remains accurate, responsive and reflective of current care delivery.
The post holder will take a proactive approach to reviewing care logs, updating care plans, risk assessments and medication records, and ensuring a joined-up approach across all care documentation. Strong clinical knowledge, excellent attention to detail and an understanding of CQC expectations on care planning are essential.
The role requires regular communication with carers and healthcare professionals to clarify information, investigate anomalies and ensure records accurately reflect client needs. While the role does not provide clinical advice, it plays a critical role in supporting safe care delivery, quality assurance and regulatory compliance.
Key ResponsibilitiesCare Record Monitoring and Quality Assurance
- Review and analyse daily care logs and care summaries to identify changes in client condition, deterioration, emerging risks or safeguarding concerns.
- Produce clear reports and escalate concerns to the Care Team in line with organisational procedures and daily meetings.
- Monitor completion and quality of care records, ensuring documentation is timely, accurate and professionally written.
- Identify omissions, inconsistencies or poor-quality documentation and follow up with carers where required.
- Support continuous improvement in documentation standards across the service.
Care Planning and Risk Assessment Management
- Review and update care plans in line with organisational standards, verified information and CQC expectations.
- Review and update risk assessments to ensure they accurately reflect current risks, controls and support requirements.
- Ensure all sections of care plans align and work together, maintaining a consistent and person-centred approach across documentation.
- Ensure changes identified within daily records are appropriately reflected within care plans and associated documentation.
Medication Oversight
- Review and update eMAR records following confirmed medication changes.
- Monitor medication stock levels and identify discrepancies, omissions or concerns requiring follow-up.
- Liaise with carers and relevant professionals to clarify medication information and ensure records remain accurate and up to date.
- Escalate medication-related concerns in accordance with company procedures.
Communication and Record Accuracy
- Contact carers to obtain information relating to care plan changes, incidents, medication queries, risks or documentation concerns.
- Liaise with healthcare professionals where required to verify information and support accurate record keeping.
- Provide guidance to carers regarding documentation standards, incident reporting processes and record completion requirements.
- Ensure all communication and actions are accurately documented.
Compliance and Governance
- Ensure care records, care plans, risk assessments and medication records remain complete, accurate and inspection-ready.
- Support quality audits, regulatory inspections and internal governance processes.
- Maintain accurate, contemporaneous records in line with CQC, safeguarding, clinical governance and organisational requirements.
- Identify trends, recurring issues and opportunities for quality improvement within care documentation.
Skills and ExperienceEssential
- Clinical/Nursing qualification or significant demonstrable clinical knowledge within health or social care.
- Experience writing and reviewing care plans and risk assessments.
- Strong understanding of CQC expectations relating to care records and care planning.
- Ability to identify signs of deterioration, risk and changes in care needs through documentation review.
- Experience working with electronic care management systems such as Log My Care or similar platforms.
- Excellent written communication and documentation skills.
- Strong attention to detail and ability to identify inconsistencies or omissions.
- Confident communicating with carers, healthcare professionals and operational teams.
- Strong IT skills and ability to work effectively across multiple digital systems.
- Ability to work independently whilst following defined processes and escalation pathways.
Desirable
- Experience within domiciliary care, live-in care or community healthcare services.
- Experience supporting CQC inspections, audits or quality assurance activities.
- Experience reviewing medication records or eMAR systems.
- Experience in clinical administration, quality assurance or governance roles.
Personal Attributes
- Highly organised and responsive.
- Strong analytical and problem-solving skills.
- Detail-focused with a commitment to accuracy.
- Proactive and able to identify issues before they become risks.
- Able to balance multiple priorities effectively.
- Committed to person-centred, safe and high-quality care.
- Comfortable working independently within a remote environment.
- Professional, approachable and confident communicating with a wide range of stakeholders.
Compliance Requirements
- Adherence to UK GDPR and data protection requirements.
- Adherence to safeguarding, clinical governance and information governance requirements.
- Commitment to maintaining confidentiality and secure handling of sensitive information.
- Compliance with company policies, quality assurance standards and escalation procedures.
What Success Looks Like in This Role
- Care logs are reviewed consistently and promptly, with concerns, deterioration and risks identified and escalated appropriately.
- Care plans, risk assessments and eMAR records are accurate, up to date and reflect current client needs at all times.
- Documentation across the service is clear, consistent, person-centred and aligned with CQC expectations.
- Changes in client needs identified through daily records are translated into timely updates to care plans and risk assessments.
- Medication changes and stock levels are accurately monitored, recorded and followed up where required.
- Carers receive timely feedback and support to improve record keeping, incident reporting and documentation standards.
- Quality assurance reviews identify trends, risks and opportunities for improvement before they impact client safety or service quality.
- Records remain audit-ready, supporting positive outcomes during internal audits, quality reviews and CQC inspections.
- Communication with carers, healthcare professionals and management teams is proactive, professional and effective.
- Escalation pathways are followed consistently, ensuring safeguarding concerns, deterioration, medication issues and service risks are acted upon promptly.
- Information is managed securely and in accordance with UK GDPR, company policies and clinical governance requirements.
- The role contributes to continuous improvement in care quality, documentation standards and overall governance across the service.
Duties
- Develop comprehensive, personalised care plans tailored to individual residents’ needs and preferences
- Regularly review and update care plans in accordance with residents’ changing conditions or requirements
- Collaborate closely with healthcare professionals, families, and care staff to ensure continuity of care
- Supervise and support care staff in implementing care plans effectively
- Maintain accurate documentation and ensure compliance with regulatory standards
- Provide leadership and guidance to team members, fostering a positive and professional environment
- Facilitate effective communication between all stakeholders involved in residents’ care
- Assist with organising training sessions or workshops related to care planning and best practices
- Utilise IT systems proficiently to record, access, and update resident information securely
Qualifications
- Proven experience working within a care home environment specialising in senior care
- Supervising experience with demonstrated leadership capabilities
- Strong communication skills, both written and verbal, with the ability to liaise effectively with residents, families, and multidisciplinary teams
- Familiarity with creating and managing detailed care plans
- Good IT skills, including experience with electronic health records or similar software programmes
- Driving licence is desirable for travel between sites or appointments
- Knowledge of regulatory standards relating to elderly care and safeguarding procedures
This role offers an enriching career path for those passionate about delivering high-quality senior care through meticulous planning and compassionate leadership.
Pay: R30 000,00 - R35 000,00 per month
Application question(s):
- Are You located in South Africa
Experience:
- 5years: 5 years (required)
Language:
Location:
Work Location: Remote
